• Own gross and net revenue retention (GRR and NRR) for the mid-market and commercial segments • Partner closely with Sales to drive expansion through structured, scalable motions • Define segmentation strategy across mid-market and commercial customers based on ARR, complexity, lifecycle stage, and product mix • Develop lifecycle-based customer journeys (onboarding, adoption, renewal, expansion) • Implement Leverage tooling (e.g., CRM, CS platforms, marketing automation) to orchestrate customer interactions at scale leveraging automated, trigger-based engagement strategies • Integrate AI-driven workflows for risk detection, adoption coaching, and customer engagement efficiency • Build and continuously optimize coverage models (high-touch, pooled, and digital) • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices • Hire, develop, and lead an inclusive, engaged, and high performing team

As a Principal Customer Success Manager, you will serve as a senior strategic partner to our most complex and high-value customers, while also acting as a thought leader and mentor within the Customer Success organization. This role extends beyond traditional account management—you will be responsible for driving customer value, influencing product direction, and establishing best practices. You will collaborate closely with cross-functional stakeholders in Product, Sales, Support, and Marketing to ensure that our customers achieve measurable business outcomes and long-term success. This position is well-suited for an experienced CSM who excels in strategic discussions, is comfortable navigating ambiguity, and enjoys mentoring colleagues. Key Responsibilities - Strategic Customer Management - Own executive relationships and success planning for a portfolio of strategic accounts. - Partner with customers to define success metrics, drive adoption, and ensure long-term satisfaction and retention. - Act as a trusted advisor, providing insights that align our solutions with customers’ business goals. - Thought Leadership & Best Practices - Lead cross-functional initiatives to scale best practices across the Customer Success organization. - Develop frameworks, playbooks, and templates to improve customer engagement and outcomes. - Represent Customer Success in product feedback loops, contributing to roadmap discussions. - Mentorship & Leadership - Coach and mentor other CSMs to build capabilities in strategic thinking, customer engagement, and influence. - Serve as a role model and informal leader within the team, driving a culture of excellence and collaboration. Qualifications - 8+ years of experience in Customer Success, Account Management, or Strategic Consulting, preferably in SaaS or enterprise software. - Proven track record of managing complex, enterprise-level accounts and delivering measurable business value. - Exceptional communication, relationship-building, and executive presence skills. - Experience working cross-functionally with Product, Support, Sales, and Engineering teams. - Demonstrated ability to lead initiatives, mentor peers, and influence at all levels of an organization. - Strong business acumen and problem-solving skills. - Familiarity with tools like Salesforce, Gainsight, or similar customer success platforms. - Industry expertise relevant to our customer base What Success Looks Like - Customers and colleagues view you as a strategic partner and advocate. - You consistently drive high success, retention, and expansion in your accounts. - Other CSMs seek out your expertise and follow the best practices you help define. - You contribute meaningfully to the evolution of the Customer Success function at a company-wide level. Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

Role Description - Verantwortung für Ihr Vertriebsgebiet: Sie steuern den Erfolg in Ihrer Region, erreichen Umsatz- und Ertragsziele und entwickeln das volle Potenzial des Marktes. - Gebietsplanung & Marktanalyse: Sie erkennen Chancen und setzen Strategien für eine optimale Marktdurchdringung um. - Neukundengewinnung: Sie begeistern neue Kunden durch professionelle Akquise und überzeugende Präsentationen. - Bestandskundenpflege: Sie bauen langfristige Beziehungen auf und sichern die Loyalität unserer Kunden. - Angebotserstellung & Abschluss: Sie entwickeln individuelle Angebote und begleiten den Prozess bis zum erfolgreichen Abschluss. - Beratung: Sie überzeugen durch kompetente Beratung und maßgeschneiderte Lösungen. Qualifications - Abgeschlossene Berufsausbildung: Idealerweise haben Sie eine kaufmännische oder technische Ausbildung abgeschlossen. - Berufserfahrung: Sie bringen mehrjährige Erfahrung im Vertrieb oder Außendienst mit, idealerweise auch im Projektmanagement. - Kommunikationsstärke: Sie überzeugen durch starke Kommunikationsfähigkeiten mit Kunden und im Team. - Ergebnisorientiertes Handeln: Sie arbeiten eigenständig, effizient und zielgerichtet. - Verhandlungsgeschick: Sie verfügen über effektive Verhandlungsfähigkeiten. - Kundenorientierung: Sie zeichnen sich durch hohe Kundenorientierung und Empathie aus. - Reisebereitschaft: Regelmäßige Reisen innerhalb des Vertriebsgebiets sind für Sie selbstverständlich. Benefits - Firmenwagen zur privaten Nutzung - Modernes Equipment (Laptop, Smartphone) - Flexible Arbeitsgestaltung – Homeoffice möglich - Starke Unternehmenskultur mit flachen Hierarchien und kurzen Entscheidungswegen - Persönliche Weiterentwicklung durch Schulungen und Trainings - Aus- und Weiterbildung: Ihre fachlichen und sozialen Fertigkeiten fördern wir gezielt durch viele (Weiterbildungs-)Angebote wie Schulungen, Coachings & Co. - Besondere Anlässe - besondere Wertschätzung: Ob Geburtstag, Jubiläum, Hochzeit oder Geburt – wir freuen uns mit unseren Mitarbeitern und schenken zu besonderen Anlässen immer kleine Aufmerksamkeiten. - “Hands-On” Aktionstag: Jeder Mitarbeitende erhält einen zusätzlichen Urlaubstag, um sich gemeinnützig zu engagieren und der Welt etwas zurückzugeben. - Betriebliche Altersvorsorge: Mit dem Arbeitgeber steuerlich gefördert für die Rente sparen – wir beteiligen uns natürlich mit einem Zuschuss. - Betriebliches Gesundheitsmanagement: Bezuschusste Gesundheitsaktivitäten über die i-gb Card, Fahrrad-Leasing über JobRad oder frisches Obst und Wasser in den Kantinen: Ihr Wohlbefinden ist uns wichtig! - Firmen- und Teamevents: Hoffeste, Abteilungs- oder Weihnachtsfeiern – wir feiern unseren Erfolg gemeinsam – und das an jedem unserer Standorte. - Flexible Arbeitszeiten: Im Rahmen unserer Kernarbeitszeit kann die 40-Stunden-Woche individuell getaktet werden – Gleitzeitkonto mit Möglichkeit zum flexiblen Auf- und Abbau von Stunden inklusive. - i-gb Card: Profitieren Sie von zahlreichen Gesundheits- und Wellnessangeboten – von uns bezuschusst. - JobRad: Leasen Sie Ihr Fahrrad über uns! Unser Partner JobRad, der Pionier beim Dienstrad-Leasing, steht Ihnen zur Seite. - Corporate Benefits: Jeden Monat gibt es neue, attraktive Mitarbeiterrabatte für ausgewählte Marken - denn Ihren Geldbeutel zu schonen, ist uns eine Herzensangelegenheit! Contact Prodinger Organisation GmbH & Co. KG Frau Julia Rauh Rosenauer Straße 115 96450 Coburg Tel: 09561851186

Role Description The Success Insights Manager role is an exciting opportunity to help execute a scaled success strategy with the goal of providing exceptional data-driven content at scale that maximizes value for customers post-sale. You will execute digital success programs that involve designing and developing visually engaging and informative data-driven content tailored to our customers’ unique use cases but also scale effectively to meet the needs of our expanding customer base. This content will serve as powerful tools for our post-sales teams, including customer QBRs, automated delivery plans, and more, helping them demonstrate the value of Okta and drive product adoption among our largest customers. - Drive adoption and retention as well as the future growth of our Digital customer base while saving time for customer-facing teams. - Monitor and optimize your programs along the way. - Partner with many cross-functional groups within Okta, including Product, Business Technology, Data, Marketing, Customer Success, Renewals, Sales, and outside vendors. - Obtain in-depth knowledge of Okta products and understand our customers and why they stay with Okta. - Influence how we engage our customers in a human, meaningful, and value-driven manner. Job Duties and Responsibilities - AI-Driven Automated & Insights Deck Creation: - Automate the creation of presentation decks and other insights via a deck automation tool. - Drive the strategic shift from traditional rule-based logic to scalable, generative AI workflows. - Customer-Centric Approach: - Collaborate closely with post-sales customer-facing teams to understand the needs and challenges of our enterprise customers. - Translate customer and product insights into effective and persuasive deck content. - Scalability and Product Alignment: - Design solutions that scale to accommodate a diverse range of enterprise customer profiles. - Regularly update and refine decks based on product usage data. - Data-Informed Decision Making: - Leverage AI techniques to analyze product usage data and program performance. - Develop methodologies to quantify and represent the business impact related to retention and adoption goals. - Collaboration and Feedback: - Work closely with cross-functional teams to gather insights and feedback for continuous improvement. - Actively participate in collaborative sessions to align deck content with overarching business goals. Qualifications - Prior experience managing digital success programs, as a growth product manager/marketer, or automating insights. - Experience in building enterprise SaaS adoption programs is desired. - 5+ years of related experience. - Bachelor’s degree; advanced degree in a business, marketing, analytics, or technical field preferred. - Adaptability, flexibility in the face of changing business requirements and conditions. - Knowledge in identity, security, access management, workflow, and/or developer-facing products. Requirements - AI/Automation Mindset: Proven ability to use data to build insight. - Expertise in data strategy, analysis, and management related to customer marketing, growth marketing, and demand generation. - Strong understanding of enterprise customer needs and the ability to translate those needs into compelling deck content. - Knowledge of Salesforce.com, Gainsight, Pendo, Tableau, Databricks, Snowflake, etc. - Bonus points if you have experience with Matik or related deck-automation tools. - Knowledge in the use of various content types and engagement methods, such as AI agents, video, in-app guides, and email. - Ability to leverage an effective track record of success to positively influence program execution across teams. - Effective communication and team collaboration skills. - Excellent communication skills (presentation, verbal and written). Benefits - Annual base salary range between $116,000 — $174,000 USD. - Equity (where applicable), bonus, and benefits including health, dental, and vision insurance. - 401(k), flexible spending account, and paid leave (including PTO and parental leave).