• Lead, coach, and develop a team of 30–45 remote associates to meet and exceed performance goals • Monitor, manage, and drive adherence to daily and monthly Service Level Agreements (SLAs) • Serve as the primary escalation point for operational and customer issues, ensuring timely resolution • Ensure compliance with company policies, procedures, and applicable regulations; administer corrective actions as needed • Partner with leadership, vendors, and client stakeholders to align on goals and service expectations • Oversee talent management processes, including hiring, onboarding, performance reviews, and terminations • Analyze performance data to identify trends, mitigate risks, and implement improvement strategies • Prepare and deliver regular reporting on team performance and key metrics to senior leadership • Collaborate with senior management on budgeting, resource planning, and operational initiatives • Leverage internal systems and reporting tools to proactively identify areas of concern and drive solutions • Support additional projects and initiatives as assigned

Customer Service Representatives- Remote Atlanta, GA Employees can work remotely Full-time Company Description As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. Job Description Please complete SHL testing sent to you upon application to advance to next round. in this role, you will handle maintenance, collection and liquidation activities for an assigned portfolio of accounts. This will include handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers. Our hours of operation are Monday-Friday, 7AM-7PM CST (no weekends) Some of the high-level tasks of the job include: - Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process. - Advise the customer of their account open and closed accounts. - We give customer information regarding the status of their titles including but not limited to; state to state transfers, title protection. - We assist customer with information on all optional products. - Assist customer with extensions and deferral in times that may not be able to pay. - Taking payments and reviewing history/notes and clearly communicating account statuses to customers. - Maintain accurate records of customer interactions, including any issues that arise and their resolution. - Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account. - Must be comfortable with manual calculations - Must be comfortable handling multiple systems at one time To help you achieve success, you will work with leading technologies and systems and have a dedicated team of leaders and peers to support you. You will also receive: - Hourly rate of $16/hour - Medical, dental and vision benefits - Paid training & generous PTO (be sure to ask about our new Global Flexible Vacation Policy!) - Additional pay incentives as well as monthly rewards & recognition programs - Advancement opportunities – 80% of our frontline leaders have been promoted from within - Employee Discounts - EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Qualifications - Excellent verbal and written communication skills and are a strong multitasker - Strong attention to detail - Drive to solve problems and meet goals - Familiarity with Microsoft Office tools - Experience in customer service - High school diploma or equivalent We will provide equipment, but to work from home, you must have: - Excellent Internet connectivity: - Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! - Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems. - Productive, quiet and distraction-free, secure place to work. - A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications. Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Crisp County, Georgia and surrounding communities. If you live in or near Cordele or anywhere in Crisp County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Crisp County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory includes a mix of suburban neighborhoods and rural stretches, offering variety in your daily route and a balance of quick stops and scenic drives. Qualifications - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. Earnings & Volume - Flat-Rate Pay: This is a 1099 position where you are paid a set fee for every inspection completed. - Earning Potential: While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Volume: Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - This Territory: Crisp County averages approximately 5 inspections per month.

Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Potter County, Pennsylvania and surrounding communities. If you live in or near Coudersport or anywhere in Potter County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Potter County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory covers a spacious rural county with longer drives between stops. A fuel-efficient vehicle and comfort with country roads are especially valuable. Qualifications - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - This is a 1099 position where you are paid a set fee for every inspection completed. - While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - Potter County averages approximately 5 inspections per month. Company Description FAR Inspections is a leading provider of property data for mortgage lenders nationwide. Based in Reno, NV, we have a 12-year track record of excellence and stability in the mortgage field services industry. We partner with highly motivated independent contractors who prioritize accuracy, reliability, and professional autonomy.