Role Description First Help Financial, voted and certified as a “Great Place to Work” by our workforce for five years in a row, is adding a new partner to our credit program management team to accommodate our remarkable growth. This individual will be liaison between the origination business units and the loan origination product development team, introducing new codes/rules in effort to improve credit decisioning and underwriting processes. This person will review business process and customer’s user stories to document requirements for the tech/engineering team to implement into production playing a key role in automating our entire origination process. Your duties include, but are not limited to: - Collaborate with the Credit Strategy & Management team to support credit rules, pricings, business process improvements and automations. - Gather requirements from key stakeholders by using requirement elicitation techniques like interviews, brainstorming, requirement workshops, observation, focus groups, etc. - Analyze and interpret requirements for their viability against the business objective and usability for technical teams’ development and coding. - Document requirements by creating use cases, functional and non-functional requirements, operational and technical requirement documents, data flow diagrams (DFD), Business Process Models. - Work closely with the Program Managers and DevOps team to ensure efficient deployment and operational support. - Lead or participate in projects using tools like JIRA and Agile methodologies. - Develop and monitor KPIs for program performance and project delivery. - Recommend workarounds, value additions and remove solution bottlenecks for the stakeholders since through having deep knowledge of both business and technology. - Support in development and testing of the product (test plans and test cases). Qualifications - 3+ years of experience as a Business Analyst, Business Systems Analyst, or software developer, credit risk analytic role is required. - 2+ years of experience in programming languages such as Python and SQL. - 2+ years of experience in reporting systems like Sigma, Tableau, PowerBI is preferred. - Experience in Snowflake is a plus. - Experience in auto finance (heavy focus in originations and operations) is preferred. - Bachelor’s degree in STEM (Statistics, Technology, Engineering, Mathematics) and Data Science, Analytics preferred. - Strong written communication, project management, and problem-solving skills. - Experience in managing cross-functional collaboration with internal and external stakeholders. - Demonstrated historical career stability. Benefits - Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. - Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. - Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone, and we have a proven record of investing in you. Diversity and Inclusion FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, age, sexual orientation, and other identities. We will make accommodations when interviewing anyone with special needs.

Role Description We are seeking a detail-oriented and analytical Business Data Analyst with strong Databricks experience to support our growing data and analytics initiatives. The ideal candidate will have experience working across data analytics, reporting, stakeholder collaboration, and performance optimization. This role requires someone who can translate complex data insights into actionable business recommendations while partnering closely with technical and business teams. Key Responsibilities - Lead and support end-to-end analytics processes including data acquisition, transformation, analysis, and reporting. - Manage and optimize data workflows within the Databricks platform to improve efficiency, performance, and cost management. - Analyze key business performance metrics such as CTP, CVR, engagement, and funnel performance to identify trends and optimization opportunities. - Investigate data trends, user behavior, and performance issues to identify root causes and recommend solutions. - Translate analytical findings into clear business requirements for A/B testing, funnel optimization, and product improvements. - Collaborate with data engineering and cross-functional teams to resolve data discrepancies and ensure data accuracy across systems. - Document business and technical requirements for roadmap initiatives, data tagging enhancements, and technical refresh projects. - Support strategic planning for data initiatives, including KPI tracking, reporting, and performance measurement. - Work closely with stakeholders to align analytics solutions with business goals and priorities. Qualifications - Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or a related field. - Proven experience in Business Data Analytics or related analytical roles. - Strong hands-on experience with Databricks. - Experience with SQL and data analysis tools. - Strong understanding of data processing, reporting, and analytics workflows. - Experience analyzing KPIs, conversion funnels, and engagement metrics. - Ability to communicate insights effectively to technical and non-technical stakeholders. - Strong problem-solving, documentation, and stakeholder management skills. - Experience working in cross-functional and remote environments. Requirements - Experience supporting A/B testing and experimentation initiatives. - Familiarity with modern data platforms, cloud environments, and analytics tools. - Exposure to product analytics, digital analytics, or customer journey analysis. - Experience working with distributed or consultant-based teams is a plus. Benefits - Flexible remote work environment. - Opportunity to work on impactful analytics initiatives. - Collaborative and fast-paced team culture. - Exposure to modern data technologies and strategic business projects.

Title: Business Analyst Location: Washington United States Job Description: Zachary Piper Solutions is seeking a skilled Business Analyst to assist with a classified project in support of the IRS, fully remote 5 days a week (with a preference for candidates local to the DC area). ZPS is looking to select a Business Analyst to support the Internal Revenue Service (IRS) EDOS program. The overall mission of this program is to modernize the IRS legacy Tax processing systems and is critical to the overall modernization of the IRS to improve taxpayer experience, increase voluntary compliance, and reduce the IRS's reliance on costly and unsustainable legacy technology. What You'll Do - Performs detailed business and process analysis to support ECS/EAD (Enterprise Case Selection/Enterprise Anomaly Detection) modernization, analytics, and compliance initiatives. - Conducts requirement gathering sessions, analyzes workflows and operational procedures, and translates mission needs into user stories, acceptance criteria, and process documentation. - Supports configuration and knowledge management activities, ensures requirement traceability across agile sprints, and collaborates with product owners, developers, testers, and data teams. - Reviews schedules, SOPs, and system interactions to identify gaps and recommend improvements aligned with IRS governance, quality, and documentation standards. Requirements - MUST possess an active IRS MBI Clearance and have current GFE - Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field. 4 additional years of experience required without a Bachelor's degree - US Citizenship required - Experience with the following: Requirements gathering, business process modeling, workflow analysis, user story development, acceptance criteria definition, Agile/Scrum familiarity, Confluence/Jira, configuration management support, knowledge management, documentation development, stakeholder communication, data analysis fundamentals, SOP development, traceability management. - Excellent oral and written communication skills with client stakeholders at all organizational and technical levels - Prior experience working on Agile teams Salary - $65,000 - $75,000 + Benefits #LI-JF1 #LI-Remote

• Apoyar la recopilación y documentación de requisitos de negocio, colaborando en su traducción a especificaciones funcionales y técnicas claras. • Dar soporte en la elaboración de documentación funcional, mapeo de procesos y definición de user stories. • Colaborar con equipos de IT y proveedores para el seguimiento del desarrollo y la correcta comunicación entre stakeholders. • Participar en actividades de testing (SIT y UAT), preparando casos de prueba, validando resultados y documentando incidencias. • Apoyar el seguimiento de KPIs de Liquidez y la preparación de información para reporting a stakeholders. • Colaborar en la gestión de incidencias, apoyando el análisis de causa raíz y el seguimiento de su resolución.