Dean of Student Support
Location
United States
Posted
27 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Dean of Student Support
Innovative Network of Knowledge
Role Description Wellspring Global Academy is seeking a highly organized, systems-minded, student-centered Dean of Student Support to lead and manage the Educational Concierge team while owning the entire student start-to-success experience across the academy. This role ensures: - Every student has an exceptional, consistent onboarding and orientation experience - Daily attendance is monitored, documented, entered into the state SIS, and followed up with fidelity - Attendance meetings, documentation, and truancy letters are executed with compliance - Weekly and monthly school newsletters are created and distributed - Daily Morning Meeting is planned and organized for all grade levels - Student and family engagement systems are proactive, not reactive - Educational Concierges execute their role with excellence, consistency, and accountability - Accurate documentation is maintained across CRM, SIS, and internal systems This Dean role turns the Educational Concierge function into a schoolwide, repeatable, accountable system that ensures students thrive from their first day through the entire school year. Qualifications - Strong leadership and team management experience - Deep organizational and systems-thinking ability - Experience with student services, attendance compliance, or school operations - Exceptional communication and documentation skills - Ability to create processes and hold others accountable to them - Experience with SIS systems, CRM platforms, and virtual learning environments - Passion for student success and family support - Ability to think proactively and prevent issues before they arise - A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families. - Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams. - Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments. - Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies. - Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment. - Ability to work independently while collaborating effectively with a remote team. - Familiarity with online learning platforms and educational technology is a plus. - Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support. Requirements - Experience in virtual or online school environments - Experience managing student services or engagement teams - Experience with state attendance compliance and documentation - Background in education administration, student services, or school leadership - Bachelors Degree Benefits - Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success. - Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way. - Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting. - Technology: Innovative Network of Knowledge will provide this role with a company provided laptop, but the employee will secure and cover the cost for the operation of this technology in the virtual landscape of his/her home office (internet, telephone, home office setup, etc.).
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