Job Closed
This listing is no longer active.
VP, Client Services
Location
United Kingdom
Posted
23 days ago
Salary
0
Seniority
Lead
Job Description
VP, Client Services
EVERSANA
• The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. • Responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. • Assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. • Lead the coordination and development of the integrated marketing plans internally and with external agency partners. • Act as a senior, trusted advisor to key global and regional clients, building long‑term strategic partnerships. • Own and lead a portfolio of flagship accounts, with full accountability for client satisfaction, retention, organic growth, and overall financial performance. • Drive organic growth across existing clients through upsell and cross‑sell of integrated services, while partnering with New Business teams on pitches, renewals, and strategic opportunities. • Lead cross‑functional, multi‑disciplinary teams (Strategy, Creative, Media, Digital, Data, PR, Production) to deliver best‑in‑class work on time, on budget, and to scope. • Oversee account profitability, forecasting, billing, and cost control; ensure disciplined commercial governance, margin optimization, and accurate revenue reporting. • Set and uphold high standards for client service excellence; proactively identify and mitigate risks, manage expectations, and resolve complex client issues at an executive level. • Build, mentor, and inspire senior Client Services leaders and account teams; develop succession plans, capability growth, and a strong performance culture aligned with agency values. • Lead and coordinate multinational account teams across regions and markets, ensuring consistent strategic approach, operational alignment, and governance. • Translate client business objectives into integrated communication strategies, leveraging market insights, data, and emerging trends to drive measurable impact. • Represent the agency at senior‑level client meetings, industry forums, and internal leadership forums.
Job Requirements
- Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required
- Thought leader for integrated and digital marketing and communications
- Self-sufficient and self-motivated with the ability to independently manage major clients and brands
- Demonstrated P&L targets met through existing and expansion business opportunities
- Proven leadership and mentoring skills
- Leader of cross-functional project teams across the organization
- Experience negotiating and executing agreements
- Creative thinker with analytical skills
- Ability to collaborate effectively at all levels and functions
- Applied understanding of technical development and processes
- Demonstrated problem-solving skills
- Ability to determine staffing needs within the account team and extended teams
- Bachelor’s degree required in Business, Marketing, Journalism or Communications
- Demonstrated written, presentation and verbal communication skills
- Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Related Guides
Related Categories
Related Job Pages
More Client Services Representative Jobs
Occupancy Services Inspector
FAR InspectionsFAR Inspections is a leading provider of property data for mortgage lenders nationwide. Based in Reno, NV, we have a 12-year track record of excellence and stability in the mortgage field services industry. We partner with highly motivated independent contractors who prioritize accuracy, reliability, and professional autonomy.
Role Description FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Pondera County, Montana and surrounding communities. If you live in or near Conrad or anywhere in Pondera County, this is a great opportunity to earn supplemental or full-time income on your own schedule. As a Field Inspector covering Pondera County, you will perform residential occupancy verifications. These are brief, exterior visits to confirm property status and report on general conditions. - Autonomy: You manage your own routing, schedule, and territory. - Efficiency: Standard inspections are designed for speed, typically requiring only 5–6 minutes on-site. - Consistency: Enjoy stable, month-to-month volume in your assigned county. Note: This role requires spending extended periods of time driving and making numerous stops throughout the day in your assigned territory. This territory covers a spacious rural county with longer drives between stops. A fuel-efficient vehicle and comfort with country roads are especially valuable. Qualifications - Strong time-management skills to meet deadlines without direct supervision. - Ability to pass a standard background check. Requirements - Reliable, fuel-efficient vehicle. - Smartphone (Android or iPhone) capable of running mobile reporting apps. - Computer with an internet connection and a printer. Earnings & Volume - Flat-Rate Pay: This is a 1099 position where you are paid a set fee for every inspection completed. - Earning Potential: While pay is per-inspection, efficient contractors typically earn the equivalent of $25–$35 per hour. - Volume: Rates and inspection volume vary by county. Lower volume counties typically feature higher per-inspection rates, while higher volume counties offer more consistent daily work. - This Territory: Pondera County averages approximately 5 inspections per month.
Property and Casualty Client Services Analyst
ALTUS Receivables ManagementNorth America’s #1 Commercial Collections Firm
• Initial file investigation to determine the cause and details surrounding a P&C claim and qualify it for additional recovery efforts • Retrieval of relevant documents to support recovery efforts • Capture of essential file elements from documents and internet data bases • Ability to interpret file information and determine the relevance of the information
Client Services Coordinator
Entrepreneur CooperativeConnect, Collaborate, Thrive: Dive into ECo's global network of entrepreneurs, fostering connections and collaboration.
• Answer incoming customer calls in a professional and courteous manner • Schedule service appointments and manage calendars efficiently • Take clear, accurate, and detailed customer messages • Make outbound calls for appointment confirmations and scheduling follow-ups • Communicate service timelines, expectations, and appointment details clearly to customers • Maintain organized and accurate customer records, notes, and scheduling updates • Support administrative and operational coordination tasks as needed • Manage multiple calls, schedules, and priorities while remaining responsive and organized • Represent the company with professionalism, positivity, and reliability • Deliver a friendly and customer-focused experience during every interaction • Use active listening and strong communication skills to ensure customer satisfaction
Client Services Coordinator
Entrepreneur CooperativeConnect, Collaborate, Thrive: Dive into ECo's global network of entrepreneurs, fostering connections and collaboration.
• Answer incoming customer calls in a professional and courteous manner • Schedule service appointments and manage calendars efficiently • Take clear, accurate, and detailed customer messages • Make outbound calls for appointment confirmations and scheduling follow-ups • Communicate service timelines, expectations, and appointment details clearly to customers • Maintain organized and accurate customer records, notes, and scheduling updates • Support administrative and operational coordination tasks as needed • Manage multiple calls, schedules, and priorities while remaining responsive and organized • Represent the company with professionalism, positivity, and reliability • Deliver a friendly and customer-focused experience during every interaction • Use active listening and strong communication skills to ensure customer satisfaction



