Title: Customer Experience Representative Location: Christchurch New Zealand - Part-time (37 hours per week shared across vacancies) - Up to 3 permanent part-time positions available (4-5 hour shifts) - Generous annual leave provisions and professional development opportunities Shift availability: 4-5 hour shifts including weekday early mornings and late nights, as well as weekend work. Kia hiwa rā, kia hiwa rā! He hiahia, he pūkenga nōu ki te mahi a te Customer Experience Representative? Nāia te pōwhiri nā Te Whare Wānanga o Waitaha kia tono mai i te tūranga nei. Āu Mahi | What You Will Do As a Customer Experience Representative, you will be the welcoming face of the UC RecCentre, delivering exceptional service to students, staff, and the wider community. This is a hands-on, people-focused role within a thriving student environment, where our primary focus is supporting the health and wellbeing of our students through positive, engaging experiences. You will: - Provide a professional and friendly front-of-house experience, acting as the first point of contact for all visitors - Manage reception operations including check-ins, ID verification, bookings, and enquiries (in person, phone, and email) - Support facility operations by issuing equipment, managing locker hire, and maintaining safe and tidy spaces (including gym floor upkeep) - Process memberships, retail sales, and payments accurately, while providing clear information on services and options - Maintain and update membership and booking systems, ensuring records are accurate and up to date - Provide general administrative support including data entry, filing, stock management, and coordination of basic office needs - Contribute to a positive, safe, and inclusive environment aligned with UC's values and commitment to wellbeing Mōu | Who You Are You are energetic, approachable, and thrive in a customer-facing environment. You enjoy being part of a team, take pride in maintaining high standards, and are confident managing a variety of tasks in a busy setting. You will bring: - 1-2 years' experience in a reception, customer service, or administrative role (sport/recreation environment advantageous) - A strong customer focus with excellent communication and interpersonal skills - Proven ability to multitask and prioritise in a fast-paced environment - Sound problem-solving skills and a high level of attention to detail - Confidence using computer systems, databases, and standard office tools - A proactive attitude and willingness to support both front-of-house and operational tasks (including light cleaning and facility upkeep) - An understanding of, or willingness to engage with, Te Ao Māori, tikanga, and te reo Māori - Alignment with UC's values of manaakitanga, whanaungatanga, and tiakitanga Mahi Ngātahi | Who You Will Work With You will work as part of the UC Sport and Recreation team, collaborating closely with colleagues to deliver a high-quality experience for all RecCentre users. You will engage daily with students, staff, members, and visitors, contributing to a vibrant and inclusive campus environment. Ngā Painga o UC | Why UC At UC, being part of our team means more than just a job. We are committed to supporting our kaimahi | staff's career and wellbeing with benefits designed to help our kaimahi grow and feel connected, supported and valued. UC's Benefits approach is shaped by Ngā Uara | Our Values Whanaungatanga, Tiakitanga, and Manaakitanga. They are designed to be relevant, support and inspire our people, they include: - 5 weeks annual leave +5 days university holidays - UC Parental Leave (up to 9 weeks paid) + 26 weeks Government paid parental leave and onsite childcare facility - generous employer contribution to superannuation (up to 6.75%) - flexible working arrangements - professional development and study opportunities - supportive working environment - a wide range of retail discounts across shopping, entertainment and travel - on-campus staff discounts including UC RecCentre - living in revitalised Ōtautahi | Christchurch, Aotearoa New Zealand - a unique working environment in a beautiful campus with access to UC facilities such as UC RecCentre and Staff Club at discounted rates plus onsite cafés and eateries, and more.

Provide professional support to customers through calls and chats, manage inquiries, escalate complex issues, and build positive relationships by communicating effectively and resolving issues efficiently.

Role Description Aisle & Abroad is seeking a Remote Customer Experience Associate to support client communication, scheduling, and coordination for weddings, events, and destination experiences. This role focuses on creating a smooth and positive experience for clients by assisting with organization, communication, and planning support. It is ideal for individuals who enjoy working with people, staying organized, and contributing to meaningful and well-executed experiences. - Communicate with clients via email and online platforms - Support scheduling, appointments, and coordination of client timelines - Assist with organizing event and experience details - Maintain accurate and organized client records - Provide general support to ensure a seamless client experience - Collaborate with team members to support daily operations Qualifications - Strong communication and organizational skills - Detail-oriented with the ability to manage multiple tasks - Professional and client-focused mindset - Comfortable working independently in a remote environment - Basic proficiency with online tools and communication platforms Requirements - Fully remote position - Flexible work structure - Supportive and collaborative team environment - Training and resources provided Benefits - $45,000 - $65,000 a year Company Description Aisle & Abroad is a wedding, event, and destination experience studio focused on creating meaningful celebrations and curated journeys. We support clients with weddings, events, honeymoons, and milestone experiences through thoughtful planning and personalized service. This role is ideal for individuals interested in client services, events, and flexible remote work environments. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Operate a world-class AI-powered customer listening infrastructure. • Own the unified customer intelligence platform. • Own and manage Samsara's Qualtrics platform end to end. • Derive and activate AI-powered insights. • Build and scale the closed-loop excellence program. • Drive systemic customer experience improvements. • Implement and manage AI tooling for CX intelligence. • Build the Synthetic CSAT and real-time sentiment layer. • Operationalize a customer-centric culture at Samsara. • Be a CX and AI thought leader. • Hire, develop, and lead a high-performing, inclusive team.