• Takes incoming calls from customers concerning post purchase related issues or concerns, including returning product, tracking orders, cancellations, etc. • Displays professional, courteous demeanor when handling customer calls. • Provides prompt, efficient service for all customer inquiries. • Efficiently enters and processes customer requests. • Answers questions and educates customers around policies & procedures. • Continues education and improves knowledge through company sponsored programs and training. • Notifies Customer Service Leadership of trends or problems encountered. • Meets performance expectations of the position regarding customer service quality, productivity, and availability. • Upholds first touch resolution (FTR) standards. • Participates in special projects and performs other duties as assigned by management.

Title: Patient Support Specialist Location: Chapel Hill United States Job Description: Description You're a proactive problem-solver and have the ability to make customers feel like your friend. In this role, you will be responsible for providing inbound customer support in a virtual pharmaceutical contact center environment. Support is provided, but not limited to, patients, caregivers, healthcare providers, and healthcare clinic personnel. This role will work on a hybrid schedule, 2 days in our Morrisville, NC office and 3 days remotely. You will: - Provide timely and accurate responses to inbound calls, emails, and other communications from customers - Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns - Identify and resolve patient issues or escalate to appropriate internal teams as needed - Maintain detailed and accurate records of patient interactions and transactions in our contact center software system - Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements Essential Requirements: - High school diploma or equivalent - 1-3 years' experience in customer service, call center operations or related fields - Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences Desired Requirements: - Bachelor's degree - Experience in the pharmaceutical or healthcare industry - Willingness to work flexible hours, as needed At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities. Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you're empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world. Work Here Matters Everywhere | How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled) Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements. 7485 400002491

• Manages the entire end-to-end order management chain such as quotation, order entry, customer enquiries/requests, order fulfilment, product changes or returns, complaints, invoicing, contract administration. • Focal point for customers and collaborate well with internal stakeholders such as sales, supply chain manufacturing plants, logistics, finance etc to address customer needs and improve service quality. • Delivering core responsibilities in a professional way and at the same time, adhering to Kennametal’s compliance controls and local business policy standards. • Manage customer quotes and orders by standard procedures. • Providing the product availability, lead time, shipping information to external customers in a timely manner. • Proactive track open orders and keep close contact with plant planners to ensure on time delivery. • Raise and follow through expedite and escalation requests for customer urgent orders. • Coordinate with warehouse and logistics staff to arrange on time shipment. • Ensure Customers are proactively notified of changes in order status. • Follow-up on outstanding issues, offer feasible solutions and take ownership for customer satisfaction in assigned area. • Manage Customer Complaints in CRM system, arrange product repair, return/exchange. • Maintain the customer master data correctly. • Compile data and prepare reports in standard format. • Filing of documents as per legal requirements. • Effective communication in local language and English. • Support complex project order. • Contribute to team efforts by achieving individual and team performance goals and operational Key Performance Indicators (KPIs)

Virtual Support Needs Educator (California Certified) Remote Educators Contract San Diego, California, United States Description Daily Rate: $300; rates are negotiable and subject to change Fully Remote, 1099 Contract Opportunity Mild to Moderate Support Needs/Extensive Support Needs California certification is required. SEIS knowledge is highly preferred Schedule: 7:30am-3:30pm PST LiveScan Fingerprinting will be required, and must live near a LiveScan location or be willing to drive to one. Teach the curriculum of the school on district virtual platform, attend district PD + faculty meetings, record student progress, and partner with in class facilitator who is physically in class with students. Must be authorized to work in the United States Join our pool of educators who have access to our educator portal where you can select the jobs aligned to your certification as they become available according to our school and district partners! This is a 1099 Independent Contractor position following the school district's calendar. Immediate start dates are based on available placement opportunities upon completion of the application process. Fullmind partners with hundreds of U.S. schools to ensure every child has access to education. We fill teacher vacancies by live-streaming certified educators directly to students. As a Fullmind educator, you’ll deliver virtual instruction and guide students to course completion! Learn more: As a Fullmind educator, you will: - Have access to our educator portal where you can select the jobs you take on as a Fullmind educator - Promote creativity and excitement in the virtual learning environment - Create strategies to engage and nurture student learning and student relationships - Create lesson plans aligned with the class curriculum - Keep track of student grades and performance Requirements - Must be authorized to work in the United States and currently hold a valid Support Needs Certification in California. - Minimum of 3 years of experience as a professional educator - Must have a Bachelor's Degree from an accredited college/university. - Laptop or desktop computer, webcam, headset, and reliable internet access. - Participate in a virtual skills teaching demonstration + submit a background check as part of the application process. - Prior online teaching experience is a plus! Benefits This is a contract position and does not include benefits. FMHB