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Conga

Conga delivers the most scalable revenue lifecycle management solution to help companies crush operational complexity.

Director, Renewal Management

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

16 days ago

Salary

0

Seniority

Lead

6.8 yrs expEnglish

Job Description

Director, Renewal Management

Conga

• The Director of Renewals leads the global renewals organization responsible for driving customer retention, recurring revenue growth, and a seamless renewal experience for customers across all segments. • This role owns the end-to-end renewal lifecycle, leads a globally distributed team, and partners cross-functionally to ensure operational excellence, forecast accuracy, and customer value realization. • Define and execute a global renewals strategy aligned to company retention, revenue, and customer experience goals for the customer base below $100,000 ACV. • Build scalable renewal processes that improve efficiency, predictability, and renewal velocity while reducing churn risk. • Lead quarterly planning, renewal calendar execution, and long-term strategic initiatives. • Drive price increases, multi-year strategies, expansion identification, and churn mitigation. • Ensure adherence to pricing, contract, and approval policies. • Champion a customer-first renewal experience.  • Deliver accurate renewal forecasts and executive-level reporting.

Job Requirements

  • 7–9 years of relevant SaaS experience in Renewals, Customer Success, Revenue Operations, or Account Management.
  • 2–4 years of people leadership experience, with a strong preference for managing fully offshore or globally distributed teams.
  • Proven experience leading high-volume, transactional renewal operations in a SaaS or subscription-based business.
  • Strong operational excellence and process design skills.
  • Ability to manage and forecast large renewal portfolios with high accuracy.
  • Experience with auto-renewal programs and contract-driven renewal models.
  • Excellent cross-functional communication skills.
  • Strong analytical and systems mindset.
  • Comfort working in a fast-moving, metrics-driven environment.
  • Experience driving technology-enabled improvements (automation, AI-assisted workflows, CRM hygiene, queue management tools).

Benefits

  • Health insurance
  • Remote work options

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ELOVATE logo

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