Title: Part-Time Customer Service Associate I -Smithville Job Description: Location: Smithville, MO Job Id: 2363 # of Openings: 1 Job Title: Customer Service Associate I Branch or Department: Assigned Branch Reports to: Branch Management Team Supervises: N/A FLSA Status: Overtime Nonexempt Benefits Classification: Part Time Salary/Wage: $17.00 per hour Work Location: Smithville Branch Work Schedule: Requires Daytime, Evening, and Weekend availability Hours per Week/Year: Min 8 hr/week, Max 950 hr/yr (Part time) At Mid-Continent Public Library, we: Imagine. We inspire innovation through curiosity and exploration. Try new things. We empower what works and learn from the rest. Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility. Everything we do, we do together. Position Overview The Customer Service Associate I is the first point of contact for customers and is responsible for providing exceptional customer service the majority of their time in-person at the desk and over the phone. Essential Functions - Provides Customer Service in person and over the phone - Acts as a guide for customers in use of the library and its resources - Demonstrates use of technology and digital services to customers - Recommends materials to customers based on interests, needs and availability - Assists customers with library card accounts, including the receiving and recording of payment - Uses creative techniques in displays to reach browsers who do not approach staff - Delivers materials outdoors to customers who request curbside delivery - Contributes to the maintenance of the library collection - Processes library materials for customer access - Shelves library materials correctly and efficiently - Straightens and shifts library materials to ensure adequate space and a neat appearance Education and Experience - High School Diploma/HiSet/GED Completion Required - Customer Service experience Preferred Knowledge, Skills, and Abilities All successful team members at MCPL should demonstrate: - Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public. - Ability to work effectively in a team environment. - Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position. - Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers. - Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all. - Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties. - Strong ability to follow instructions and work as part of a team. - Reliable, punctual, and flexible with scheduling. - Good communication skills and the ability to stay calm under pressure. - Ability to work in a fast-paced environment and adapt to changing needs. Age Requirement - Must be at least 18 years of age MVR Requirement - None Work Environment - (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public Essential physical abilities to be accomplished with or without reasonable accommodation are: Daily (greater than 50% of the time) - Standing (up to 1 hour at a time) - Walking (even ground) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Bending/Stooping - Kneeling - Reaching above shoulder - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner - Sitting - Receiving Communication and Instructions (vision, reading, hearing) - Conveying Communication and Instructions (Speaking, writing) - Using computer data entry tools - keyboard, mouse, touchscreen, scanner Frequently (up to 50% of the time) - Standing (more than 1 hour at a time) - Walking (variable surfaces) - Lifting 26-40 pounds - Lifting 40+ pounds - Sitting - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Standing (up to 1 hour at a time) - Standing (more than 1 hour at a time) - Walking (even ground) - Walking (variable surfaces) - Lifting 1-10 pounds - Lifting 11-25 pounds - Pushing/Pulling 1-10 pounds - Pushing/Pulling 11-25 pounds - Pushing/Pulling 26-40 pounds - Pushing/Pulling 40+ pounds - Bending/Stooping - Kneeling - Reaching above shoulder Occasionally (approximately 1-2 times per month) - Climbing stepstools - Climbing ladders - Lifting 26-40 pounds Rarely (1-5 times per year) - Lifting 40+ pounds - Climbing stepstools - Climbing ladders NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200. Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.

Role Description A growing transportation and logistics operation is seeking motivated individuals for an entry-level Transportation Logistics Support Role. This opportunity is ideal for candidates interested in freight coordination, dispatch communication, and daily logistics operations in a fast-paced environment. - Support transportation and freight coordination activities - Assist with dispatch communication and shipment scheduling - Monitor load updates and communicate status information - Maintain accurate transportation and operational records - Coordinate with drivers, carriers, and internal support teams - Provide administrative support for logistics operations Qualifications - Strong communication and organizational skills - Ability to multitask in a fast-paced work environment - Basic computer and data entry proficiency - Customer service or administrative experience is a plus - Willingness to learn transportation and logistics processes - High school diploma or equivalent preferred Benefits - Entry-level opportunity with training provided - Career growth potential within transportation and logistics - Supportive team environment - Consistent full-time scheduling opportunities Company Description

Title: Software Support Representative Location: Plano United States Job Description: Software Support Plano, Texas Salary: USD 14.00 - 22.00 Hourly Description The Software Support Representative will provide software support for Tyler clients in the use, functionality, and understanding of our products. The Software Support Representative ensures the timely resolution of easy-to-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team-coordinated testing, and other available tools for resolving issues. This is a hybrid role. Mondays and Fridays may be remote; Tuesdays, Wednesdays, and Thursdays are required in the office. Responsibilities - The Software Support Representative must be able to: - Communicate professionally, clearly, and appropriately with clients and coworkers. - Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. - Solve problems effectively in an ever-evolving environment. - Demonstrate proficient knowledge of support processes, problem management tools and procedures. - Maintain an approachable and courteous demeanor in both verbal and written communication to ensure clients’ confidence in the organization. - Maintain composure under pressure. - Resolve issues of easy-moderate complexity utilizing knowledge of established guidelines, company policies, and contract specifications. - Work effectively both independently and in a team-oriented environment. - Assist other team members. - Provide limited hardware and operating system support. - Effectively utilize available resources. - Accurately record all details and progress in incident tracking system(s). - Provides inbound phone, chat or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently. - Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations. - Work with clients on analysis, diagnostics, and resolution of issues. - Must be on the phone and available to help clients from start time through end time. - Manage multiple customer issues in a fast-paced organization and prioritize effectively. - Continually develop product expertise by reviewing new functionality, testing product issues, and utilizing internal resources. - Utilize system tools to assist clients and resolve issues. - Uses Tyler’s client management system to create, track, and/or update details on the specifics of client issue(s). - May submit client issues to the development team for resolution as needed. - Performs Quality Assurance testing for software module upgrades/changes. Analyzes results to ensure that software performs as required. - May provide training to client end-users (typically via webinar). - Creates or enhances documentation throughout the support process. - Contributes to the company knowledge library and/or the Tyler Community. - May participate in User Group meetings and activities. - Commits to expanding technological skills and knowledge of the Tyler products. - Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies. - Performs other duties as assigned. Qualifications - Associate degree or equivalent experience required; Bachelor’s degree preferred. - One year of work experience in a customer service/technical support environment is required. - Exceptional customer service aptitude required. - Experience working in a high-volume call center is preferred. - Ability to work in a team environment to collaborate on resolving issues. - Excellent interpersonal skills. - Effective decision-making and problem-solving skills involving troubleshooting basic to moderate issues. - Strong organizational skills. - Effective analytical ability, particularly in a technical environment. - Excellent written and verbal communication skills. - Basic knowledge and understanding of database structures, including fields, tables, views, database objects, etc. - Familiarity with legal terms and principles is desired. - Proficiency using computers, specifically Microsoft Word, Excel, PowerPoint, Internet, various browsers, and operating systems. - Knowledge and understanding of software development tools is a plus.

Role Description Logistics and transportation organizations are seeking entry-level professionals to support transportation scheduling and dispatch coordination activities. This position involves: - Assisting with route scheduling - Shipment tracking - Communication with drivers and carriers - Maintaining accurate transportation records This opportunity is designed for individuals interested in building experience in logistics, transportation operations, and dispatch support. Qualifications - High school diploma or equivalent preferred - Strong communication and organizational skills - Basic computer and data entry skills - Ability to work in a fast-paced environment - Attention to detail and time management skills - Previous logistics or customer support experience is helpful but not required Requirements - Assist with transportation scheduling and dispatch coordination - Monitor shipment and delivery updates - Communicate with drivers, carriers, and internal teams regarding schedules and status updates - Maintain accurate transportation and scheduling records - Support daily logistics operations and reporting activities - Help resolve scheduling issues and communicate operational changes when needed - Follow company procedures and safety guidelines Benefits - Competitive pay - Paid training opportunities - Career growth potential - Health and wellness benefits where applicable - Supportive team environment