Role Description Stiamo cercando una persona che si occupi di gestione di reclami complessi e controversie nell’area del servizio clienti del team Operations. Si tratta di gestire situazioni particolarmente delicate: oltre a reclami e controversie importanti, ti occuperai delle procedure di conciliazione ed “escalation”, garantendo la piena conformità normativa alle disposizioni dettate dell’ARERA e alle procedure aziendali. Cosa farai: - Gestione completa dei reclami complessi e ad alto impatto, nello specifico: - Presidio e gestione diretta delle controversie con clienti in ambito energia (fornitura, fatturazione, contratti, bonus, morosità, switching) - Gestione delle procedure di conciliazione con Associazioni dei Consumatori - Interazione con gli stakeholder istituzionali e con funzioni di compliance, legal e affari regolatori - Gestione dei casi di escalation provenienti dal servizio clienti di primo e secondo livello - Analisi dello storico del cliente e redazione di risposte formali e congruenti alle linee comunicative aziendali, alle memorie e alla documentazione ufficiale - Analisi delle eventuali migliorie di processo utili o necessarie a limitare i reclami Qualifications - Esperienza di almeno 2–3 anni nel servizio clienti in società di vendita di medio-grandi, esclusivamente nel settore energia/utilities ed esperienza diretta su gestioni complesse, controversie, conciliazioni e casi di escalation con clienti - Una laurea in giurisprudenza, economia o discipline affini - Conoscenza di base della normativa ARERA - Conoscenza avanzata di sistemi di CRM e ticketing - Conoscenza, anche a livello di base, dei sistemi ERP - Ottime capacità di comunicazione orale e scritta - Autonomia operativa e orientamento alla qualità Requirements - Conoscenza avanzata del sistema Salesforce - Una conoscenza base del pacchetto Office (in particolare Excel/PowerPoint) - Familiarità con audit, controlli di conformità e conoscenza di base delle regole di compliance privacy Benefits - Un contratto a tempo indeterminato - Un ambiente che ti permette di fare bene il tuo lavoro - Formazione su cose che potrebbero interessarti - La possibilità di lavorare da remoto - Un’assicurazione sanitaria - Convenzioni aziendali - La possibilità di aderire a un fondo pensione - Una gestione serena del tuo tempo, in relazione agli obiettivi da raggiungere Company Description Ciao, siamo NeN, il primo fornitore in Italia che vende gas e luce 100% green con una rata fissa mensile. Vogliamo alzare l’asticella del concetto di “qualità” nel nostro settore e cambiare la percezione delle persone sul mondo dell’energia. Proviamo a farlo usando parole chiare, zero carta, zero burocrazia e strumenti utili a sviluppare consumi più consapevoli. Come lavoriamo: - Se una cosa è complicata, la semplifichiamo - Burocratese, inutili tecnicismi e inglesismi non fanno per noi - Ogni cosa che facciamo è pensata per le persone - La voce di chiunque lavori qui dentro, conta - L’assertività ci piace, la gentilezza altrettanto, la proattività pure - Per noi il cliente è al centro, i processi e le attività sono pensate, implementate e svolte in ottica soddisfazione cliente.

Title: Senior Field Property Adjuster - New Haven, CT Job Description Posted Tuesday, May 5, 2026 at 11:00 PM For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture. Our Property Claims department is seeking a Senior Field Property Adjuster for the New Haven, Connecticut territory. This is a remote Full-time/Exempt role with field investigations. POSITION OVERVIEW: The Sr Adjuster Field Service Claims is responsible for independently managing moderate to complex and high-value field property claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes. IN THIS ROLE, YOU WILL: - Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. - Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. - Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. - Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations. - Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Maintains comprehensive factual and organized claim records and prepares detailed reports summarizing findings and recommendations. - Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - May represent the company in mediations, arbitrations, and trials. - Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license. WHAT YOU NEED TO APPLY: - Bachelor’s degree or equivalent experience with claim handling. Typically requires 5–10 years of adjusting experience. - Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. Strong working knowledge of applicable statues, regulations, case law, and third-party legal liability concepts. - Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. Selects appropriate communication channels and consistently demonstrates empathy toward all stakeholders. - Highly organized with the ability to manage complex workflows and project work. Demonstrates strong time management and desk management skills, - Makes informed decisions based on thorough analysis of complex issues. Evaluates risks and outcomes, acts independently within authority, and identifies patterns in claims to support resolution strategies. - Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders to ensure thorough evaluation. - Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly with easily understood language; deliver difficult messages when needed. - Skilled in using claims systems and Microsoft Office Suite. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. - Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day. - Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work. - Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable. - Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs. - Ability to perform field work in adverse weather. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed. Benefits include: - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) - Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.” As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here. Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here. Compensation: The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience. Job Details Job Family Claims - Adjusting Job Function Claims Pay Type Salary Hiring Min Rate 67,000 USD Hiring Max Rate 90,000 USD

Role Description We are sharing a specialised part-time consulting opportunity for professionals experienced in insurance claims handling, claims operations, coverage review, claims documentation, and structured claims workflow analysis. This role supports current and upcoming remote consulting opportunities focused on structured claims review, insurance workflow analysis, documentation assessment, scenario development, and high-quality project execution. Selected professionals will apply their claims expertise to review realistic claims scenarios, evaluate documentation requirements, prepare structured written outputs, and support accurate, evidence-based claims workflow tasks. Key Responsibilities - Claims Intake & Triage Review - Review claims scenarios involving FNOL intake, required-field checklists, routing rules, coverage questions, and claim assignment workflows. - Assess claims documentation for completeness, accuracy, and alignment with defined handling requirements. - Support structured review of claim intake materials, triage decisions, and assignment logic. - Identify required information, missing details, documentation gaps, and expected next steps. - Coverage, Reserving & Adjudication Support - Review coverage analysis materials, policy interpretation notes, reserve memos, adjuster notes, settlement letters, and denial letters. - Evaluate claim handling scenarios involving reserve setting, settlement review, denial decisions, and documented claim outcomes. - Prepare clear written explanations for claims decisions based on provided materials and defined criteria. - Support structured review of adjudication workflows across property, casualty, workers compensation, specialty, or related insurance lines. - Specialized Claims Workflow Review - Review scenarios involving subrogation screening, SIU referrals, fraud indicators, litigation file management, and required-document lists. - Evaluate claims files against documented rules, handling standards, and workflow expectations. - Create structured review criteria based on verifiable claim facts and source materials. - Maintain accuracy, consistency, and professional judgment across submitted work. Qualifications - 3+ years of experience as a claims adjuster, claims operations specialist, claims examiner, claims supervisor, or related insurance claims professional. - Experience with one or more claim types such as auto, property, general liability, workers compensation, medical, specialty lines, or related coverage areas. - Strong understanding of claims intake, coverage analysis, policy interpretation, reserving practice, claim documentation, settlement review, or denial workflows. - Familiarity with claims systems such as Guidewire ClaimCenter, Duck Creek, legacy carrier systems, or similar platforms. - Comfort reading and preparing claims artifacts such as FNOLs, coverage opinions, reserve memos, adjuster notes, settlement letters, denial letters, and litigation file materials. - Strong written communication skills and ability to explain claims reasoning clearly. - Ability to follow structured instructions and produce evidence-based work. Educational Background - A degree or professional background in insurance, risk management, business administration, legal studies, claims management, finance, healthcare administration, or a related field is helpful. - Equivalent practical experience in claims adjusting, claims operations, claims supervision, coverage review, or insurance documentation workflows is also highly relevant. Nice to Have - Adjuster licensure in at least one U.S. state. - Experience with subrogation, SIU, fraud investigation, litigation management, or complex claims handling. - Experience reviewing claim files, coverage opinions, reserve documentation, or settlement materials. - Familiarity with P&C, workers compensation, medical claims, specialty lines, or commercial claims workflows. - Strong attention to detail in documentation-heavy claims environments. Why This Opportunity - Apply insurance claims expertise to structured remote project work. - Contribute to high-quality claims review, documentation assessment, and workflow analysis. - Work on flexible, project-based assignments aligned with your professional background. - Use your claims judgment in a focused, detail-oriented consulting environment. - Remote structure with competitive hourly compensation. Contract Details - Independent contractor role. - Fully remote with flexible scheduling. - Part-time commitment depending on project availability. - Competitive rates between $60–$90 per hour depending on expertise. - Weekly payments via Stripe or Wise. - Projects may be extended, shortened, or adjusted depending on scope and performance. - Work will not involve access to confidential or proprietary information from any employer, client, or institution. About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

Role Description Athens Administrators has an immediate need for a full-time Senior Claims Examiner to support our workers compensation department. Employees who live less than 26 miles from the San Antonio, TX office are required to work once a week in the office on a day determined by their supervisor between Tuesday – Thursday. The remaining days can be worked remotely if technical requirements are met, and the employee resides in Texas. Athens offices are open for business Monday-Friday from 7:30 a.m. to 5:30 p.m. local time. The schedule for this position is Monday-Friday at 37.5 hours a week with the option of a flex schedule. The Senior Claims Examiner will adjust workers’ compensation claims from inception through settlement and closure, ensuring timely processing of claims and payment of benefits, managing, and directing medical treatment, setting reserves, and negotiating settlements. Qualifications - High School Diploma or equivalent (GED) required for all positions - AA/AS or BA/BS preferred but not required - The Texas 03 Workers’ Compensation license is required - The 08 All Lines License is preferred - 3+ years recent workers compensation claims handling experience required - At least 5 years of workers compensation claims experience preferred - Solid knowledge of workers compensation laws, policies, and procedures - Completion of IEA or equivalent courses - Proficiency in determining case value and negotiating settlements - Understanding of medical and legal terminology - Mathematical calculating skills - Well-developed verbal and written communication skills with strong attention to detail - Excellent organizational skills and ability to multi-task - Ability to type quickly, accurately and for prolonged periods - Proficient in Microsoft Office Suite - Ability to learn additional computer programs - Reasoning ability, including problem-solving and analytical skills - Ability to be trustworthy, dependable, and team-oriented - Seeks to include innovative strategies and methods to provide a high level of commitment to service and results - Ability to demonstrate care and concern for fellow team members and clients - Acts with integrity in difficult or challenging situations Requirements - Must be able to reliably commute to meetings and events as required by this position - Athens’ operations involve handling confidential, proprietary, and highly sensitive information Benefits - Medical, Vision, Dental, Life and AD&D insurance - Long Term Care, Critical Care, Accidental, Hospital Indemnity - HSA & FSA options - 401k (and Roth) - Company-Paid STD & LTD - Eligible employees may be considered annually for discretionary salary adjustments and/or incentive payments