• Providing an exceptional customer service experience each day in a phone based environment • Enter a high volume of data; processing prescription information with speed and accuracy • Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers • Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks • Requiring outbound calls to patients • Working through current case queues to problem solve for patient care issues • Serving as a liaison between the clinical pharmacists and other medical professionals on patient’s behalf • Partner with technicians and pharmacists to ensure that new patients are successfully on-boarded to ExactCare • Maintaining patient records with strong attention to detail and confidentiality • Accurate retrieval of all prescription information and verifying through doctor calls • Placing welcome calls to newly on-boarded patients and establish a trusted point of contact • Placing outbound calls to patients to create, maintain or update their medication profiles • Serve as backup support for times of higher patient call volume • Effectively assist with patient questions over the phone • Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base • Embody AnewHealth’s Core Values in all communications and interactions • Other duties as assigned

• Perform outbound and inbound medication adherence outreach (e.g., refill reminders, gaps‑in‑therapy follow‑up) using approved scripts and workflows • Identify and document adherence barriers (cost, access, side effects, understanding) and escalate clinical concerns to a pharmacist or clinician • Coordinate refills, prior authorization follow‑ups (as assigned), and pharmacy transfers in partnership with pharmacists • Support population‑based adherence campaigns aligned to quality measures and organizational priorities • Collaborate with interdisciplinary teams (Pharmacy, Care Management, Population Health) to close care gaps • Adhere to all Intermountain policies, privacy standards, and medication‑related procedures

• Prepare and manage enrollment and credentialing applications for health plans, PBMs, Medicaid, and other payors. • Oversee credentialing and re-credentialing processes to ensure compliance with regulatory, accreditation, and payer requirements. • Track and manage credentialing timelines, ensuring all submissions and follow-ups are completed on schedule. • Review documentation for accuracy and completeness, identifying and resolving gaps proactively. • Build and maintain strong relationships with payors, managed care organizations, and state agencies to facilitate timely approvals. • Partner with billing and operations teams to resolve credentialing-related reimbursement and contract issues. • Support network contracting activities by communicating with payors and submitting required documentation. • Provide guidance and support to internal teams regarding credentialing processes and requirements. • Identify opportunities for process improvement and contribute to performance enhancement initiatives. • Maintain confidentiality of all sensitive information and adhere to compliance standards.

• Responds to Client requests for issue resolution, including delivery, rebate and credits, contract inquiries • Develops and sustain long-term customer relationships while engaging customers at all levels • Provides onsite customer support, acts as a liaison, and point of escalation for health system • Serves as the on-site subject matter expert (SME) for Cencora Ordering platforms • Partners appropriately with external client representatives and internal Cencora support