• Support ownership of customer-facing process documentation across the lifecycle. • Create and maintain process maps, SOPs, and workflows to ensure accuracy and scalability. • Ensure documentation reflects current business practices and is regularly updated. • Contribute to maintaining a centralized source of truth for Revenue Operations processes. • Identify process gaps, inefficiencies, and opportunities for improvement across workflows. • Analyze handoffs between teams, roles, and systems to identify root causes. • Partner with cross-functional teams to validate findings and recommend solutions. • Support the execution of process improvement initiatives aligned with business goals. • Partner with teams across Revenue Operations, Trial Experience, Customer Success, Support, Affiliates, Account Management, Retention, and Systems. • Participate in process reviews and working sessions with stakeholders. • Help drive alignment on standard operating procedures and workflows. • Support governance frameworks for process ownership, updates, and change management. • Ensure timely updates to documentation as processes evolve. • Collaborate with systems, automation, and BI teams to align tools with defined processes. • Assist in enabling teams through clear documentation and process guidance. • Translate business processes into clear requirements and documentation. • Support tracking of process health metrics and KPIs with RevOps and BI teams. • Identify opportunities for standardization, automation, and scalability. • Contribute to operational consistency and audit readiness.

• Participate in investigative work to pinpoint significant business opportunities and assist in defining effective new or improved business processes. • Specify how these improvements can be realized through advancements in information systems, data management, and operational practices. • Collaborate extensively with senior client and IT staff on strategic studies, detailed requirements specifications, and feasibility analyses. • Ensure all stakeholder perspectives are thoroughly considered, verified, and validated, and that priorities align with overarching business objectives. • Leverage your business acumen to assess and advise on the practicality of different solution alternatives, skilfully integrating technical possibilities with operational realities. • Take ownership of the detailed specification and modelling of recommended solutions, applying relevant resources, standards, methods, and tools. • Maintain strong relationships with software engineering and service delivery teams, playing a full part in bringing systems to successful implementation. • Eliciting, analysing, and documenting detailed functional and non-functional requirements. • Crafting clear, concise, and actionable User Stories and acceptance criteria that accurately represent business needs and guide our development teams. • Analysing current and future state business processes, identifying gaps, and proposing optimisations. • Apply established standards, methods, and tools effectively to produce consistently high-quality documentation, covering both technical details and descriptive aspects. • Actively participate in planning and facilitating meetings, workshops, and stakeholder engagement throughout system investigations and subsequent development work. • Working closely with Product Owners to refine and groom the product backlog, ensuring user stories are well-defined, prioritised, and ready for development. • Conduct comprehensive business impact assessments to understand how proposed changes will affect business units and individual roles. • Providing ongoing clarification to development and testing teams during sprints to ensure solutions align with business intent. • Develop and execute business readiness plans, encompassing IT deployment, data migration, capability development (training and engagement), and all necessary activities to integrate new processes or roles into daily operations. • Assess the readiness levels of business users for upcoming changes, identify any gaps, and create and implement action plans to close these gaps before go-live. • Assist the user community with transition support and change planning, working closely with the project team. • Track and report on progress against business readiness targets, business engagement activities, training design and deployment, key operational metrics, and measures of return to productivity. • Supporting the business in defining and preparing user acceptance test scenarios, ensuring they can effectively validate solutions against their needs, providing essential support as they take responsibility for test execution.

Role Description First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our credit program management team to accommodate our remarkable growth. This individual will be liaison between the origination business units and the loan origination product development team, introducing new codes/rules in effort to improve credit decisioning and underwriting processes. This person will review business process and customer’s user stories to document requirements for the tech/engineering team to implement into production playing a key role in automating our entire origination process. Your duties include, but are not limited to: - Collaborate with the Credit Strategy & Management team to support credit rules, pricings, business process improvements and automations. - Gather requirements from key stakeholders by using requirement elicitation techniques like interviews, brainstorming, requirement workshops, observation, focus groups, etc. - Analyze and interpret requirements for their viability against the business objective and usability for technical teams’ development and coding. - Document requirements by creating use cases, functional and non-functional requirements, operational and technical requirement documents, data flow diagrams (DFD), Business Process Models. - Work closely with the Program Managers and DevOps team to ensure efficient deployment and operational support. - Lead or participate in projects using tools like JIRA and Agile methodologies. - Develop and monitor KPIs for program performance and project delivery. - Recommend workarounds, value additions and remove solution bottlenecks for the stakeholders since through having deep knowledge of both business and technology. - Support in development and testing of the product (test plans and test cases). Qualifications - 3+ years of experience as a Business Analyst, Business Systems Analyst, or software developer, credit risk analytic role is required. - 2+ years of experience in programming languages such as Python and SQL. - 2+ years of experience in reporting systems like Sigma, Tableau, PowerBI is preferred. - Experience in Snowflake is a plus. - Experience in auto finance (heavy focus in originations and operations) is preferred. - Bachelor’s degree in STEM (Statistics, Technology, Engineering, Mathematics) and Data Science, Analytics preferred. - Strong written communication, project management, and problem-solving skills. - Experience in managing cross-functional collaboration with internal and external stakeholders. - Demonstrated historical career stability. Benefits - Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. - Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. - Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you. Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Role Description We are seeking a detail-oriented and analytical Business Data Analyst with strong Databricks experience to support our growing data and analytics initiatives. The ideal candidate will have experience working across data analytics, reporting, stakeholder collaboration, and performance optimization. This role requires someone who can translate complex data insights into actionable business recommendations while partnering closely with technical and business teams. Key Responsibilities - Lead and support end-to-end analytics processes including data acquisition, transformation, analysis, and reporting. - Manage and optimize data workflows within the Databricks platform to improve efficiency, performance, and cost management. - Analyze key business performance metrics such as CTP, CVR, engagement, and funnel performance to identify trends and optimization opportunities. - Investigate data trends, user behavior, and performance issues to identify root causes and recommend solutions. - Translate analytical findings into clear business requirements for A/B testing, funnel optimization, and product improvements. - Collaborate with data engineering and cross-functional teams to resolve data discrepancies and ensure data accuracy across systems. - Document business and technical requirements for roadmap initiatives, data tagging enhancements, and technical refresh projects. - Support strategic planning for data initiatives, including KPI tracking, reporting, and performance measurement. - Work closely with stakeholders to align analytics solutions with business goals and priorities. Qualifications - Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field. - Proven experience in Business Data Analytics or related analytical roles. - Strong hands-on experience with Databricks. - Experience with SQL and data analysis tools. - Strong understanding of data processing, reporting, and analytics workflows. - Experience analyzing KPIs, conversion funnels, and engagement metrics. - Ability to communicate insights effectively to technical and non-technical stakeholders. - Strong problem-solving, documentation, and stakeholder management skills. - Experience working in cross-functional and remote environments. Requirements - Experience supporting A/B testing and experimentation initiatives. - Familiarity with modern data platforms, cloud environments, and analytics tools. - Exposure to product analytics, digital analytics, or customer journey analysis. - Experience working with distributed or consultant-based teams is a plus. Benefits - Flexible remote work environment. - Opportunity to work on impactful analytics initiatives. - Collaborative and fast-paced team culture. - Exposure to modern data technologies and strategic business projects.