• Garantizar la consistencia, trazabilidad y cumplimiento de los registros operativos relacionados con los servicios, firmas electrónicas, validaciones previas a facturación y seguimiento de cuentas. • Revisar la creación, seguimiento y cierre de tickets en el sistema de gestión (SGT). • Recibir y revisar el consolidado operativo mensual. • Liberar listados de cuentas para facturación. • Autorizar el inicio del proceso de facturación a partir del cierre mensual de tickets. • Generar reporte mensual de tickets de servicio y cuentas a facturar. • Dar de alta nuevos clientes, cuentas o proyectos en el sistema SGT. • Realizar auditorías de tickets y registrar hallazgos. • Detallar las observaciones derivadas de auditorías y registrar retroalimentación técnica. • Cerrar tickets sin hallazgos cuando corresponda. • Emitir reportes mensuales de seguimiento e incidencias operativas. • Gestionar y mantener el historial de reportes y registros. • Gestionar solicitudes de firmas electrónicas mediante Adobe Sign (recepción, revisión, envío, seguimiento y almacenamiento). • Atender solicitudes de modificación de registros en sistemas de tickets. • Evaluar viabilidad y aplicar cambios solicitados por mesa de ayuda. • Realizar seguimiento y actualización de datos de proyectos (clientes directos como HCL). • Participar en juntas con cliente y elaborar presentaciones de seguimiento. • Enviar encuestas de satisfacción al cliente educacional según solicitudes del área de Educación. • Comprometerse y ser consciente de la participación para el logro de la política y objetivos de calidad. • Participar en la gestión de riesgos y oportunidades de su proceso. • Participar en las capacitaciones asignadas. • Conocer y cumplir con los procedimientos. • Completar registros en tiempo y forma. • Participar para las mejoras en los procesos. • Participar en el desarrollo de acciones correctivas e implementación. • Participar en el análisis FODA FO-CO-01, Partes interesadas FO-CO-03 y dar seguimiento a los planes estratégicos que se establezcan. • Participar en las reuniones con la dirección para revisión del SGC y asegurar que se cumpla con los compromisos y mejoras aplicables a su proceso. • Participar en la revisión y adecuación de la información documentada del SGC correspondiente a su proceso. • Conocer el alcance del SGC. • Conocer y cumplir con las responsabilidades asignadas al puesto. • Participar en auditorias. • Participar en la determinación de partes interesadas y en la medición del cumplimiento a sus requisitos. • Participar en la planificación de cambios de su proceso.

Title: EVP, Customer Strategy & Growth Location: New York, 10178, United States Department: Executive Job Description: This is a hybrid position that requires a minimum of 3 days per week in either our NY city office or Raleigh NC office. Position Summary The Executive Vice President, Customer Strategy and Growth, will sit at the intersection of marketing, data, digital, customer experience, and revenue optimization, with a singular mission: drive transformational growth across our customer base and digital platforms, and develop programs to maximize lifetime customer value while delivering world-class experiences. This leader will be responsible for redefining how AKC acquires, engages, retains, and monetizes relationships across the full lifecycle of dog ownership. The role goes well beyond traditional brand marketing. The EVP will own customer strategy end to end - from sharpening AKC’s value proposition and relevance for modern dog owners to building data-driven engagement models, modernizing digital touchpoints, and unlocking long-term customer lifetime value. Primary Job Duties Customer Strategy and Growth Leadership Define and execute a unified customer strategy spanning acquisition, engagement, retention, and monetization across digital and offline touchpoints. Reframe the AKC customer relationship from largely transactional interactions to long-term, value-based engagement. Develop programs and offerings that increase customer lifetime value while delivering meaningful, trusted experiences. Data and CRM Expertise Build and leverage robust customer databases and CRM platforms to enable personalization, segmentation, analytics, and monetization. Translate customer insights and data analytics into actionable growth initiatives that drive measurable revenue and engagement lift. Establish disciplined measurement, testing, and optimization processes to maximize business impact and unlock new revenue streams. Digital Platforms, Products, and Marketplaces Lead the upgrade, growth, and optimization of customer-facing digital engagement platforms, including websites, apps, portals, or marketplaces. Oversee the design and execution of digital experiences that deepen loyalty, improve usability, and strengthen trust. Bring experience designing, launching, and monetizing digital marketplaces or e-commerce platforms, ideally in regulated or trust-based environments. Lead the development and growth of an AKC-branded online marketplace for dogs and AKC shop, ensuring a safe, secure, and compliant environment for breeders, exhibitors, and buyers. Organizational Leadership and Cross-Functional Influence Lead and integrate marketing, registration, and customer service into a single, customer-centered operating model. Partner closely with product, technology, operations, finance, and customer-facing teams to deliver seamless, end-to-end experiences. Build and lead high-performing teams, assess existing talent, and make thoughtful decisions about structure, capabilities, and resourcing. Execution in Complex, Legacy Environments Navigate an organization with long-standing processes, custom-built systems, and tenured stakeholders. Establish credibility quickly through subject-matter expertise, clarity of thinking, and early impact. Balance respect for institutional knowledge with the ability to challenge legacy assumptions and drive change. Required Skills, Specialized Knowledge and Competency Requirements Driving Results - Acts to surpass team goals, seizing opportunities to extend the limits of what is possible - Sets continually higher goals for the team that are ambitious but achievable - Identifies and acts on new opportunities that enable performance targets to be exceeded - Seeks new challenges and is energized by exceeding targets Collaborating and Influencing - Identifies all necessary stakeholders and connects with them to gain support or agreement - Negotiates with a genuine give-and-take approach that takes all parties’ perspectives into account - Takes advantage of opportunities to build strategic relationships to achieve a specific outcome - Engages others in open dialogue and adapts own influence approach to different stakeholders in ways that address their interests or concerns - Anticipates emerging or potential conflicts among all stakeholders and takes steps to pre-empt them Acting Strategically - Creates a 2-3-year roadmap or blueprint to implement the enterprise strategy in own area - Identifies and prioritizes the most critical future factors to consider in making decisions - Makes plans to address changes or trends in the external landscape (i.e. competitors, clients, and market segments) that affect own business or area - Develops plans that consider the impact beyond own area, location, function, or market Other Relevant Information - Proven success as a senior growth, customer strategy, or marketing leader responsible for driving measurable revenue and engagement outcomes. - Deep expertise in CRM, customer databases, and monetization strategies, including segmentation, lifecycle marketing, and lifetime value optimization. - Hands-on experience launching and scaling customer-facing websites, apps, portals, or digital platforms that serve as primary engagement channels. - Demonstrated ability to translate e-commerce or digital performance insights into high-impact growth initiatives. - Experience designing, launching, and monetizing digital marketplaces or transactional platforms. - Exceptional analytical and strategic thinking skills, with the ability to synthesize data, market insights, and business objectives into clear priorities and action plans. - Track record of building, leading, and inspiring cross-functional, high-performing teams. - Comfort operating with urgency and accountability in environments facing revenue pressure and strategic inflection. - Passion for mission-driven work and a genuine interest in serving dog owners, breeders, and the broader dog community. The salary range in New York City for this position is $250,000 - $450,000/year; however, salary offered may vary depending on skill, experience, job-related knowledge and location. Travel required Yes. 50% overnight travel requirements Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Lead the global strategic clinical development initiatives for AskBio’s GDNF IPT, fostering cross-functional alignment via open and collaborative discussions • Lead, manage, and mentor a team of clinical development physicians • Contribute to budget planning and budget management related to clinical development activities aligned with the IPT goals • Provide clinical development input and maintain alignment with the CNS Drug Delivery IPT and GDNF IPT development plans • Contribute to the development and execution of the clinical strategy across GDNF and other CNS programs • Proactively work to identify clinical risks and implement risk mitigation strategies for complex gene therapy studies • Partner with cross-functional colleagues (including Clinical Operations, Medical Affairs, Pharmacovigilance, Regulatory, Commercial, Nonclinical, Drug Delivery and CMC) to design, execute and report clinical trials • Manage the creation and maintenance of critical study documents assigned to Clinical Development (e.g., Clinical Study Protocols (CSPs), Investigator’s Brochures (IB), Informed Consent Forms (ICF), Risk-Based Medical Monitoring Plan, Clinical Study Reports (CSRs), and other key regulatory documents) with high quality and consistency with CDP, TPP and AskBio SOPs • Partner with Pharmacovigilance and Safety colleagues to provide continuous evaluation of drug safety profile, including safety monitoring of clinical studies and signal detection from post-marketing surveillance.

Role Description We’re looking for a Senior Consultant to join our team. In this role, you’ll provide top-notch consulting and business development services to institutional organizations. You’ll focus on actuarial and investment solutions, helping clients manage their pension plans and investment pools. This is a fully remote opportunity where you’ll lead complex projects and build strong client relationships. How you'll make an impact: - You’ll be the go-to expert for clients, guiding them through the management of their pension plans and investment needs. - You’ll lead large, complex projects, offering advice on actuarial, benefit, and investment strategies. - Your work will include mentoring team members, expanding client relationships, and identifying new business opportunities. - You’ll also collaborate with other departments to deliver tailored solutions that enhance client satisfaction and drive portfolio growth. Qualifications - A bachelor’s degree and at least 15 years of relevant experience. - Professional accreditation such as ASA, FSA, FIA, or CFA (preferred). - Knowledge of state and federal benefits regulations. - Strong skills in client management, project management, and communication. - The ability to analyze complex issues and explain them in simple terms. - A commitment to ethical practices and a service-oriented mindset. Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave Other benefits include: - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. Company Description Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.