• Monitor, evaluate alerts and make informed recommendations to internal and external stakeholders. • Create and track service tickets to resolve system anomalies and support field service technicians. • Support client and customer communications, resolving escalated issues. • Onboard new assets in Omnidian’s platforms, ensuring technical specifications are accurately captured. • Produce performance reports for assigned clients and portfolios. • Assist with performance modeling and provide technical support to the sales team. • Participate in identifying and documenting best practices.

• Planejar, definir e executar estratégias de testes com base em requisitos funcionais e não funcionais. • Criar, manter e executar casos de teste manuais, garantindo ampla cobertura e rastreabilidade. • Executar testes funcionais, exploratórios, regressivos, integrados e de aceitação. • Identificar, registrar, documentar e acompanhar defeitos até sua resolução, garantindo a qualidade das entregas. • Desenvolver, manter e evoluir testes automatizados para aplicações web, mobile e/ou APIs. • Avaliar e definir cenários elegíveis para automação, considerando custo-benefício e estabilidade. • Integrar testes automatizados aos pipelines de CI/CD, apoiando práticas de entrega contínua. • Utilizar ferramentas de Inteligência Artificial para apoiar a criação, otimização e manutenção de casos de teste. • Criar, configurar, utilizar e manter agentes de IA voltados à automação, geração de testes, análise de falhas e melhoria contínua da qualidade. • Analisar resultados de testes, métricas e indicadores de qualidade, propondo ações de melhoria. • Atuar de forma colaborativa com times de desenvolvimento, produto e DevOps, contribuindo desde as fases iniciais do desenvolvimento. • Participar de cerimônias ágeis (refinamentos, plannings, reviews e retrospectivas), trazendo a visão de qualidade. • Apoiar a definição e evolução de processos, padrões e boas práticas de QA. • Compartilhar conhecimento e apoiar no desenvolvimento técnico de membros mais juniores do time. • Contribuir para a prevenção de defeitos e melhoria da experiência do usuário e da confiabilidade do produto.

Role Description This position does have the ability to be fully remote only if: - You reside in the following states: WA, OR, ID, WI, FL, MT, GA, TX, TN, or AZ. - You hold a minimum of one Epic certification and be up to date with all cert requirements (should be listed on your resume/application). Under limited direction, the Epic Application Analyst III gathers and analyzes user needs for developing and modifying assigned applications. Builds collaborative relationships with health system leadership, clinical department users, IT, and other departments to facilitate usage and acceptance of the system. Includes providing complex application support, writing documentation and specifications to mentor other team members. Analyzes complex results, proposes solutions and/or recommendations in addition to building, configuring, and/or modifying applications using existing application tools. The Analyst III will work as a key member of the support team to build, maintain, test, and train as needed to assure successful implementation and ongoing support. The Analyst III will be the key subject matter expert and act as the liaison between stakeholders and the support team for assigned applications. Qualifications - Education: Bachelor's degree or 5 years work experience in Healthcare IT or relevant healthcare training. - Have 6 plus years experience as an Application Analyst or equivalent position; or perform at required level per manager's discretion. - Hold a minimum of one Epic certification and be up to date with all cert requirements. - Take ongoing training, attend classes and seminars, and complete certifications that are required for the position. - Preferred: Two years as a Healthcare team member who will bring department specific workflow knowledge to the role. - Must possess good customer service skills, superior time management skills, and ability to prioritize tasks. - Ability to work with clinical staff, Providers, and managers to identify needs. - Recommend implementation and support strategies based on industry best practices. - Ability to keep professional demeanor in stressful circumstances and work well independently and in team environments. Requirements - Manages small to mid-size projects with little direction and monitors/balances schedules to ensure overall project deadlines are met. - Gathers specific and broad information to fully understand issues, both to solve the problem at hand and to address the “big picture”. - Uses analytical skills for complex analysis and problem resolution, developing project plans, standards, and policies. - Consults with clients and end users to evaluate requirements, designs strategies, and prepares action plans to address issues. - Actively supports organizational change, translates it into work plans, and reinforces standards within the work group. - Pro-actively provides specific and relevant feedback and accepts feedback in a positive and constructive manner. - Seeks and interprets client feedback, links this to short/long-term needs while referring only the most complex issues to management. - Provides coaching and mentoring, encourages others to achieve their goals, and works well with differing personalities and work styles. - Effectively handles challenges/resistance; consistently demonstrates ability to adjust smoothly to demands, shifting priorities, and crises. - Sets and achieves aggressive goals, makes challenging commitments, and consistently follows through on them. - Prepares/delivers written communications and presentations professionally. Coordinates and leads work group meetings as needed. - Consistently communicates appropriate information across organizational boundaries to facilitate information sharing and resolve issues. - Works well with others; expresses viewpoints tactfully, works to resolve conflict by suggesting approaches with mutually satisfactory results. - Supports leaderships' priorities and cultivates relationship with manager. Promotes collaboration using teamwork approach within and across work groups including building strong external networks. - Has expert technical knowledge of own area of responsibility and knowledge of interactions between systems components. - Performs other duties as assigned. - Demonstrate standards of behavior and adhere to the Code of Conduct in all aspects of job performance at all times. Benefits - Medical, Dental & Vision Insurance - Flexible Spending Accounts & Health Saving Accounts - Paid Time Off - Generous Retirement Plans - Life Insurance - Long-Term Disability - Gym Membership Discount - Tuition Reimbursement - Employee Assistance Program - Adoption Assistance - Shift Differential

• Participate in the kickoff of the mobile project, defining test strategy, automation architecture, standards, and best practices; • Plan, create, and execute manual and automated tests for mobile (Android) and web applications; • Develop, maintain, and evolve automated tests using Robot Framework, with a primary focus on Appium; • Ensure communication and integration between mobile and web automation tests across different browsers; • Work collaboratively with the web team to ensure consistent quality across interconnected systems; • Create and maintain test cases, BDD scenarios, acceptance criteria, and quality checklists; • Work with BDD and Gherkin, collaborating with Product Owners, developers, and stakeholders; • Execute functional, regression, exploratory, integration, and end-to-end validation tests; • Collaborate with developers to prevent defects, continuously improve quality, and enhance system testability; • Perform code reviews of automated tests; • Support and evolve CI/CD pipelines, including execution of automated tests; • Log, track, and validate bug fixes using Jira; • Propose continuous improvements to processes, tools, and test strategies; • Provide knowledge transfer and support the development of interns and junior QAs, especially in the context of automation.