• Responsible for timely and accurate support of the escrow process including, but not limited to, ordering, tracking, receiving, reviewing, and inputting data related to payoffs, taxes, assessments, HOAs, water, sewer, and other items for the purchase and refinance of real estate. • Participates in learning and development activities to expand knowledge base. • Review action lists and/or reports to prioritize work • Order or source required data (HOAs, payoffs, utilities, taxes, assessments, etc.) • Enter amounts, paid-through dates, and other required data points for each item • Add payoff and HOA information to the prelim/title commitment as it becomes available • Follow up with third parties for items not received by the due date and reorder expired items • Follow up with Pre-Closer/Escrow Assistant or Escrow Officer on information sheets and missing data • Communicate with Escrow teams on file issues and needed corrections • Use internal systems (ResWare, Outlook, shared inboxes, spreadsheets/reports) to manage daily work • Other related duties as assigned or requested

• Help individuals develop achievable and measurable goals to monitor success and motivate behavioral change. • Provide on-platform behavioral health care to children and youth accessing the service. • Providing structured Wellness Coaching including prevention, wellness promotion, and psychoeducation through structured coaching sessions. • Care coordination & case management. • Offering Behavioral Health/ Wellness Coaching interventions. • Develop individualized care plans to effectively goal set and action plan for positive behavioral change. • Risk assessment and mitigation. • Optimize positive mental health by addressing determinants of positive mental health. • Minimize mental health problems by addressing determinants of mental health problems. • Work with users to determine their problem areas, identify obstacles, and create a plan to achieve their wellness goals. • Screening and Assessment including mental health & wellness screening, assessment, and progress monitoring. • Identify individual users experiencing or at risk of social, emotional, and/or behavioral difficulties. • Moderation of service user submitted content following policy and procedures. • Warm handoffs: communicate with users & healthcare providers as appropriate. • Attend and effectively contribute to clinical supervision, training, and meetings. • Maintain accurate records in line with Kooth’s policies and procedures.

• Provide exemplary customer service to Clients via phone and email • Create video and wiki materials to aid in the support of all Clients • Create and release standard and custom Document Form and Session Note Templates to aid in the support of all Clients • Provide and solicit User feedback for new features of the system • Learn and utilize the internal case and client management tools for all Client Support • Assist Client Services Department to implement and communicate with new and ongoing Clients • Assist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issues • Assist QA Department by testing interfaces and new development • Serve as a point of contact for tier 1 questions, forms review, and ticket escalation • Assist in training new staff members

Role Description The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You excel at building rapport with both customers and colleagues by skillfully adapting your communication style to maximize the effectiveness of every interaction. Your inherent curiosity and customer-centric approach drive you to not only find the right solution for every problem but also to develop a deep, detailed understanding of all Zwift products. - Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and efficiently guiding customers to a solution. - Lead by example in achieving support KPIs, setting a high bar for quality, efficiency, and a low effort customer experience across the team. - Identify recurring issues and trends, and proactively suggest process or product improvements to the Community Support specialists. - Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies. - Collaborate with the appropriate Community Support teams and Business Process Outsourcing (BPO) partners to enhance the skills and capabilities of the frontline teams. Qualifications - Proven experience handling and resolving complex customer cases. - Strong and adaptable written communication skills with a friendly, clear, and professional tone. - Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels, helping them feel confident and supported. - High emotional intelligence and a customer-first mindset. - Ability to work independently in a fast-paced, evolving environment. Requirements - Experience with the Zwift platform (bonus). - Experience with indoor cycling and/or training platforms (bonus). - Experience handling customer cases via a variety of channels (email, chat, phone, forums) (bonus). - Previous role working alongside a BPO/outsourced customer service teams (bonus). Benefits - The base salary for this position ranges between $45,000 - 70,000. - The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. - Comprehensive and competitive benefits package for all eligible employees, including performance bonuses, equity, and a full range of medical, financial, and other perks and benefits. Company Description Zwift, Inc. is an Equal Opportunity Employer. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.