Title: Medical Billing Customer Support (WFH) Location: Murray United States Customer Service/Support Job Description: About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Overview and Responsibilities Summary We are seeking a dedicated Customer Support Specialist to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Pay starting at $17.75 plus a Quarterly Bonus opportunity - VA Support Specialist Team: Mon - Fri 8 hour scheduled shift between 7am - 7pm - Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Brings ideas for process or efficiency improvements to supervisor - Builds relationships with locations, field management, patients and referral sources - Collects co-pays and deductible amounts - Conducts insurance verification and eligibility for services/products - Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns - Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines - Maintains accuracy and quality control throughout patient contact and data entry - Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork - Obtains authorization and qualification documentation - Prepares complete and accurate files for Billing Department - Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction - Processes work orders to field locations and coordinates timely fulfillment of products and services ordered - Provides product/service information and education by answering questions, offering assistance - Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies - Works extensively with eIntake proprietary system - Performs other duties as assigned Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver's license in state of residence with a clean driving record (when applicable for the position) Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in healthcare administration, patient intake, or insurance verification, preferred - One year of related work experience, preferred - Medical terminology, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word and Excel - Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking and listening - Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations To check the status of a role you've applied for, Sign into your account.Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Title: Inbound Customer Service Representative (WFH) Location: Murray United States Customer Service/Support 27214 Remote Job Description: About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Summary We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers. Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings - Mon - Fri 8:30am - 5pm - Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) - Acts as patient advocate to resolve questions or concerns - Collects patient, source information and inputs data into e-Intake - Completes thorough verification for products and services - Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines - Develops and maintains working knowledge of current products and services offered by the company - Identifies and resolves problems in a timely manner - Makes outbound calls as needed to collect patient data - Manages all aspects of initial intake via high volume inbound phone calls - Processes related patient paperwork if assigned - Processes tickets to ensure timely fulfillment of product orders - Prompt and regular attendance is required - Provides basic technical customer service assistance for CPAP equipment - Provides education to patients and location employees on CPAP supplies - Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input - Performs other duties as assigned Qualifications Employment is contingent on - Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws. - Drug screen (when applicable for the position) - Compliance with healthcare facility credentialing process (when applicable for the position) - Valid driver's license in state of residence with a clean driving record (when applicable for the position) - Basic Computer, Basic Internet skills and a Typing test Required Education and/or Experience - High school diploma or GED equivalent, required Preferred Education and/or Experience - Experience with medical equipment, preferred - Experience with medical billing practices and of billing reimbursement, preferred - Experience in medical field and administrative record management, preferred - One year of related work experience, preferred - Medical terminology, preferred Skills and Competencies - Accurately perform simple mathematical calculations - Effectively communicate in English; both oral and written - Interpret a variety of communications (verbal, non-verbal, written, listening and visual) - Maintain confidentiality, discretion and caution when handling sensitive information - Multi-task along with attention to detail - Self-motivation, organized, time-management and deductive problem solving skills - Work independently and as part of a team Machines, Equipment and Technical Abilities - Email transmission and communication - Internet navigation and research - Microsoft applications; Outlook, Word and Excel - Office equipment; fax machine, copier, printer, phone and computer and/or tablet Physical Demands - Lift and carry office equipment at times - Requires sitting, walking, standing, talking and listening - Requires close vision to small print on computer and/or tablet and paperwork Rotech Information Benefits - Generous paid time off and paid holidays - Overtime pay for non-exempt positions (as applicable) - Commission for Account Executives - Bonus and incentive opportunities - Fixed and variable car reimbursement for Area Managers and Account Executives - Car, mileage, and telephone reimbursement (as applicable) - Employee discount and recognition programs - Employee Assistance Program (EAP) - 401(k), HSA, and FSA/Dependent Care FSA - Medical, prescription, dental, and vision coverage - Life insurance, disability, accidental death, identity protection, and legal services - Meru Health mental health and Mercer SmartConnect Medicare programs - Livongo Diabetes and High Blood Pressure programs - Healthcare Bluebook and RX Savings Solutions programs - Hepatitis B (HEPB) and TB vaccinations Make the right move-submit your resume today. Hiring managers review resumes and contact applicants whose experience aligns with the position. To check the status of a role you've applied for, Sign into your account. All positions are posted for a minimum of five (5) days and remain open until filled by a qualified applicant, generally no longer than 200 days. Thank you for your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.

Role Description Wir suchen dich, um unseren Kund:innen schnell und freundlich zu helfen, wenn sie uns schreiben. - Du beantwortest Kundenanfragen via E-Mail und Chat (Gorgias) – freundlich, schnell und mit echter Persönlichkeit, nicht mit Textbausteinen. - Du kümmerst dich um Reklamationen und Retouren: vom kaputten Karton bis zum verspäteten Paket. - Du arbeitest mit unserem Shopify-Backend, legst Ersatzbestellungen an und stößt Rückerstattungen an. - Du erkennst wiederkehrende Probleme und gibst Feedback ans Team (Produkt, Operations, Marketing). - Du hilfst mit, unsere Antwort-Vorlagen und FAQs aktuell zu halten. Qualifications - 1–2 Jahre Erfahrung im Kundenservice, idealerweise im E-Commerce oder DTC. - Deutsch auf Muttersprachenniveau, Englisch solide. - Du schreibst gerne und kannst den Ton zwischen locker und professionell treffen. - Erfahrung mit Helpdesk-Tools (Gorgias, Zendesk, Freshdesk o. ä.) – nice to have, aber kein Muss. - Shopify-Grundkenntnisse sind ein Plus. - Du arbeitest eigenständig, denkst lösungsorientiert und ghostest uns nicht nach drei Tagen. Benefits - Minijob auf 556 €-Basis – flexibel und unkompliziert. - 100 % Remote – arbeite von wo du willst (Deutschland-Ansässigkeit vorausgesetzt). - Flexible Zeiteinteilung in Absprache mit dem Team. - Echtes Startup-Feeling – flache Hierarchien, kurze Entscheidungswege, du redest direkt mit den Gründern. - Produkt-Flatrate – so viel Ramen und Pasta, wie du essen kannst. - Mitarbeiter-Rabatt für Familie und Freunde. - Perspektive auf mehr – wenn's passt, kann aus dem Minijob auch mehr werden. Company Description yup, this is Yummy! Und wir sind auf der Mission, Menschen mit unseren Instant Ready Meals bei der Suche nach der Antwort auf die Frage “Was will ich essen?” eine gesunde, leckere und schnelle Alternative zu den üblichen Verdächtigen zu bieten. - Yummy ist ein schnell wachsendes Unternehmen und entwickelt sich zu einem der führenden Meal-Replacement-Start-ups in Deutschland und Europa. - Bei den Rezepturen für unsere Gerichte achten wir auf qualitativ hochwertige Zutaten und Ausgewogenheit. - Alle unsere Gerichte sind 100% pflanzenbasiert und erhalten den Nutri-Score A nach der jeweils gültigen Fassung. - Mit unseren Produkten helfen wir den Konsumenten, den Widerspruch von schnell, gesund und lecker aufzulösen. - Wir fühlen uns dazu verpflichtet, hohe soziale und ökologische Standards einzuhalten, verantwortungsvoll zu handeln und unsere Prozesse transparent zu gestalten.

Role Description As a support engineer you are working closely with customers on issue and problem resolution, issue de-escalation guidance and ticket management and metrics review. This includes root cause analysis, defining proactive measures for avoiding issue recurrence, managing known error databases and quality assurance for identifying error patterns. You will be diligent about ensuring best practice, and pragmatic about ensuring that our customer’s success is maintained. This position typically works under limited supervision and direction. You will regularly exercise discretionary decision-making to shape this role as you see fit. Key Responsibilities - Align and build a strong relationship with key stakeholders from product support, engineering, and service delivery as well as across the different divisions of SAP Fioneer. - Working closely with customers in issue and problem resolution, root cause analysis and troubleshooting. - Supporting customers with resolution guidance in your area of expertise and deliver consistently high-quality customer experience. - Working with customers on overall ticket management & metrics including dashboards, reports, presentations, and any supporting documentation. - Provide customer guidance and training. - Ensure customer satisfaction and support service continuous improvements. Qualifications - Strong problem solving and critical situation handling skills. - Experience in the financial services environment, ideally with SAP solutions is a plus. - Knowledge in application or technical components. - Good communication skills in English. - Previous experience in support organizations and ticket management. - Experience with customer and stakeholder management. Requirements - Problem Solving - Ability to define & assess a problem, determine the cause, identify, prioritize, and select alternatives/action plans for a solution and drive the resolution. - Good communication and presentation skills - Ability to clearly articulate topics and provide proper presentations to internal and external stakeholders. - Industry Knowledge - Expertise knowledge in financial services applications, preferably SAP. - Team player - Ability to build strong relationships with fellow team members. Benefits You will have the opportunity to collaborate with some of the brightest minds in the industry on an incredibly ambitious project to shape the ever-evolving financial sector. This is an environment where you can have it all - the agility, enthusiasm and dynamism of a start-up, combined with the established expertise, solid market presence and extensive customer network of a more established organisation. At SAP Fioneer, you will benefit from a flexible work environment that encourages creativity and encourages you to think outside the box, bring new ideas to the table, and challenge the status quo. You will become part of a diverse and global team that we are proud of and are constantly growing and reinventing. As an employee, you will have the chance to chart your own career path and take advantage of competitive compensation packages and progression opportunities based on merit. Join us for a rewarding career where your needs are not just met but exceeded.