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Client Services Coordinator
Location
Colombia
Posted
28 days ago
Salary
$1.2K - $2.1K / month
Seniority
Senior
Job Description
Client Services Coordinator
Entrepreneur Cooperative
• Answer incoming customer calls in a professional and courteous manner • Schedule service appointments and manage calendars efficiently • Take clear, accurate, and detailed customer messages • Make outbound calls for appointment confirmations and scheduling follow-ups • Communicate service timelines, expectations, and appointment details clearly to customers • Maintain organized and accurate customer records, notes, and scheduling updates • Support administrative and operational coordination tasks as needed • Manage multiple calls, schedules, and priorities while remaining responsive and organized • Represent the company with professionalism, positivity, and reliability • Deliver a friendly and customer-focused experience during every interaction • Use active listening and strong communication skills to ensure customer satisfaction
Job Requirements
- Excellent spoken and conversational English skills (required)
- Clear speaking voice with strong listening and comprehension abilities
- Ability to communicate naturally and confidently with U.S.-based customers by phone
- Strong organizational and multitasking skills
- Friendly, dependable, and professional demeanor
- Ability to work independently in a remote environment
- Reliable high-speed internet connection and quiet workspace
- Comfortable learning and using new software systems
- Detail-oriented, punctual, and highly consistent
Benefits
- Long-term remote opportunity
- Supportive, structured, and professional work environment
- Clear systems, training, and expectations provided
- Opportunities for advancement and expanded responsibilities
- Work with a company that values reliability, communication, and customer care
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