Our patented AI software is purpose-built for finance to deliver autonomous AP and expense audit for modern teams.
Escalation Manager
Location
United States
Posted
29 days ago
Salary
0
Seniority
Lead
Job Description
Escalation Manager
AppZen
• Driving resolution of AppZen’s most complex and high-impact customer escalations. • Partnering with CSMs and ISMs to unblock go-lives, stabilize at-risk accounts, and protect customer confidence. • Coordinating across Support, Engineering, Product, and the AppZen Executive Team to deliver timely, durable outcomes. • Monitoring escalated accounts for recurring issues and systemic risks, and driving preventive actions.
Job Requirements
- U.S. citizenship (required) to support certain customer environments.
- 10+ years in SaaS across escalation management, support leadership, incident management, or customer success escalations.
- Strong executive presence and customer communication—able to drive clarity under pressure with internal leaders and customer stakeholders.
- Proven ability to lead cross-functional teams through ambiguity and deliver outcomes with accountability.
- Experience with support/engineering workflow tools such as Zendesk and Jira (or equivalent).
Benefits
- We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.
- Health insurance
- Flexible work arrangements.
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
Health Informatics Manager – Training
Trinity HealthTrinity Health is a multi-institutional healthcare network that serves over 30 million people with compassionate healing services. The health system was formed through the 2013 mer
• Applies management and health informatics principles for the coordination of all health informatics activities for a team. • Collaborates with Health Informatics, Clinical and Operational leadership to guide and coordinate the standardization and adoption of evidenced-based processes and content across the care continuum. • Communicates findings and provides recommendations to Health Informatics leadership ensuring effective delivery for health care transformation. • Identifies, defines & solves complex problems that impact the management & direction of the business. • Responsible for measuring and reporting KPIs/metrics and value delivery.
Senior Manager, Demand & Supply Planning
MeyerOur "why" — to nourish human connection by inspiring joy for every chef — one cooking innovation at a time.
• Lead the integrated planning function for Hestan Culinary • Own the end-to-end demand forecasting process across all channels • Develop and maintain short- and long-term forecasts using historical data, trends, and market insights • Lead a continuous improvement program for forecast accuracy • Own supply planning to ensure product availability while optimizing inventory levels • Manage inventory health, including excess, obsolescence, and stockout risk • Lead the monthly S&OP/IBP process, ensuring alignment between demand, supply, and financial plans • Partner with Marketing and Sales to incorporate promotions and product launches into forecasts • Own and optimize planning tools (ERP, demand planning, supply planning, BI platforms)
Senior Manager, Demand Planning
MeyerOur "why" — to nourish human connection by inspiring joy for every chef — one cooking innovation at a time.
• Lead demand planning and generation efforts across the business • Build accurate forecasts, aligning cross-functional teams • Drive smarter decisions leveraging tools and data • Connect Sales, Marketing, Supply Chain, and Finance • Ensure demand signals translate into actionable plans • Lead and develop a team, introducing new capabilities and technologies
Data Surveyor
FAR InspectionsFAR Inspections is a leading provider of property data for mortgage lenders nationwide. Based in Reno, NV, we have a 12-year track record of excellence and stability in the mortgage field services industry. We partner with highly motivated independent contractors who prioritize accuracy, reliability, and professional autonomy.
Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Clark County, Missouri and surrounding communities. If you live in or near Kahoka or anywhere in Clark County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Clark County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory covers a spacious rural county with longer drives between stops. A fuel-efficient vehicle and comfort with country roads are especially valuable. Qualifications - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. Earnings & Volume - Flat-Rate Pay: This is a 1099 position where you are paid a set fee for every inspection completed. - Earning Potential: While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Volume: Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - This Territory: Clark County averages approximately 5 inspections per month.



