Connect with Aureon. Connect with Solutions.
Field Support Technician
Location
Iowa
Posted
23 days ago
Salary
0
Seniority
Senior
Job Description
Field Support Technician
Aureon
• Install various network devices & services (e.g., routers, switches, firewalls, SD-WAN, VPN, QoS) • Conduct network/system device upkeep and system upgrades, including firmware updates, patch installations, hotfixes, and security configurations. • Provide Level-2 remote and onsite support and troubleshooting for network related issues, including hardware, software applications, VOIP phones and security systems and other devices to resolve operational issues and restore services • Managing assigned projects to deliver services in accordance with established objectives • Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support • Participation in project scoping and technical plan development • Adopting and learning new technologies • Perform network/systems assessments • Create review and maintain network/system documentation, including detailed network diagrams • Thoroughly document all work completed and anything relevant to the ticket or client’s request • Liaison with vendors and internal and external resources to ensure proper completion or escalation • Maintain ownership of tickets until escalation or completion, notifying the client of any delays • Utilize Professional Services Automation tools following company best practices including real-time ticket updating • Maintain knowledge of the company products and services to effectively add value to new and existing customers • Keep physical workspace and bench environment clean and organized • Always follow Aureon Technology policies and procedures • Assume additional duties as defined by supervisor and executive management • Demonstrate commitment to providing outstanding customer service • Running and terminating cables in the data center as well as remote support • Other duties as assigned • Perform data transfers for clients onsite.
Job Requirements
- Hands-on experience with monitoring, network diagnostic and network analytics tools
- 3+ years professional experience in a computer or systems related field or combination of education and experience
- Bachelor’s degree, 1-3 industry certifications
- One major certification (such as Cisco CCNA, CompITA A+, or Fortinet NSE 4) and one minor certification as identified by Aureon Technology technical certification list
- 5+ years professional experience in a computer or systems related field
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
SaaS Support Analyst – SQL Focus
VaricentIndustry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation .
Support Engineer – SQL, Web Applications
VaricentIndustry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.
Application Support Analyst
VaricentIndustry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on-call rotation.
Technical Support Engineer – Mexico Only
VaricentIndustry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.
