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Software Engineer – Forecasting & Scheduling
Location
Mexico
Posted
25 days ago
Salary
$135K - $280K / year
Seniority
Senior
Job Description
Software Engineer – Forecasting & Scheduling
Assembled Products Corporation
• Predicting contact volume: Developing forecasting interfaces, data pipelines, and inference servers to predict support contact volume and determine the optimal number of support agents required for specific days and times. • Scheduling 1000s of support agents: Designing and implementing interfaces to collect and store team preferences and customer business constraints (e.g., labor laws), enabling the creation of optimal schedules for teams of thousands of support agents based on these forecasts and constraints. • MLOps: Enhancing machine learning efficiency and operations to support rapid model deployment and iteration.
Job Requirements
- Familiarity with ML packages and software: Experience using Python libraries like pandas, SciPy, and seaborn for statistical or predictive work.
- Background in ML or algorithmic teams: Previous experience working on a machine learning or algorithmic team.
- Passion for performance: A strong commitment to advancing both statistical and runtime performance, ensuring reliable and efficient forecasting and scheduling.
Benefits
- Stock options
- Full range of medical benefits
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