• Plan and schedule training sessions with trainers and clients across multiple enterprise projects in parallel • Align with trainers on upcoming sessions, preparation needs, and logistics • Coordinate meetings between internal team, trainers, and client stakeholders • Send communications to learners: invitations, reminders, pre-work, follow-ups • Translate presentations and session materials between German and English • Manage session rescheduling when things shift (they always do) • Run session aftercare: materials handover, follow-up messages, open questions • Run project controlling in Excel: who is delivering what, when, for which client, at what cost, and where we are versus plan • Produce attendance reports for clients and internal tracking • Prepare numbers for impact reviews (NPS, completions, adoption KPIs) so clients see the value and we see where to improve • Send purchase orders to trainers based on confirmed bookings • Check incoming trainer invoices against POs and project plans, flag anything that does not match • Keep documentation and filing in order so finance can close the month without chasing • Identify recurring admin tasks that should not take a human anymore • Build automations using AI tools, Power Automate, Make, Zapier, custom GPTs, or agent builders, in close collaboration with Sara and Olli • Improve our internal Excel and project controlling setup so it scales without adding manual work • Share what you build with the team so others benefit from it too

• Manage our social media accounts across UAE, Jordan, Egypt, and upcoming markets • Create and publish posts, stories, and basic reels to promote tournaments and events • Post tournaments on our platform, ensuring all information is clear and accurate • Support the promotion of WPPR-verified tournaments • Handle WhatsApp communication with players and organizers, answering their questions and providing support • Assist with platform data entry and data cleaning, including players, tournaments, and results • Support daily operational tasks across the team • Ensure all shared content is accurate, consistent, and professional

• Resolver tareas operativas usando IA aplicada (no solo chat): análisis de información, extracción y limpieza de datos, redacción y estandarización, detección de errores, generación de reportes, creación de checklists y procedimientos. • Usar herramientas con IA para automatizar y acelerar trabajo (ejemplos): ChatGPT / GPTs, Claude, hojas de cálculo, plantillas, flujos, extensiones, asistentes, etc. • Convertir solicitudes ambiguas en acciones claras: definir qué falta, pedir datos correctos, decidir siguiente paso y documentarlo . • Garantizar calidad y trazabilidad: registrar solicitudes en ticket/tarea antes de ejecutar, dejar evidencia y cerrar correctamente. • Atención al cliente: comunicación cordial y profesional, seguimiento, minutas/evidencias cuando aplique. • Mejorar procesos continuamente: proponer mejoras (plantillas, prompts, checklists) para reducir errores y tiempo.

Role Description The Director, Quality Operations is responsible for providing oversight in planning and implementing the Quality Assurance Performance Improvement program to meet the needs of the Lifepoint Rehabilitation hospitals. - Process Improvement: Develops and implements initiatives to enhance the Quality Management System (QMS), streamline operations, and support continuous improvement programs. - Cross-Functional Collaboration: Builds relationships with functional teams, customers, suppliers, and certification bodies to ensure alignment, compliance, and quality enhancements. - Compliance & Audits: Oversees internal audits, ensures documentation completeness, and participates in external audits or inspections. - Risk Management: Identifies, evaluates, and escalates quality or compliance risks related to SOPs, training, equipment, and processes. - Reporting & Communication: - Coordinates and documents management reviews of the QMS. - Communicates findings and action plans to stakeholders. - Provides feedback to global quality teams. - Monitors regional Key Performance Indicators (KPIs), identifies systemic quality issues, and leads corrective and preventive actions (CAPA) to improve processes and reduce Cost of Poor Quality. - Coaches, mentors, and develops Site Quality Managers and other quality staff, aligning them with regional and global quality goals. - Communicates Lifepoint Rehabilitation mission, vision, and value. Promotes and motivates staff members to implement department and hospital operational, programmatic and other plans. - Participates in planning and creating the IRF Wide strategic quality plan, and other organizational plans and policies to achieve the mission and vision of the IRFs. - Provides oversight with investigations and root cause analyses and sentinel events. - Participates in developing content and providing orientation, in-service training, continuing education, to ensure staff is competent to provide services. - Performs periodic assessment of all facilities to ensure consistency activities. - Promotes a culture of patient safety. - Maintains awareness of changes in the regulations and requirements by accrediting bodies. - Oversees preparation for review by regulatory agencies. - Participates in survey readiness assessments and subsequent monitoring of hospital actions. - Participates in other onsite assessments specific to the needs of the IRFs. - Functions as a consultant, as appropriate, performance improvement activities. - Provides oversight in risk management and safety activities. - Provides support and assistance to other members of the C-suite as indicated. - Ongoing review of but not limited to IRF data, documentation, action plan progress, and compliance with committee documentation and structure. Qualifications - Education: Graduate of accredited RN School of Nursing or other Clinical Degree; Masters Degree preferred. - Licenses/Certification: Certified Professional in Patient Safety (CPPS) and Healthcare Accreditation Program Certified (HACP) preferred. - Experience: Minimum of five (5) years’ experience in Hospital Management. - Knowledge of current state, federal and local laws and regulations. - Knowledge of accreditation standards and compliance requirements. - Ability to provide up to 80% travel dependent upon the needs of the IRF division. Benefits - Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. - Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off. - Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. - Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). - Professional Development: Ongoing learning and career advancement opportunities. Company Description Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country. We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.