Role Description Ford Pro is a new global business within Ford committed to commercial customer productivity. The Ford Pro Fleet Success Team will provide sales and service support for commercial fleet customers contracting for our commercial services. - Coordinate & Support Dealership / Customer Title & Registration requests. - Support customer onboarding on assigned product services, including assistance with initial product setup and training on how to use the product. - Provide monthly updates on new features or functionality of the product you are assigned and identify opportunities to educate customers on other products the Ford Pro Team offers. - Assist customers with maximizing the value that they receive from the products and services being delivered. - Monitor usage, offer and provide training on functionality not being utilized by the fleet customer. - Provide the management team with insights into how customers use your assigned product. - Escalate customer concerns and maintain customer open issues tracking and drive to resolution. - Support sales in any sales efforts needed to sell assigned product/service. - Support developing sales & marketing material for your assigned product/service. - Process title and registration transactions, vehicle moves & ensure clients are billed correctly. Qualifications - HS diploma required. - 3+ years prior experience working for a Fleet Management Company preferred. - 3+ years' experience in title and registration work in the US required. - 3+ years experience in sales or service contact experience with Dealers and/or Commercial Fleet customers is beneficial, but not required. - Highly motivated, self-starter with ability to think creatively and operate in a dynamic white space environment. - Strong interpersonal skills for building relationships with clients and effectively communicating with other members of the sales team. - Comfortable working without assigned swim lanes in a fast-paced, highly collaborative environment. - Ability to identify business needs and effectively communicate needs to a product development team. - Courageous and persuasive in pursuit of doing what's right for the customer and the business. - Adept user of Microsoft Office, especially Microsoft Excel. - Familiarity with Project Management Software preferred. - Familiarity with Salesforce and Microsoft Dynamics CRM is beneficial, but not required. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Lead and coach RFSMs to meet performance and quality targets • Conduct regular 1:1s, team syncs, and feedback sessions to support professional growth • Act as a primary escalation point for subcontractor and field issues • Ensure consistent execution of processes, workflows, and service standards • Lead onboarding and training efforts for new team members • Collaborate with internal teams to resolve service delays, escalations, or process gaps • Analyze service data to identify trends and recommend improvements • Ensure accurate tracking of service quality and subcontractor performance

Associate Operations Representative Location: Halifax Canada Job Description: Job Description What is the opportunity? The Associate Operations Representative is responsible for processing routine data try and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production. What you will do? - Follows standard processes as outlined in Folio guidelines policy, process and procedures referring items outside established standards to the Manager. - Processes work volumes and provide consistent service within established benchmarks contributing to the achievement of business SLA/KPI. - Examines all documents for completeness and takes full responsibility for quality and accuracy of day to day responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience. - Understands, accepts, and supports change as it relates to their role and the commitment to client fulfillment. - Exercises due diligence in following operational risk policies, procedures standards and guidelines. - Ensures all authorities for the role are reviewed, understood, and adhered to. - Takes personal accountability for high achievement; actively participates in weekly coaching routines and learning opportunities to improve their individual and team contribution. - Supports a client first mindset through communication and demonstrated positive behaviours What do you need to succeed? Must-have - Client Focus - Efficient and accurate data entry abilities. - Available to work from Monday through Friday (maximum of 37h5 hours) - Ability to lift up to 50lbs Nice-to-have - Ability to work in high volume & strict timeframe deadlines - Knowledgeable of products supported by the team (Commercial Deposit Processing, Cash processing) What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. - Ability to make a difference and lasting impact - Work in a dynamic, collaborative, progressive, and high-performing team - Opportunities to take on progressively greater roles - A world-class training program in financial services - Flexible work/life balance options - Opportunities to do challenging work Job Skills Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management Additional Job Details Address: HALIFAX CASH SERVICES CENTRE, 120 TROOP AVE:HALIFAX City: Halifax Country: Canada Work hours/week: 22.5 Employment Type: Part time Platform: TECHNOLOGY AND OPERATIONS Job Type: Regular

• Manage the Security Solutions Salesforce Certinia Cases queue by overseeing the intake and workflow of service requests submitted through Salesforce's case management system. Monitor cases as they are initially assigned to the queue that matches the service offering, and re-assign ownership to individual service agents to work the case. • Create and maintain list views to manage the total workload and queue of cases, ensuring efficient tracking of workload and turnaround time. • Ensure cases move efficiently through the workflow and are assigned to appropriate service agents for resolution, while monitoring which internal users receive case email notifications. • Assist with scoping activities, proposal development, and RFI/P responses under the guidance of senior consultants. • Use internal tools and processes to generate service quotes, help scope and track opportunities, and process and close opportunities. • Promptly responding to internal and external inquiries for professional services. • Understand and suggest ongoing process improvements for the presales service lifecycle. • Interface with Technical leaders, practice delivery leads, and Sales Support Specialists on a daily basis in a fast pace, engaging environment. • Document pre-sales processes, contribute content, methodologies, and documentation to help the practice grow. • Be able to manage multiple streams of work in an organized and timely manner. • Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives and Service Leaders. • Document and maintain processes and procedures for presales workflow steps. • Develop and maintain relationships with GuidePoint key Vendors and Customers. • Attend regional/national forecast calls and perform pipeline analysis to ensure forecast accuracy. • Serve as a liaison between GuidePoint Service Leaders, Contracts and Proposal Departments, and vendors (as required) to process, track and manage service opportunities. • Work with the team to analyze information and make decisions that benefit GuidePoint Security.