Implementation Consultant Location: Plano, Texas United States Salary: USD 58285.00 - 84600.00 Annually Job Description: The Implementation Consultant is responsible for delivering high quality knowledge transfer services to clients allowing them to use Tyler software productions efficiently and effectively to achieve daily operations. The services delivered can be on-site, or remote via webinar. The incumbent consults and partners with clients to gain a comprehensive understanding of workflow, business/technical requirements and needs to ensure that the knowledge transfer addresses client's needs. This position requires the ability to work with multiple customers on an ongoing basis to move them up the Tyler maturity model through project planning, internal and external collaboration, consulting, training, and feature implementation. Responsibilities - Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. - Design and conduct knowledge transfer sessions on site or through webinars. - Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. - Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality. - May recommend options for new approaches in client work processes as appropriate to ensure efficient software solution for the client's needs. - May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration, and other relevant changes. - Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve. - Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity. - May assist QA staff with product testing or modification testing as required. - Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation. - Create both client-facing and internal documentation such as "quick tips" and "how tos". - Act as a significant knowledge resource in consulting with the client, the Client Success Account Manager, Client Executive, Management, technical staff and other relevant parties; communicate complex technical and business information, requirements and issues; drive timelines and research new - solutions as appropriate to resolve issues. - Moderate to High travel to client sites may be required. - Perform other duties as assigned. Qualifications - Bachelor's degree, or comparable work experience. - Typically, a minimum of one-year experience as an Associate Implementation Consultant or equivalent industry experience. - Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired. - Strong attention to detail involving defining complex client software requirements (technical and non-technical), client processes, etc. - Strong organizational skills with a proven track record of prioritizing and executing on multiple priorities successfully. - Exceptional presentation and knowledge transfer skills. - Excellent written and verbal communication skills including conveying, documenting, preparing, presenting, and educating new ideas to various audiences (including management) on both technical and non-technical information. - Familiarity and ease with computer systems and Microsoft Office products. - Knowledge and experience creating and executing on software test plans and reports helpful. - Strong problem solving and analytical skills. - Ability to travel extensively. - Valid driver's license.

Role Description The Workplace Solutions team is a high-impact, fast-paced organization focused on delivering exceptional group benefits experiences to large national clients. This is a unique opportunity to build your career in group protection while working alongside experienced professionals committed to coaching, development, and innovation. As a National Implementation Manager, you will serve as a strategic partner and project leader responsible for the successful onboarding of large, complex group benefit clients (5,000+ lives). You will lead end-to-end implementations, working across brokers, customers, sales teams, and internal partners to deliver a seamless and consultative onboarding experience. This role is ideal for someone who thrives managing complexity, influencing stakeholders, and driving results while enhancing the overall client experience. - Serve as the primary implementation lead for national accounts, building strong relationships with clients, brokers, consultants, and internal teams (claims, underwriting, billing, eligibility, etc.). - Act as a trusted advisor, guiding clients through onboarding, enrollment strategy, and benefit education. - Lead and facilitate meetings, including kickoff calls, status updates, and executive stakeholder reviews. - Own the end-to-end implementation lifecycle, ensuring delivery on timelines, scope, and quality for complex group benefit programs. - Develop and execute detailed project plans, monitor milestones, track deliverables, and proactively manage risks and dependencies. - Document decisions, maintain clear communication, and manage expectations across all stakeholders. - Provide guidance on communication strategies and enrollment best practices. - Support finalist presentations and sales efforts by presenting implementation capabilities and approach. - Partner closely with account management, absence consulting, and service teams to ensure a coordinated client experience. - Serve as a liaison between internal teams to resolve issues and streamline processes. - Lead or support complex initiatives, including acquisitions, divestitures, and large-scale client changes. - Contribute to process improvement efforts that enhance efficiency, scalability, and the client experience. - Identify opportunities to simplify workflows and improve implementation outcomes. Qualifications - Bachelor’s degree or equivalent experience (4+ years in lieu of degree) - 5–7+ years of group benefits, enrollment, or implementation experience - Strong knowledge of group protection products (disability, leave, life, supplemental health) - Demonstrated project management experience managing complex, multi-stakeholder initiatives - Exceptional communication and presentation skills (written and verbal) - Proven ability to influence and build relationships across diverse stakeholders Requirements - Experience working with large national accounts (5,000+ lives) - Strong analytical and problem-solving skills: - Ability to interpret plan documents, policies, and regulatory requirements - Ability to define problems, analyze data, and develop actionable solutions - Familiarity with benefits administration systems and enrollment platforms - Experience supporting sales presentations or finalist meetings - Knowledge of industry trends and regulations impacting group benefits Benefits - Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes - Leadership development and virtual training opportunities - PTO/parental leave - Competitive 401K and employee benefits - Free financial counseling, health coaching and employee assistance program - Tuition assistance program - Work arrangements that work for you - Effective productivity/technology tools and training

• Own technical delivery from design alignment through production rollout and stabilization • Configure, extend, and integrate Ema's agentic AI platform to meet customer requirements • Ensure solutions align with Ema's agentic architecture and platform capabilities • Write clean, efficient, maintainable code to build customer integrations, custom agents, and workflow extensions • Build and maintain APIs (REST, gRPC) and integrations across enterprise SaaS systems • Work with back-end languages such as Python and Go, and contribute to front-end interfaces (React/Angular, HTML, CSS, JavaScript) where customer-facing tooling is needed • Work with data stores such as PostgreSQL, Clickhouse, Elastic, and Redis to shape scalable, extensible schemas for customer deployments • Develop deep understanding of each customer's business processes, systems, and constraints • Translate business workflows into feasible agentic AI workflows — and push back when something shouldn't be built • Anticipate where AI implementations break: integrations, data quality, scale, edge cases • Be the primary technical point of contact for customer business and IT stakeholders during implementation • Coach customer teams and internal partners during high-stress phases — go-lives, incidents, scope changes • Communicate progress, risks, and decisions clearly across technical and executive audiences • Stand systems up in multi-tenant SaaS environments and harden them for production • Apply security best practices and enterprise integration patterns (auth, RBAC, audit, compliance) • Track success through adoption signals and outcome metrics — not just feature shipment • Stabilize systems post-go-live under real pressure • Coordinate across Ema Engineering, Product, Data, Infrastructure, and Value Engineering • Feed customer learnings back into product and platform improvements • Contribute to shared standards, delivery discipline, and reusable patterns across the implementation team

Role Description Iron Mountain is seeking a proactive, high-ownership QA Engineering Lead to join our team. In this role, you will be responsible for operationalizing our QA methodology and ensuring high-quality execution through strategic test design, automation, and release validation. You will bridge the gap between high-level strategy and hands-on execution, fostering a pervasive culture of quality ownership while supporting critical government projects that require U.S. citizenship for security clearance. What You’ll Do (Responsibilities) - Lead Automation: Build and scale robust automated test frameworks from scratch—utilizing tools like Selenium or Eggplant—and integrate these into CI/CD pipelines to drive continuous testing. - Manage QA Governance: Define and oversee the QA governance model across products, utilizing Xray to manage intricate test plans, edge-case scenarios, and complex test data execution. - Drive Release Validation: Lead and perform test execution and regression cycles to provide clear release readiness signals, while owning end-to-end defect management and triage processes. Qualifications - Extensive Experience: 5 years of progressive software QA experience, with a proven track record of leading engineers or SDETs in technical environments. - Technical Proficiency: Knowledge of automation frameworks (Selenium, Playwright), API testing (Postman), and backend validation using SQL. - Strategic Leadership: Proven ability to collaborate with Engineering and Product teams to align technical quality with organizational financial goals. Requirements - A Bachelor’s degree in Computer Science or a related field. - U.S. citizenship (required for security clearance). Benefits - Compensation: Competitive compensation and benefits aligned with your experience. - Work-Life Balance: Paid time off, holidays, and flexible work options to support work-life balance. - Health & Well-being: Comprehensive health, wellness, and retirement plans. - Growth: Meaningful opportunities for continuous learning and professional career growth.