• Ensuring that credit reporting data is received in a timely manner and can be loaded appropriately. • Responsible for data quality, customer satisfaction, and process improvement initiatives. • Monitor and manage all incoming data to ensure data integrity and quality controls are met. • Work with customers to resolve data quality issues. • Ensure data suppliers are adhering to reporting and data quality standards. • Provide online and in person training for customer onboarding. • Generate and provide cumulative reports. • Manage and address incoming correspondence. • Identify operational redundancies, and gaps within required standard operational procedure guidelines. • Assist internal teams with various interdepartmental projects. • Ensure compliance with all applicable provincial and federal laws and TransUnion regulations. • Analyze output data, provide quality assurance and production feedback to team members.

• Collaborate with stakeholders to understand business requirements and design comprehensive business intelligence solutions • Develop data modes, data integration processes, and data visualization strategies • Analyze large and complex datasets to extract meaningful insights • Identify trends, patterns, and outliers to support data-driven decision-making processes • Design and implement data integration processes from various sources (databases, APIs, flat files, etc.) to create a unified view of the agency’s data • Develop interactive and visually appealing dashboards and reports using MicroStrategy BI to convey insights and Key Performance Indicators (KPIs) to stakeholders • Establish and enforce data governance policies, ensuring data accuracy, consistency, and security • Collaborate with data owners to maintain high data quality standards • Collaborate and communicate with business stakeholders to understand their needs and challenges • Monitor and optimize the performance of BI solutions • Maintain up-to-date documentation for all BI solutions and processes • Track status for all program deliverables, ensuring ownership and accountability for each • Develop accurate weekly and monthly status reports including team activities, risks, issues, progress toward milestones, and decisions.

• Lead the design, development, and maintenance of enterprise-level Power BI dashboards and reporting solutions for operational performance. • Serve as a subject-matter expert for Verint OM reporting, operational metrics, and data interpretation. • Partner with operational leaders to define reporting requirements, success metrics, and standardized definitions. • Design and maintain scalable data models and optimized Power BI datasets. • Drive report automation and optimization, reducing manual effort and improving refresh performance and reliability. • Develop and optimize SQL queries and data workflows supporting reporting solutions. • Perform advanced data analysis to identify trends, risks, root causes, and process improvement opportunities. • Translate analytical findings into clear insights and recommendations for leadership. • Establish and maintain reporting standards, documentation, and data governance practices. • Mentor junior analysts and provide guidance on reporting best practices and tooling. • Manage and prioritize complex reporting requests while balancing short-term needs and long-term strategy.

• Map end-to-end billing and settlement workflows and lead the integration of global operational, accounting, and inventory management systems to harmonize data models across the business unit. • Design and implement global frameworks for real-time inventory tracking and asset valuation to provide granular Profit and Loss transparency across various geographic regions and business channels. • Perform structured diagnostic reviews of regional invoicing systems to ensure robust revenue recognition, establish approval frameworks, and optimize the timeline from asset receipt to cash collection.