• Provide leadership, oversight and supervision for a multidisciplinary team delivering NC Medicaid Tailored Care Management (TCM) services to justice-involved members with behavioral health (BH), intellectual/developmental disabilities (I/DD), and/or substance use (SU) needs. • Ensure the delivery of whole-person, integrated care management in alignment with NC Medicaid Tailored Plan requirements, including comprehensive assessment, person-centered care planning, care coordination, transition of care, and health promotion. • Train Coordinators and Health Specialists on systems and processes needed to assist with successful Community re-entry. • Build from the resources of the community to assist in linking to services that meet the needs of the members and families within their homes and communities. • Oversee and support staff who coordinate and manage care for members who are participants of the Transitions to Community Living program. • Lead and support audit readiness and response activities, including NC Medicaid, NCQA, and EQR reviews, ensuring full compliance with Tailored Care Management documentation, service delivery, and performance standards. • Ensure all care management activities are delivered in a manner that is person-centered, trauma-informed, culturally competent, and compliant with NC Medicaid Tailored Plan requirements, with a focus on improving health outcomes, advancing health equity, and supporting successful community reentry.

• Build and maintain strong relationships with existing and prospective customers within district • Develop and execute sales strategies to achieve revenue and profitability targets of district • Identify new business opportunities and expand market share within assigned district • Lead and manage districts FSE team to deliver exceptional on-site customer support • Coordinate district’s service schedules as needed, ensuring timely delivery of on-site services and solutions • Support the use of RMC product technology including corrosion and scale inhibitors • Develop and implement objectives in conformance with overall division goals for profitable sales growth, customer service, and personnel development • P&L responsibility for the district including sales forecast and budget, analysis of market potential, and industry opportunities • Manage team core competencies including technical knowledge, business management, and sales methods toward specific territory sales targets • Develop personnel, evaluate team performance, and make recommendations designed to attract, motivate, and retain qualified individuals • Keep abreast of the latest technology, product development, marketing and sales through reading, attendance at seminars and conferences, etc. • Embrace and model RMC values and culture • Other duties as required

• Develop and execute strategic plans focused on brand building, customer acquisition, and market growth across New Zealand • Lead and manage multi-channel marketing initiatives including TV, radio, sponsorships, print, out-of-home advertising, PR, digital marketing, affiliates, and CRM activities • Adapt global brand strategies, campaigns, and messaging to align with the New Zealand market and local audience preferences • Oversee performance-based marketing channels in collaboration with internal teams and external agencies • Build and maintain strong relationships with local media agencies, creative partners, production agencies, and media owners • Manage agency selection processes, commercial negotiations, and external partnerships • Take ownership of annual marketing plans, budgets, targets, and overall market performance • Develop local brand assets, creative campaigns, and communication strategies to strengthen market presence and customer engagement • Analyse campaign performance, ROI, CPA, and acquisition metrics to optimise future marketing initiatives • Ensure all marketing activities and communication channels comply with local gambling regulations and industry standards • Act as the voice of the customer by identifying market opportunities, improving acquisition and retention strategies, and driving commercial performance across all channels.

• Scope definition and control (complex deals): Lead drafting and negotiation of SOWs/change orders for complex and strategic engagements; define objectives, deliverables, assumptions, exclusions, timelines, and acceptance criteria to prevent misunderstandings and scope creep. • Performance and milestone governance: Define measurable success criteria (KPIs, acceptance criteria, milestones) and establish operating rhythms to track progress; surface portfolio trends/risks and drive timely issue resolution with delivery and business stakeholders. • Compliance and risk management: Set and apply contracting guardrails aligned to company standards and policies; identify legal/procurement/financial risks, frame tradeoffs, and escalate with recommended paths forward to enable informed decisions. • Change management: Own the governance model for scope, timeline, and deliverable changes; drive cross-functional alignment, document approvals, and maintain a clear audit trail across the engagement lifecycle. • Contracting strategy and enablement: Develop, standardize, and maintain templates, clause guidance, and negotiation playbooks; partner with stakeholders to improve cycle time, consistency, and risk posture across Professional Services deals. • Stakeholder communication and decision support: Synthesize complex issues into clear options, tradeoffs, and recommendations for senior stakeholders; proactively remove roadblocks, align decision-makers, and drive timely closure.