• Provide exemplary customer service to Clients via phone and email • Create video and wiki materials to aid in the support of all Clients • Create and release standard and custom Document Form and Session Note Templates to aid in the support of all Clients • Provide and solicit User feedback for new features of the system • Learn and utilize the internal case and client management tools for all Client Support • Assist Client Services Department to implement and communicate with new and ongoing Clients • Assist Development Department by seeking feedback from Clients on new products and features and communicating system and usability issues • Assist QA Department by testing interfaces and new development • Serve as a point of contact for tier 1 questions, forms review, and ticket escalation • Assist in training new staff members

Role Description The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You excel at building rapport with both customers and colleagues by skillfully adapting your communication style to maximize the effectiveness of every interaction. Your inherent curiosity and customer-centric approach drive you to not only find the right solution for every problem but also to develop a deep, detailed understanding of all Zwift products. - Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and efficiently guiding customers to a solution. - Lead by example in achieving support KPIs, setting a high bar for quality, efficiency, and a low effort customer experience across the team. - Identify recurring issues and trends, and proactively suggest process or product improvements to the Community Support specialists. - Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies. - Collaborate with the appropriate Community Support teams and Business Process Outsourcing (BPO) partners to enhance the skills and capabilities of the frontline teams. Qualifications - Proven experience handling and resolving complex customer cases. - Strong and adaptable written communication skills with a friendly, clear, and professional tone. - Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels, helping them feel confident and supported. - High emotional intelligence and a customer-first mindset. - Ability to work independently in a fast-paced, evolving environment. Requirements - Experience with the Zwift platform (bonus). - Experience with indoor cycling and/or training platforms (bonus). - Experience handling customer cases via a variety of channels (email, chat, phone, forums) (bonus). - Previous role working alongside a BPO/outsourced customer service teams (bonus). Benefits - The base salary for this position ranges between $45,000 - 70,000. - The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, qualifications, and geographic location. - Comprehensive and competitive benefits package for all eligible employees, including performance bonuses, equity, and a full range of medical, financial, and other perks and benefits. Company Description Zwift, Inc. is an Equal Opportunity Employer. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.

Role Description The Associate Specialist - Community Support is a highly autonomous role, requiring you to independently manage and resolve complex troubleshooting issues for our customers. You excel at building rapport with both customers and colleagues by skillfully adapting your communication style to maximize the effectiveness of every interaction. Your inherent curiosity and customer-centric approach drive you to not only find the right solution for every problem but also to develop a deep, detailed understanding of all Zwift products. - Be the frontline representative for complex troubleshooting contacts relating to Zwift products, owning customer issues and efficiently guiding customers to a solution. - Lead by example in achieving support KPIs, setting a high bar for quality, efficiency, and a low effort customer experience across the team. - Identify recurring issues and trends, and proactively suggest process or product improvements to the Community Support specialists. - Act as a subject-matter expert on Zwift software, subscriptions, hardware compatibility, and policies. - Collaborate with the appropriate Community Support teams and Business Process Outsourcing (BPO) partners to enhance the skills and capabilities of the frontline teams. Qualifications - Proven experience handling and resolving complex customer cases. - Strong and adaptable written communication skills with a friendly, clear, and professional tone. - Deep knowledge of bikes and cycling-related hardware, paired with the ability to translate technical details into practical guidance for customers of all experience levels, helping them feel confident and supported. - High emotional intelligence and a customer-first mindset. - Ability to work independently in a fast-paced, evolving environment. Requirements - Experience with the Zwift platform (bonus points). - Experience with indoor cycling and/or training platforms (bonus points). - Experience handling customer cases via a variety of channels (email, chat, phone, forums) (bonus points). - Previous role working alongside a BPO/outsourced customer service teams (bonus points). Benefits - If Zwift determines in any stage of our interviews that any AI tools are being used without disclosure or citation, your candidacy will be disqualified. Company Description Zwift is proud to be an Equal Opportunity Employer. We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. If you have a disability or special need that requires accommodation, please let us know by emailing careers@zwift.com.

• Coordinate and dispatch attorneys for high-volume daily hearings • Manage scheduling changes, cancellations, and urgent coverage gaps • Confirm assignments and ensure accurate, full coverage • Communicate with attorneys and clients to ensure seamless service • Conduct outbound calls to schedule hearings and support client needs • Track metrics, maintain scheduling data, and support reporting • Partner with internal teams to improve processes and execution