Role Description Aisle & Abroad is seeking a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences. This role focuses on creating a smooth and positive experience for clients by assisting with organization, communication, and planning support. It is ideal for individuals who enjoy working with people, staying organized, and contributing to meaningful and well-executed experiences. - Communicate with clients via email and online platforms - Support scheduling, appointments, and coordination of client timelines - Assist with organizing event and experience details - Maintain accurate and organized client records - Provide general support to ensure a seamless client experience - Collaborate with team members to support daily operations Qualifications - Strong communication and organizational skills - Detail-oriented with the ability to manage multiple tasks - Professional and client-focused mindset - Comfortable working independently in a remote environment - Basic proficiency with online tools and communication platforms Requirements - Fully remote position - Flexible work structure - Supportive and collaborative team environment - Training and resources provided Benefits - $45,000 - $65,000 a year Company Description Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. We support clients with weddings, events, honeymoons, and milestone experiences through thoughtful planning and personalized service. This role is ideal for individuals interested in client services, events, and flexible remote work environments. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Operate a world-class AI-powered customer listening infrastructure. • Own the unified customer intelligence platform. • Own and manage Samsara's Qualtrics platform end to end. • Derive and activate AI-powered insights. • Build and scale the closed-loop excellence program. • Drive systemic customer experience improvements. • Implement and manage AI tooling for CX intelligence. • Build the Synthetic CSAT and real-time sentiment layer. • Operationalize a customer-centric culture at Samsara. • Be a CX and AI thought leader. • Hire, develop, and lead a high-performing, inclusive team.

• Lead warehouse operations, logistics planning, and inventory management across all fulfillment centers • Develop supply chain strategies and implement tools and systems that improve forecasting, inventory turnover, service levels, and cost efficiency • Align logistics planning with product launch schedules and sales cycles to ensure timely product availability and fulfillment • Oversee route-to-market strategy and warehouse footprint optimization initiatives • Serve as the primary relationship manager for third-party logistics and warehouse vendors • Conduct regular business reviews and maintain an active on-site presence to evaluate performance and operational alignment • Lead all contractual negotiations with external partners, ensuring that service level agreements (SLAs), quality standards, and cost targets are met or exceeded • Monitor vendor KPIs and drive accountability for continuous improvement in financial and operational performance • Provide strategic oversight of the Customer Support Team (CST), ensuring exceptional service across all customer touchpoints • Prioritize and manage inbound support requests, focusing on resolving issues related to logistics • Champion the implementation of AI tools to enhance support capabilities, improve efficiency, and reduce response times • Monitor service metrics and drive continuous improvement based on customer feedback and data analysis • Guide and support the development and deployment of AI agents for customer support automation • Evaluate and iterate on AI use cases that streamline service delivery and reduce repetitive tasks • Provide direction and support to customer experience and logistics teams, setting clear goals and expectations • Foster a collaborative, customer-focused culture centered on accountability and performance • Serve as a key liaison between internal stakeholders and operational teams to ensure alignment across business units • Develop and manage budgets for logistics operations and customer support services • Partner with Finance to track spending, forecasts, and ROI for strategic initiatives • Establish performance targets and KPIs to measure cost-effectiveness and service quality

• Oversee the day-to-day operations of the customer support team • Manage support channels including phone and email • Ensure an exceptional customer experience • Handle customer phone calls and provide timely, effective solutions for inquiries and issues • Monitor customer service metrics to maintain high customer satisfaction and response times • Track and report on key customer support metrics such as response times, resolution times, and customer satisfaction rates