Role Description We're looking for a part-time, temporary Operations Coordinator to join our team to support various administrative and operational functions of our organization. This position is expected to last from July - December of 2026, though continued employment post-December may be available if a need arises. Position Responsibilities - General Operations - Manage and complete detailed technical updates across multiple platforms for staff transitions, working closely with CCC's Operations Team. - Onboarding, offboarding, licensure changes, certifications and specialty changes, schedule/hours changes, title changes, promotions, name changes, becoming a supervisor, specialty changes, additional licensure, etc. - Provide training support for all onboarding interns and employees during onboarding. - Counselor Schedule Changes - Process all Hive Schedule Change Request Forms from counselors. - Update information in office utilization documents, spreadsheets, TherapyNotes, and PracticeVital. - Maintain resources and training recordings in the Cornerstone Resources Library. - Additional duties as assigned, within the scope of Operations Department capacity and Core Systems oversight. - Cloud-Based Systems Management - Provide administrative maintenance and system access support for the core operations cloud-based systems. - Primary systems: Google Workspace, Hive (project management), EHR (TherapyNotes), IntakeQ, Google Voice, Trainual, and Zoom Phone. - Ensure appropriate system access is maintained during staff transitions. - Ensure all data within systems is kept up-to-date, including, but not limited to, counselor specialties, counselor schedules, client and counselor paperwork, bios, and disclosures. - Provide support with client forms within IntakeQ. - Troubleshoot with employees and cloud-based platforms when technical issues arise, escalating software bugs to vendor support when needed. - Provide onboarding training support and system setup for all new hires. - Provide support for project boards within Hive. - Provide troubleshooting support for Google Workspace, including 2FA, password resets, permission settings, etc. - Assist the Operations Team with other software or programs as needed. Qualifications - Minimum of 2 years of administrative experience required. - Related experience in the medical or behavioral health field and HIPAA-compliant industries is preferred. Requirements - High skill level in cloud-based program management (Google Workspace, EHR, project management systems). - Technically savvy and proficient in utilizing AI to research and troubleshoot technical systems issues. - Strong organizational skills, close attention to detail, and a task-oriented mentality. - Excellent time management skills with a proven ability to meet deadlines. - Self-starter, works well independently and collaboratively within the team. - Ability to function well in a high-paced environment. - Critical thinking skills: the ability to collect data and objectively assimilate the information in order to make wise decisions. - Excellent verbal and written communication skills. - Passionate about helping people start their healing journey. - Firm support of the company's Mission, Vision, Values, and Statement of Faith. Technology & Remote Office Requirements - Hardware: Reliable PC or Mac with a minimum of an i7 processor, 16GB RAM, and 256GB SSD. - Internet: A stable, high-speed connection (15-20+ Mbps Download, 5 Mbps Upload, Latency < 100ms). - Workspace: A quiet, private, and professional setting with a high-resolution webcam and clear audio, suitable for confidential meetings. - Digital Literacy: Proficiency in software and a "self-solving" mindset, utilizing Gemini and internal guides for independent technical troubleshooting. Benefits - A Christian work culture rooted in authenticity, excellence, Biblical truth, and humor! - Flexible, part-time schedule (15-20 hours/week). - Temporary, part-time, hourly position at $21-22.50/hour, based on education, experience, and qualifications.

• Plan and schedule training sessions with trainers and clients across multiple enterprise projects in parallel • Align with trainers on upcoming sessions, preparation needs, and logistics • Coordinate meetings between internal team, trainers, and client stakeholders • Send communications to learners: invitations, reminders, pre-work, follow-ups • Translate presentations and session materials between German and English • Manage session rescheduling when things shift (they always do) • Run session aftercare: materials handover, follow-up messages, open questions • Run project controlling in Excel: who is delivering what, when, for which client, at what cost, and where we are versus plan • Produce attendance reports for clients and internal tracking • Prepare numbers for impact reviews (NPS, completions, adoption KPIs) so clients see the value and we see where to improve • Send purchase orders to trainers based on confirmed bookings • Check incoming trainer invoices against POs and project plans, flag anything that does not match • Keep documentation and filing in order so finance can close the month without chasing • Identify recurring admin tasks that should not take a human anymore • Build automations using AI tools, Power Automate, Make, Zapier, custom GPTs, or agent builders, in close collaboration with Sara and Olli • Improve our internal Excel and project controlling setup so it scales without adding manual work • Share what you build with the team so others benefit from it too

• Manage our social media accounts across UAE, Jordan, Egypt, and upcoming markets • Create and publish posts, stories, and basic reels to promote tournaments and events • Post tournaments on our platform, ensuring all information is clear and accurate • Support the promotion of WPPR-verified tournaments • Handle WhatsApp communication with players and organizers, answering their questions and providing support • Assist with platform data entry and data cleaning, including players, tournaments, and results • Support daily operational tasks across the team • Ensure all shared content is accurate, consistent, and professional

• Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. • Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. • Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo . • Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. • Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. • Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo.