Role Description Are you a highly organized and detail-oriented individual with a passion for law and languages? Are you looking for a rewarding and challenging career in the legal field? Innotech.inen is seeking a talented and driven Bilingual Legal Case Manager to join our team! As our Bilingual Legal Case Manager, you will play a crucial role in ensuring the smooth and efficient handling of legal cases. You will provide support to our legal team, manage case files, and communicate with clients and other parties involved in the legal process. - Manage and organize legal case files, ensuring all documents are accurate, complete, and up-to-date. - Communicate with clients in their preferred language to gather necessary information, answer questions, and provide updates on their case. - Conduct thorough research and analysis on legal cases, laws, and regulations. - Prepare legal documents, such as contracts, agreements, and correspondence, in both English and the second language. - Schedule and coordinate meetings, depositions, and court hearings. - Collaborate with lawyers, paralegals, and legal assistants to ensure deadlines are met and cases are handled efficiently. - Stay up-to-date on changes in laws and regulations that may impact our clients and their cases. - Provide administrative support as needed, including answering phone calls, sorting mail, and maintaining office supplies. Qualifications - Bachelor's degree in legal studies or related field. - Fluency in English and a second language (Spanish, French, Mandarin, or Arabic). - At least 2 years of experience working in a legal setting or in a customer-facing role. - Excellent communication and language skills, both written and verbal. - Strong attention to detail and accuracy. - Ability to multitask, prioritize, and work under tight deadlines. - Proficient with Microsoft Office and legal case management software. - Positive attitude and ability to work effectively in a team environment. Benefits - Competitive salary and benefits package. - Opportunities for career growth and professional development. - Collaborative and supportive work environment. - Cutting-edge technology and tools to support your work. - A diverse and inclusive workplace where your contributions and ideas are valued.

Role Description We are excited to invite a dedicated and versatile Member Coordinator to join our dynamic team. As a key player in our member coordination department, this role is critical to ensuring the success and efficiency of our organization. You will be responsible for managing a wide range of member-focused activities that contribute directly to the quality of services we provide. This is an excellent opportunity for a highly organized individual with a passion for customer service, healthcare, and operational excellence. - Member Assessments: Conducting comprehensive evaluations of our members' needs, preferences, and eligibility. - Referral Processes: Managing and optimizing our systems for directing members to appropriate services, healthcare providers, or specialists. - Lead Care Management: Taking the lead in coordinating care for high-priority or complex cases. - Quality Assurance: Implementing and maintaining quality control measures across all department activities. - Data Entry: Accurately inputting and updating member data in the organization's databases and management systems. - Call Center Supervision: Overseeing the operations of the call center, including inbound calls and monitoring call quality. - Patient Verification: Verifying the identity and eligibility of patients or members. - Resource Development: Creating, updating, and maintaining resources that support the team’s daily activities. - Mailing Distribution: Overseeing the distribution of physical materials such as flyers and brochures to members. - Additional Responsibilities: Taking on any additional duties as needed, which may include administrative support or system updates. Qualifications - Strong organizational skills with a keen eye for detail - Proven reliability and self-motivation to manage multiple tasks efficiently - Adaptability to occasional changes in the workplace environment - Proactive attitude and strong work ethic with a desire to contribute to team success - Comfort with speaking on the phone for extended periods and handling sensitive information - At least 2+ years in an office/administrative environment, ideally in a healthcare or member services setting Requirements - Excellent communication skills, both written and verbal - Ability to multitask and prioritize effectively in a fast-paced environment - Detail-oriented with a focus on accuracy and high-quality service delivery - Team player with a positive attitude and collaborative approach Benefits - 401(k) - Dental insurance - Health insurance - Paid time off - Vision insurance

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Enjoy schedule flexibility once certified

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Provide customer service support for clients via phone, email and chat