• Conducting a daily review of assigned patient accounts to identify and research denied and underpaid claims • Taking the initiative to start the follow-up process with insurance companies to communicate and resolve claims related issues • Maintaining accurate and clear notations on patient accounts of follow-up actions taken • Communicating recurring denials and claims processing delays on a regular basis with the Revenue Cycle Management team • Utilizing monthly aging accounts receivable reports to follow up on unpaid claims aged over 30 days • Responding to inquiries from insurance companies, patients, and other co-workers • Regularly attending and participating in weekly staff meetings and continuing educational sessions as requested • Performing additional duties as requested by the Revenue Cycle Management team

• Performs advanced level work related to denial management. • Processes and follows up on all appeal types, at an expert level, to all payers. • Takes actionable steps to resolve open claims, as needed, including refiling or appealing claims, or resolving manual tasks assigned to AR for review. • Works outstanding accounts receivable from assigned projects. • Functions as an SME across multiple workflows and various payers. • Provides peer payer and system training support. • Identifies denial patterns and escalates to management for follow-up and/or root cause resolution. • Makes recommendations to work queues and claim edits to improve efficiency and reduce denials. • Reviews payer communications related to changes in medical and reimbursement policies. • Researches payer trends identified by offshore partners to recommend training/process improvement. • Identifies opportunities for and actively participates in process improvement initiatives. • Maintains strictest confidentiality. • Maintains basic proficiency with using spreadsheets. • Maintains productivity and quality standards established by RCM. • All other duties as assigned.

Role Description We are looking for a confident, engaging, and highly communicative Webinar Intern to coordinate, host, and support webinars for SPARK+ and SOLO Network. This role is ideal for someone who enjoys interacting with people, managing online sessions, conducting product demos, and engaging communities through virtual platforms. The intern will help plan and conduct webinars, manage participants, coordinate with speakers and internal teams, present SOLO Network demos, and support online engagement activities for learners, institutions, employers, and community members. Key Responsibilities - Plan, coordinate, and conduct webinars, online sessions, and virtual events for SPARK+ and SOLO Network. - Host webinars confidently and engage participants throughout the session. - Conduct platform demos and presentations for SOLO Network and related SPARK+ initiatives. - Coordinate with internal teams, speakers, learners, institutions, employers, and community partners before and after webinars. - Manage webinar schedules, registrations, reminders, participant communication, and follow-ups. - Support SOLO upskilling initiatives by engaging learners, institutions, and employers through webinars and online sessions. - Collect participant feedback and share insights with the internal team for improvement. - Help identify topics, communities, platforms, and opportunities for future webinars. Qualifications - Excellent verbal communication and presentation skills. - Confidence in hosting webinars, demos, and online meetings. - Strong coordination, follow-up, and participant management skills. - Ability to engage audiences and explain products clearly. - Basic understanding of online platforms such as Zoom, Google Meet, LinkedIn, and webinar tools. Preferred Qualities - Energetic, confident, and proactive. - Engaging personality with strong people skills. - Passionate about technology, upskilling, education, and community building. Benefits - Stipend of ₹2,000 – ₹5,000 per month. - Performance-based bonus opportunities. - Good performers may also be considered for a full-time Marketing Associate / Community Associate role at SPARK+. What You Will Gain - Hands-on experience in webinar hosting, community engagement, and product demonstrations. - Exposure to a global product innovation company and its flagship product, SOLO Network. - Experience in coordinating with learners, institutions, employers, speakers, and business partners. - Practical learning in online event management, audience engagement, and digital communication.

• Reconcile all payments received to payments posted • Establish website access to obtain payment remittances • Generate client specific reporting monthly and as needed • Conduct a high level of payment research daily • Provide client specific instructions on payment posting requirements to the Payment Posting Teams • Identify root cause of missing remittance and establish best practices to prevent future misses • Quality audit payment posting and provide feedback when required • Respond to customer email and phone inquiries in a prompt and professional manner • Create and send client specific reports via secured FTP, internal automation and email transmission • Continuous inner and external team collaboration and support to ensure client specific deadlines and accuracy requirements are achieved or exceeded • Coordinate training needs with direct manager to ensure optimal productivity • Maintain continuous focus on improving processes