Role Description We are currently hiring an Online Customer Service Representative. The role offers a dynamic, team-oriented environment with opportunities for career growth, competitive wages, benefits, and ongoing training. Job Responsibilities - Provide exceptional customer service while working with our customers to obtain repayment on their past due loans in a timely manner. - Managing customer communications across all channels, such as email, chat, and phone. - Meet and exceed individual and departmental goals and performance requirements. - Participate and engage in team meetings and performance reviews. - Be a subject matter expert as it pertains to our products, processes, and procedures. - Report to all shifts on-time and ready to work – reliable attendance is critical. - Being flexible and an agent of change. - Other duties as assigned. Qualifications - Strong work ethic. - Interest in full-time work. - Eager to make a positive impact. - Ability to thrive in a collaborative setting. - Discipline to achieve personal performance goals. - Flexibility to adapt to change. - Open to feedback and committed to personal growth. - Emotional intelligence and resilience. - Ability to support teammates while excelling independently. Requirements - Valid Government Issued Photo ID. - Clean Criminal Record. - High School Diploma or Equivalent. Benefits - Competitive benefits. - Opportunity to earn a monthly bonus. - Hands-on ongoing training. - A management team committed to providing you all the skills and tools required to be successful. - RRSP matching. - Growth opportunities – we promote from within when possible. Wage $17.85 - $20 Per hour Work Schedule Friday, Saturday, and Sunday, 24 hours per week.

• Analisar oportunidades comerciais, conduzir processos de venda consultiva, apoiando na jornada do cliente, identificando oportunidades de upsell/cross-sell e expansão. • Traduzir feedbacks e dados em insights para melhoria contínua e retenção dos clientes. • Gerir carteira de leads e clientes, garantindo uma jornada fluida e positiva. • Executar abordagens consultivas (levantamento de dores, diagnóstico e ROI). • Realizar reuniões de diagnóstico, mapeamento e análise das necessidades do cliente. • Preparar reuniões de demonstrações de software, business cases e propostas de valor. • Conduzir negociações comerciais alinhadas a políticas internas e margens da empresa. • Desenvolver relacionamentos de longo prazo com contas estratégicas. • Participar de eventos, feiras e apresentações executivas como porta-voz comercial. • Trabalhar em sinergia com o time de Customer Success para garantir transição suave do pré para o pós-venda. • Acompanhar KPIs comerciais e de CX (pipeline, conversão, NPS, churn, CSAT). • Gerir pipeline no CRM com previsibilidade e disciplina de cadência. • Produzir análises e relatórios para orientar decisões comerciais. • Coletar Voz do Cliente (VoC) e transformar em insights acionáveis. • Apoiar construção e melhoria de processos comerciais e de atendimento. • Atualizar previsões de vendas, taxas de conversão e indicadores de pipeline. • Elaborar relatórios de desempenho comercial. • Acompanhar concorrência e tendências de mercado para apoiar decisões estratégicas.

• Provide excellent customer service to Czech-speaking clients via phone, email, and online chat. • Assist customers with inquiries related to travel, accommodation, and tourism services. • Handle and resolve customer issues efficiently, ensuring high satisfaction levels. • Maintain accurate documentation of customer interactions and feedback. • Collaborate with team members and partners to optimize the customer experience. • Participate in training sessions to stay updated on industry trends and company policies.

- Join Patrique Mercier Recruitment By Cyriel as a Czech-Speaking Travel Support Agent and start a rewarding career in Greece with fully paid relocation assistance! - Provide top-notch support to Czech-speaking travelers, handling inquiries, managing bookings, and resolving travel-related concerns efficiently. - Your language skills and dedication to customer service will be instrumental in delivering an outstanding travel experience. - Take advantage of this unique opportunity to work in a vibrant and culturally rich environment while advancing your career in the travel sector.