• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.

• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.

• Performing a wide variety of production tasks for the GIS Staff Augmentation Group supporting projects for our client. • Assisting and supporting meeting project deliverable requirements and deadlines. • Using various GIS software (ESRI ArcGIS), as well as various geographic data formats and standard data conversion and transformation methods, for geographic analysis. • Updating Geospatial data on an as-needed basis. • Creating maps, reports, and presentations in support of various GIS and technology projects. • Working cooperatively with Project Managers and peers to complete assigned work. • Proactively seeking input and clarification from other employees assigned to given projects to minimize time spent in performing the essential duties of the position. • Troubleshooting problems associated with existing GIS applications, tools, and data. • Providing process-oriented approach to project work and performing other duties as assigned.

• Install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS) • Conduct network/system device upkeep and system upgrades, including firmware updates, patch installations, hotfixes, and security configurations. • Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services • Managing assigned projects to deliver services in accordance with established objectives • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support • Participation in project scoping and technical plan development • Adopting and learning new technologies • Perform network/systems assessments • Create review and maintain network/system documentation, including detailed network diagrams • Thoroughly document all work completed and anything relevant to the ticket or client’s request • Liaison with vendors and internal and external resources to ensure proper completion or escalation • Maintain ownership of tickets until escalation or completion, notifying the client of any delays • Utilize Professional Services Automation tools following company best practices including real-time ticket updating • Maintain knowledge of the company products and services to effectively add value to new and existing customers • Keep physical workspace and bench environment clean and organized • Always follow Aureon Technology policies and procedures • Assume additional duties as defined by supervisor and executive management • Demonstrate commitment to providing outstanding customer service • Running and terminating cables in the data center as well as remote support • Other duties as assigned • Perform data transfers for clients onsite.