NDC Personnel and Contractors

• Own and define the creative direction for both Mweb and Webafrica, ensuring each brand is distinct, consistent, and market-leading • Lead the development of concepts from brief through to execution across all formats (digital, video, social, print, product UX/UI) • Set and uphold exceptional standards of design craft, ensuring all output is polished, modern, and effective • Continuously evolve and refine brand identities, toolkits, and design systems to ensure consistency at scale • Balance creativity with performance — delivering work that drives measurable results • Champion innovation in design, continuously raising the bar for creative output and customer experience • Manage and prioritise a high volume of work across two major brands in a fast-paced environment • Ensure seamless delivery of campaigns, product launches, and always-on marketing initiatives • Maintain strong project management discipline, ensuring timelines, quality, and efficiency are consistently met • Balance strategic thinking with hands-on execution when required • Lead, mentor, and inspire a multi-skilled in-house design team • Build and scale design capability, fostering a culture of creativity, accountability, and continuous improvement • Develop emerging talent and create clear growth pathways within the team • Establish efficient workflows, tools, and processes to maximise team output and effectiveness • Partner closely with marketing, product, and commercial teams to deliver cohesive and effective campaigns • Build strong relationships across the business through clear communication, high EQ, and collaborative ways of working • Act as the design voice within the organisation, influencing decision-making through creative insight

• Responsible for customer interactions that result in resolved technical, billing and account queries. • Identify and understand customer needs. • Provide solutions to technical and account management queries. • Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction. • Deliver exceptional service to customers in all interactions. • Diligently execute escalations beyond 1st line support. • Record accurate summaries of customer interactions in the company business system. • Utilise all available tools and resources to resolve customer queries completely.

Do you see the customer as king? Your top priority? We have an opportunity for you! MWeb is looking for an Onboarding agent who makes it their mission to ensure customers experience top-notch service in getting their service up and running with us. An out-of-this-world experience! MWeb is on the hunt for a passionate and crazy person who is about taking customer service to new heights! Not only that, but also to outdo any possible expectations our customers may have. Are you up for the challenge? If you have what it takes, get in touch! What will you be doing, exactly? - Assisting recently activated Fibre and LTE customers to get their service up and running through outbound calls and inbound Live chats - Troubleshooting any connectivity issues that recently activated Fibre and LTE customers might have through outbound calls and Live chats - Assisting customers with the billing process for recently activated customers on Fibre and LTE - Guiding customers step by step through MWeb’s customer portal – training them on how to make use of the platform for their own benefit. Key Competencies Excellent written and verbal communication skills Ability to work independently Willingness to learn Ability to learn on the job Ability to adapt to changing situations Ability to work well under pressure Self-motivated and driven Strong time management skills Ability to work methodically

• Assist in capturing and processing payroll inputs accurately and timeously, under supervision (new hires, terminations, leave, allowances, deductions). • Maintain and update employee data on Sage 300 People under supervision. • Ensure payroll documentation is complete, approved, and correctly filed. • Assist with resolving basic payroll queries and escalating complex matters appropriately. • Maintain accurate, up-to-date employee files (electronic and on Sage 300). • Ensure documentation complies with company policies, POPIA, and statutory requirements. • Update employee records across HR systems. • Assist with onboarding and offboarding administration. • Support audits and internal HR compliance checks. • Provide administrative support throughout the recruitment process. • Schedule interviews, prepare recruitment packs, and communicate with candidates. • Update and maintain the Applicant Tracking System (ATS). • Ensure recruitment files and documentation are complete and audit-ready. • Provide administrative support for employee relations processes, including disciplinary hearings, grievances, incapacity, and performance management. • Prepare documentation, notices, and hearing packs. • Track cases, timelines, and outcomes. • Maintain accurate ER and IR records. • Provide administrative support for Employment Equity processes, including data collection, record-keeping, and reporting support. • Maintain accurate EE documentation and employee demographic data. • Assist with Skills Development administration, including training records, attendance registers, and documentation. • Support the preparation of WSP/ATR documentation under guidance. • Ensure statutory documentation is stored accurately and is audit-ready. • Capture and maintain accurate HR data across systems. • Use ClickUp to manage HR tasks, deadlines, and project tracking. • Support HR reporting and data management. • Work effectively in a remote or hybrid environment, maintaining productivity, accountability, and clear communication. • Proactively flag risks, errors, or delays.

Introduction Because spreadsheets, systems, and people ops magic matter! Are you the kind of person who secretly enjoys organising things? Do colour-coded folders, clean data, and ticking off task lists bring you joy? We’re looking for a detail-obsessed, highly organised HR Administrator to join our team. This role is the heartbeat of HR operations, keeping admin processes smooth, records accurate, and the HR engine purring like a kitten. So, if you can juggle payroll inputs, recruitment admin, and HR systems without breaking a sweat, keep reading! And if HR administration is your zone of genius and you’re ready to bring your organisational superpowers, we’d love to hear from you.

**Main Purpose of the Job:** MWEB (Pty) Ltd currently has vacancies for Sales Call Centre Agent on Commission only (FTC) who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of MWEB (Pty) Ltd core products. **Job Output:** • Present, promote and sell products/services • Perform cost--benefit and needs analysis of existing/potential customers to meet their needs • Establish, develop and maintain positive business and customer relationships • Expedite the resolution of customer problems and complaints to maximize satisfaction • Achieve agreed upon sales targets and outcomes within schedule • Coordinate sales effort with team members and other departments • Analyze the territory/market’s potential, track sales and status reports • Keep abreast of best practices and promotional trends • Continuously improve through feedback **Skills and Competencies:** • Ability to work with limited supervision • Attention to detail • Self-motivated • Patience, persistence, and a positive attitude • Team player • Ability to work in a fast paced and pressurized environment. • Strong sales ability, objection handling, need creation • High degree of self-management, responsibility, and accountability. • Deadline & Target Driven • Time Management Skills • Pipelining Reports