• Provide exceptional customer service to Dutch-speaking clients regarding airline booking inquiries and support. • Assist customers with reservations, changes, cancellations, and issue resolution. • Maintain accurate documentation of customer interactions and booking details. • Collaborate closely with internal departments to ensure client satisfaction and efficient problem-solving. • Stay updated on airline policies, procedures, and travel regulations through continuous training.

• Deliver high-quality customer care to Dutch-speaking clients regarding consumer electronics products. • Assist customers with product information and troubleshooting. • Manage and resolve customer complaints professionally and efficiently. • Document customer interactions accurately to improve service quality. • Collaborate with technical and sales teams to ensure seamless customer experiences. • Participate in ongoing training to stay updated on product knowledge and company procedures.

• Deliver exceptional customer service to Dutch-speaking clients. • Handle customer inquiries related to subscription management and troubleshoot any issues effectively. • Maintain a professional and empathetic approach while assisting customers. • Document all customer interactions accurately to enhance service quality. • Collaborate with team members to achieve service goals and improve customer experience. • Participate in ongoing training to keep up-to-date with platform features and customer service best practices.

Role Description - Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience. - Manage written customer requests during available service time to maintain efficient case handling. - Support customers with appointment scheduling, rescheduling, and cancellation related to installation services. - Provide first-level troubleshooting support for smoke detectors (no technical background required). - Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics. - Coordinate meter reading appointments and support general service-related requests. - Deliver high-quality customer service without any sales or outbound activities. Qualifications - Native / fluent in German both verbal and written. - Fluent in English (minimum B2 level). - Previous experience or strong motivation for telephone-based inbound customer support. - Stable internet connection and electricity supply suitable for remote work (speed test required). - Confident PC and digital communication skills. - Calm, patient, and service-oriented personality with clear and structured communication style. - Reliable working approach, quick comprehension skills, and willingness to handle written inquiries. - Interest in a long-term customer service role and no interest in sales-oriented projects. Requirements - Fully inbound customer support role with no sales responsibilities. - Structured onboarding and clear processes to support success in the role. - Stable full-time employment within a well-established service environment. - Opportunity to develop customer service expertise in the energy and property management sector. - Supportive team environment focused on quality customer experience. - Availability to work within service hours Monday–Friday, 08:00–18:00.