• Hold and evolve the long-term product design vision for Back Office in close partnership with the Director of Product, Director of Engineering, and Back Office executive stakeholders • Advocate for users in strategic roadmap discussions—bringing user insight into the room, not just into the deliverables • Bring design to the leadership table as a peer, not a service function; articulate design’s role in driving product outcomes and build conviction across stakeholders • Define what design excellence looks like for Back Office and hold the team accountable to that standard • Build the process, rhythm, and shared ownership model that helps the team grow a component library intentionally over time • Establish a phased documentation plan that makes steady progress without pulling designers off product work • Define contribution norms so designers work with the library consistently—adding to it thoughtfully rather than around it • Partner with engineering to reduce implementation drift and build shared language around design system decisions • Collaborate closely with Product and Engineering leadership to shape roadmap priorities, ensure design intent translates into implementation quality, and represent design in leadership discussions • Define and track design quality metrics that matter to the business—and build a habit of presenting outcomes, not just deliverables, to leadership • Champion AI-assisted workflows that help your team move faster without sacrificing quality • Manage, mentor, and inspire a team of product designers - providing design direction and raising the quality bar through regular critiques and hands-on partnership • Create an environment where designers have clarity, space, and confidence to do their best work

• Utilize design thinking principles to build simple and intuitive user experiences for both native mobile apps and responsive web • Be an equal partner to other functions in defining product vision and architecting roadmaps, and effectively evaluating trade-offs based on business and user needs • Bring a deep understanding of user-centered design to the day-to-day work of solution discovery, design execution, and iteration • Champion consistent experiences across platforms and contribute and evolve our design system • Help build our product design practice enabling us to scale, while doing our best work

Role Description Yourgi is on a mission to become Earth's most trusted pet care connector, connecting pet parents with a reliable local network of certified professionals, pet resorts, and veterinary centers. Backed by a passionate team, our mission is to make pet care simple, accessible, and joyful for all. Because pets aren't just animals—they're family. Location: REMOTE Reports to: Yourgi Vice President of Product, UX Design, and Data Pay: $125k to $155k base + Bonus Core Responsibilities - Design and ship features (~60%) - Design and ship features end-to-end across web, iOS, and Android for both Yourgi and Yourgi Pro, taking them from research and discovery through wireframes, prototypes, and final UI. - Translate two-sided marketplace dynamics, pet-parent and pro needs, and business requirements into intuitive, accessible (WCAG), scalable experiences. - Conduct and synthesize user research (interviews, usability testing, surveys) to ground design decisions in evidence. - Partner with product managers and engineers to shape product direction, and communicate design rationale clearly to leadership and cross-functional partners. - Lead the design team (~20%) - Manage one full-time designer and two contractors who function as full team members: 1:1s, growth conversations, design feedback, weekly reviews, and unblocking them on hard design problems. - Own design prioritization and allocation across the team, deciding who works on what each week and where the quality bar sits. - Run design crits and team rituals (weekly reviews, portfolio shares, working sessions). - Partner with the VP on hiring as the team grows: panel interviewing, portfolio reads, and eventually owning the loop. - Own and drive the transition to an AI-first design team (~20%) - Own and help drive Yourgi's transition to an AI-first design team alongside our cross-platform partners on web, iOS, and Android. - Establish how Yourgi designs with AI in practice: code as the source of truth, Storybook (and its mobile equivalents) as the durable component catalog, and Figma as the downstream collaboration surface. - Use AI tools (Claude, Figma AI, Cursor, v0, and similar) as part of how you ship: drafting new components as code, accelerating exploration, and holding the quality bar. - Set the standards and patterns the rest of the design team adopts as we scale. Qualifications - 6+ years of professional experience in product design, UX, and UI, ideally within marketplaces, SaaS, consumer tech, or service-based platforms. - Direct experience managing or leading designers, even one or two reports, with confidence running 1:1s, giving feedback, and having growth conversations. - Track record designing for two-sided marketplaces, including supply and demand dynamics, discovery, and booking or transaction flows. - Experience designing for small business users, with a strong understanding of conversion, onboarding, and growth-focused experiences. - A bias for action. You move quickly, iterate rapidly, and look for the smallest design change that will produce the biggest impact, with comfort in rapid prototyping and rapid experimentation. - A strong portfolio demonstrating UX thinking, interaction design, visual craft, and problem-solving across complex flows. - Proven ability to lead design work from concept to launch in cross-functional, agile teams. - Deep understanding of UX principles, information architecture, and accessibility standards (WCAG). - Comfort using AI tools (Claude, Figma AI, Cursor, v0, and similar) as part of your daily design practice. - Fluency in design and collaboration tools: Figma, FigJam, Loom, User Interviews, Marvin, Lookback, Confluence. - Experience conducting or synthesizing user research and usability testing. - Strong communication skills and comfort presenting work to cross-functional partners and leadership. - High attention to detail with strong visual and interaction design instincts. Requirements - Experience in booking or two-sided marketplace platforms, especially those serving small businesses or independent providers. - Experience optimizing conversion funnels, onboarding, and retention for small business users. - A prior player-coach or team-lead role you can talk through, with examples of what worked and what you'd do differently. Benefits - Health, vision, dental, long & short-term disability, and Life insurance - A Startup mentality company with stable funding - 401k match - Pet Care discounts - Flexible Time Off - Parental Leaves - Opportunity to grow your career with a network of like-minded professionals

Role Description Love planning and working with people? Join our team as a Virtual Travel Experience Designer and help clients create personalized travel experiences—all from a remote setting. - Consult with clients to understand travel needs and preferences - Design customized itineraries using online tools and resources - Research destinations, accommodations, and travel options - Manage bookings, updates, and client communication - Provide professional, timely customer support Qualifications - Strong communication and organizational skills - Basic computer skills (email, internet, online systems) - Comfortable working independently in a remote environment - Detail-oriented with a customer-first mindset - Reliable internet and a dedicated workspace Benefits - Fully remote opportunity - Flexible schedule options - Travel-related perks and discounts - Supportive, collaborative team environment