• Conduzir pesquisas com usuários técnicos para mapear fluxos, dores e contextos de uso; • Desenvolver visão de produto e proposta de valor em parceria com GPM e PO; • Traduzir informações técnicas fragmentadas em direcionamentos de design estruturados; • Atuar de ponta a ponta no processo de design, incluindo discovery, fluxos, wireframes, prototipação e acompanhamento da implementação; • Trabalhar em colaboração próxima com times de desenvolvimento e stakeholders; • Contribuir para evolução da cultura de design, processos e Design System do time.

• Define where design attention is needed across the network features product space and lead discovery on complex, ambiguous problems that often span multiple features or product areas. • Translate abstract technical systems into clear problem frames, using diagramming, system mapping, and design artifacts to build shared understanding and drive alignment across engineering, product, and other stakeholders. • Deliver design solutions end-to-end as needed, whether that means changes to a GUI, a CLI experience, or both, working closely with engineers through implementation and QA. • Explore forward-looking design questions in spaces that do not yet have clear owners or established answers. • Partner closely with engineering and PM counterparts to move from ambiguous problem statements to clear, well-reasoned solutions. • Raise the bar for craft and quality across your team and contribute to how the broader design organization approaches process and product thinking. • Translate insights from user research, behavioral data, and your own product knowledge into design direction. • Bring AI tools into your workflow in practical ways, whether for research synthesis, rapid prototyping, or solution exploration, and develop a point of view on where AI-assisted experiences belong in technically complex products.

• Design end-to-end experiences across mobile app, web, and internal dashboard environments • Build and maintain scalable design systems in Figma that accelerate product development • Create wireframes, user flows, prototypes, and polished UI designs ready for engineering implementation • Transform operational and data-heavy workflows into clear, actionable interfaces • Rapidly iterate on concepts, feedback, and evolving product requirements in a lean development environment • Leverage AI-enabled tools and evolving technologies to streamline workflows, accelerate design iteration, and contribute to scalable product development processes • Own projects independently while maintaining close collaboration with stakeholders across departments • Partner with engineering to ensure high-quality implementation and strong UX consistency • Work collaboratively with leadership, product managers, and developers in an iterative product development process • Foster a culture of thoughtful, user-centered design across the organization • Support and help elevate overall design quality, systems thinking, and workflow consistency as the team scales.

• Own and define the creative direction for both Mweb and Webafrica, ensuring each brand is distinct, consistent, and market-leading • Lead the development of concepts from brief through to execution across all formats (digital, video, social, print, product UX/UI) • Set and uphold exceptional standards of design craft, ensuring all output is polished, modern, and effective • Continuously evolve and refine brand identities, toolkits, and design systems to ensure consistency at scale • Balance creativity with performance — delivering work that drives measurable results • Champion innovation in design, continuously raising the bar for creative output and customer experience • Manage and prioritise a high volume of work across two major brands in a fast-paced environment • Ensure seamless delivery of campaigns, product launches, and always-on marketing initiatives • Maintain strong project management discipline, ensuring timelines, quality, and efficiency are consistently met • Balance strategic thinking with hands-on execution when required • Lead, mentor, and inspire a multi-skilled in-house design team • Build and scale design capability, fostering a culture of creativity, accountability, and continuous improvement • Develop emerging talent and create clear growth pathways within the team • Establish efficient workflows, tools, and processes to maximise team output and effectiveness • Partner closely with marketing, product, and commercial teams to deliver cohesive and effective campaigns • Build strong relationships across the business through clear communication, high EQ, and collaborative ways of working • Act as the design voice within the organisation, influencing decision-making through creative insight