• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Enjoy schedule flexibility once certified

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Provide customer service support for clients via phone, email and chat

Role Description We're currently adding new members to our expanding remote team and are looking for service-oriented individuals to join us as Customer Experience Holiday Advisors. In this role, you'll help clients prepare for memorable vacations by assisting with trip coordination, answering questions, and helping ensure travel plans stay organized from beginning to end. This opportunity is ideal for individuals who enjoy assisting others, staying detail-focused, and working independently in a flexible virtual environment. Whether you're transitioning from a customer service background or exploring a new career path, training and ongoing guidance are provided to support your success. Responsibilities - Work directly with clients to review vacation preferences, travel dates, and planning needs - Assist with coordinating travel arrangements including hotels, cruises, transportation, excursions, and resort stays - Compare available travel options through approved supplier and reservation platforms - Keep clients updated on booking progress, confirmations, and scheduling details - Provide professional support through email, phone, and digital communication channels - Help manage itinerary changes, special requests, and follow-up coordination - Maintain accurate client information and organized planning records - Participate in remote onboarding sessions, team trainings, and skill development workshops Benefits - Remote work flexibility with adjustable scheduling options - Step-by-step onboarding and training support - Ongoing mentorship and learning opportunities - Access to travel planning systems and supplier resources - Eligibility for travel-related incentives and discount programs - Supportive team culture with advancement opportunities Qualifications - Strong communication and interpersonal skills - Ability to stay organized while handling multiple tasks - Comfortable working independently in a remote setting - Familiarity with online systems, email, and digital communication tools - Self-motivated with a positive and professional attitude - Experience in hospitality, client support, scheduling, retail, or administration is helpful but not required Requirements - Must be at least 18 years old - Must be authorized to work within the US, UK, Mexico, Australia, Spain, or other qualifying regions

Role Description Our team is currently seeking enthusiastic and organized individuals to join our growing remote workforce as Customer Care Trip Planners. In this role, you'll support clients throughout the travel coordination process by helping manage reservations, organizing vacation details, and providing responsive assistance to create a smooth and enjoyable planning experience. This position is well suited for individuals who enjoy working with people, multitasking in a fast-paced environment, and building valuable customer support skills while working remotely. Full training and continued support are available for all new team members. Key Responsibilities - Assist clients with coordinating personalized travel arrangements based on preferences and travel goals - Help organize bookings for accommodations, transportation, tours, cruises, and activities - Research travel options and availability through approved booking platforms and supplier systems - Provide clear communication regarding confirmations, updates, and upcoming travel details - Respond to client inquiries through email, phone, and online messaging systems - Support itinerary modifications, scheduling changes, and follow-up requests as needed - Maintain accurate records and documentation within internal systems - Participate in virtual onboarding, training sessions, and ongoing development opportunities Qualifications - Strong communication and customer service abilities - Organized with good time-management skills - Comfortable handling multiple responsibilities independently - Basic computer knowledge and familiarity with online platforms - Positive, adaptable, and eager to learn - Previous experience in hospitality, customer support, retail, scheduling, or administrative work is beneficial but not required Requirements - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions Benefits - Fully remote work environment - Flexible scheduling options designed around independent workflow - Comprehensive onboarding and guided training resources - Ongoing mentorship and professional growth opportunities - Access to travel-related systems, supplier partnerships, and planning tools - Eligibility for travel incentives, discounts, and recognition programs - Advancement opportunities within a growing remote team