For 85 years, we have pushed the boundaries of science with a clear purpose – to help our customers achieve theirs.
VP, Client Engagement
Location
Florida + 3 moreAll locations: Florida | New Jersey | North Carolina | Massachusetts
Posted
27 days ago
Salary
$200K - $250K / year
Seniority
Lead
Job Description
VP, Client Engagement
PerkinElmer
• Develop and execute multi-year strategic account plans aligned with client business objectives and industry trends. • Conduct quarterly SWOT analyses and competitive benchmarking to refine account strategies. • Establish and maintain executive sponsorship alignment between client and company leadership. • Facilitate executive steering committees and governance forums to ensure alignment and transparency. • Implement structured feedback loops to continuously improve service delivery. • Lead crisis management and issue resolution with a focus on preserving long-term relationships. • Set and achieve annual revenue targets for each account, with clear KPIs for upsell and cross-sell initiatives. • Identify and pursue whitespace opportunities through proactive needs assessments and solution co-creation. • Lead strategic pursuits, including RFP responses, solution design, and executive presentations. • Chair regular account team meetings to align on goals, share insights, and coordinate execution. • Ensure knowledge transfer and best practices are documented and disseminated across teams. • Actively contribute to company-wide strategic initiatives, including service innovation and market expansion. • Lead or participate in internal task forces focused on client experience, or operational excellence. • Mentor high-potential talent and contribute to succession planning efforts.
Job Requirements
- Education: Bachelor's Degree in Life Science, Engineering, or related discipline
- Industry Expertise: 20+ years in life sciences, biotech, or technical consulting
- Client Leadership: Proven track record of managing $10M+ accounts with complex stakeholder ecosystems
- Strategic Thinking: Ability to synthesize market trends, client needs, and internal capabilities into actionable strategies
- Commercial Acumen: Deep experience in consultative selling, contract negotiation, and value-based pricing
- Operational Excellence: Familiarity with delivery models, project governance, and performance metrics in a professional services context
- Technology Proficiency: Experience with CRM/PSA platforms, data visualization tools, and collaboration platforms.
- Communication: Exceptional communication, negotiation, and executive presentation skills.
- Travel: Willingness to travel up to 50–75% as required.
- Other Required: Advanced degree (MBA, MS, or PhD) in engineering, life sciences, or business.
- Prior consulting or project delivery experience within life sciences environments.
- Established professional network within pharmaceutical, biotech, or cell and gene therapy organizations.
- Experience with value-based or solution selling methodologies.
- Active participation in industry organizations such as ISPE, PDA, or RAPS.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development
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