Role Description Ciklum is looking for a Operations Engineer to join our team full-time in Ukraine. As a Operations Engineer, become a part of a cross-functional development team engineering experiences of tomorrow. Our company is seeking a Mid-Level Operations Engineer with a broad skill set to support our busy Operations (Ops) team. This generalist role is ideal for a hands-on professional who can wear multiple hats across infrastructure, cloud, security, and IT support to keep systems running smoothly. The primary goal of this position is taking on day-to-day operational responsibilities and driving improvements in automation and process. - Infrastructure & Cloud Management - Endpoint Management - Security & Compliance Support - Developer Enablement - Identity & Access Management - Support & IT Operations - Automation & Documentation - Project Support Qualifications - 3-5 years of hands-on experience in an IT Operations, DevOps, Systems Administrator, or similar role, preferably in a broad technical environment - Solid experience managing AWS environments (e.g. setting up and maintaining EC2, S3, VPC, IAM, RDS, etc.), including basic networking within AWS and an understanding of cost optimization in the cloud - Proficiency in scripting or programming, especially with Python. Ability to write scripts or small tools to automate tasks and integrate with APIs or cloud services. (Experience with other scripting languages like Bash or PowerShell is a plus.) - Good foundation in system administration for Linux servers (and familiarity with Windows and/or macOS) - Understanding of networking fundamentals — you should know concepts like VPN, DNS, TCP/IP, subnets, firewalls, and be able to assist in network configuration or troubleshooting - Familiarity with security best practices such as routine patch management, least-privilege access controls, and monitoring for suspicious activity. Experience responding to incidents or working with security tools/alerts in prior roles is required - Experience with infrastructure monitoring and incident response processes. Comfort using or learning tools for logging, alerting, and performance monitoring - Problem-Solving Skills - Communication & Collaboration Benefits - Strong community: Work alongside top professionals in a friendly, open-door environment - Growth focus: Take on large-scale projects with a global impact and expand your expertise - Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications - Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies - Flexibility: Enjoy radical flexibility – work remotely or from an office, your choice - Care: We’ve got you covered with company-paid medical insurance, mental health support, and financial & legal consultations Company Description At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. As one of Ukraine’s largest IT companies and a top employer recognized by Forbes, we’ve spent over 20 years delivering meaningful tech solutions. We proudly support diverse talent and military veterans, recognizing their unique skills and perspectives they bring to shaping the future. Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Role Description We are looking for a talented individual with the experience and motivation to join our innovative team. This is an entry level position that serves as the foundation of the Fulfillment team. The person is responsible for electronically delivering Precisely products to customers and partners in a timely manner. In addition, the role will close any issues customers may have accessing their products and maintaining their software license keys. This role is transactional by nature, emphasizing accurate and timely completion of tasks. Typically, it does not involve mentoring responsibilities or participation in strategic planning. What you will do: - Utilize systems such as Salesforce and Precisely Key Generation tools for the fulfillment of various products - Ensure product delivery of software and keys, data and SaaS as part of the final step prior to invoicing the customer and recognizing revenue. - Work under tight financial deadlines, especially during month-end and quarter-end closures - Ensure we are meeting audit requirements as part of revenue recognition - Fulfillment case triage - Provide license keys at customer request that include only functionality that a customer has paid for, and no additional functionality that the customer has not paid - Ensure customers can run the software within the scope and restrictions of their contract (restriction examples include Operating System, usage capacity, location, etc.) - Ensure customers have access to support sites for downloading resources - Maintain strict processes for case creation and overseeing the Fulfillment queue. Qualifications - Bachelor’s degree or equivalent work experience - Minimum of five years of experience in order fulfillment domain - Strong organizational, analytical skills and attention to detail - Problem solving abilities, logical troubleshooting approach - Comfortable working in various business and proprietary systems and software applications - Ability to work under pressure of financial end of term timelines to complete order delivery - Experience of collaborating within a cross-functional organization - Previous experience in a back-office order process role with managing multiple tasks simultaneously - Previous CRM experience (Salesforce preferred) - Strong professional oral and written communication skills in English - Demonstrates proficiency in Microsoft Office applications, including Outlook, Excel, Word, and Teams, with advanced Excel skills being essential - Ability to work outside regular shift hours during month‑end and quarter‑end close periods - Ability to work effectively from home - Travel is NOT required Requirements - Salesforce certification is a bonus point - Familiarity with case management or ticketing system - Experience working with global partners/customers - Experience collaborating with global and cross functional team across time zones - Prior fulfillment role exposure (software, data, or SaaS fulfillment) AI Skills/Knowledge - Skilled at utilizing CoPilot or other AI tools effectively Work Schedule The candidate will follow an APAC-aligned schedule, working AEST hours from 4:30 AM to 01:30 PM IST, Monday through Friday. Note: there will be daylight saving time once a year in Australia, when the clocks are set forward for one hour. The IST working hours will be adjusted to the change of timing, i.e. 3:30 AM to 12:30 PM IST. The candidate will be eligible for applicable shift allowances based on shift timings.

Role Description An opportunity is available for individuals interested in transportation support and freight dispatch coordination. This role assists with communication and operational tasks that help ensure smooth coordination of freight activities. - Support dispatch and transportation coordination activities - Assist with communication between drivers, carriers, and internal teams - Maintain accurate updates related to shipment and scheduling status - Respond to operational inquiries via phone, email, and messaging platforms - Perform basic administrative support for transportation operations Qualifications - Strong communication and organizational skills - Ability to manage multiple tasks in a fast-paced environment - Basic computer and data entry proficiency - Willingness to work in a team-oriented operations setting Company Description

Role Description Transportation and logistics organizations are seeking motivated individuals for Entry-Level Freight Office Coordinator opportunities. This role supports daily freight operations through scheduling assistance, communication coordination, and administrative support in a fast-paced office environment. No prior industry experience is required. Training is provided for candidates with strong organizational and communication skills. - Assist with freight scheduling and shipment coordination - Support dispatch and logistics communication processes - Maintain shipment records and update operational information - Communicate with drivers, carriers, and internal departments - Monitor schedules and provide status updates as needed - Perform general administrative and office support tasks Qualifications - Strong communication and organizational skills - Basic computer and data entry proficiency - Ability to multitask in a fast-paced environment - Professional and dependable work ethic - High school diploma or equivalent preferred - Previous office or customer support experience is helpful but not required Benefits - Entry-level opportunity with training provided - Career growth potential within transportation and logistics operations - Supportive team environment - Full-time and part-time opportunities may be available - Competitive compensation based on experience and location