• Partner with Executive Account Executives and internal teams to support strategic client success and retention. • Analyze performance data and processes to identify areas for optimization and efficiency. • Manage dealer relationships with a portfolio of existing store level customers, acting as their primary point of contact. • Identify and refer upsell opportunities to expand account value and deepen partnerships. • Dealership support and occasionally lead daily dealership account operations, coordinating both internally and externally. • Respond to client inquiries and provide tailored product/service recommendations. • Collaborate with cross-functional teams including research, strategy, and customer success to align on goals and deliver results. • Minimal travel (as needed) to meet with clients and support in-field engagements.

Title: Membership Services Coordinator Location:USA Remote Department: Membership ID: 1477 Job Description: Membership Services Coordinator Who we are: The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. APS represents more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world. Position Summary: The member services coordinator is a vital front-line representative for the organization. This role is responsible for providing exceptional customer service and support to members and other constituents through various channels, including phone, email, and effective data management. This role is crucial in shaping the member experience and ensuring high levels of member satisfaction and retention. The membership services coordinator is an integral part of the Recruitment and Retention team, directly supporting the APS mission and strategic priorities through enhancing the member experience. Key responsibilities include managing member inquiries and requests across all service areas and building positive relationships by understanding member needs and offering appropriate solutions. This role is also responsible for maintaining accurate member data within the AMS/CRM systems to ensure efficient service delivery. We are seeking an approachable, service-driven individual to fill this dynamic role. APS is a remote-first work environment, meaning employees primarily work from home. In-person meetings are held when there is a clear business need or benefit, and employees may be required to attend such meetings. Responsibilities: Customer Service and Communication: - Utilize service desk software to manage member communication through phone and email. - Manage member accounts by updating records, processing payments, and addressing inquiries, all while delivering excellent customer support. - Troubleshoot member log-in and access issues. - Assist members with online journal access and missing issue fulfillment - Update member addresses, including investigating undeliverable mail. - Utilize member feedback to enhance service quality, answer questions, and resolve problems. Data Management and Accuracy: - Maintain data accuracy in the association management system by correcting member records. - Manage electronic filing of renewal invoices and accounting batch deposits. Membership Administration: - Independently research and resolve complex membership problems. - Assemble, validate and process renewal invoice payments, ensuring follow-up procedures are completed. - Process specialty member applications. - Assist with coordinating and generating reports. - Maintain and update standard operating procedures. Administrative Support: - Perform additional administrative tasks as needed. - Collaborate with other APS departments to ensure seamless service delivery and adherence to service standards. Education: - Minimum High School diploma or equivalent required. Experience, Knowledge, Skills, and Abilities: - Minimum 2 years of customer service experience. - Experience with databases and/or Association Management Systems (AMS), preferably NimbleAMS or Salesforce. - Strong analytical and numerical skills. - Knowledge of office practices, strong administrative, and customer service skills. - Excellent attention to detail, problem-solving, and critical thinking abilities. - Proficiency in Microsoft Office Suite (Excel, Word), Google Workspace (Sheets, Docs), and other online shared document products. - Strong organization, documentation, and prioritization skills. - Works effectively both independently and as part of interdepartmental teams, with an ability to adapt to changing schedules. - Courteous manner and excellent written communication skills. - Ability to independently compose well-written correspondence. - Proven capacity to meet deadlines while effectively prioritizing and managing a high volume of diverse tasks, especially in a remote work environment. - Excellent interpersonal skills and ability to maintain professional relationships. Travel: The position requires up to 10% of travel for in-person meetings with staff as well as periodic travel to attend meetings and events as part of its core responsibilities, as well as additional travel as assigned. Salary: The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals. Hiring Range: $50,458 - $68,750 Target Starting Range: $50,458 - $56,135 Work Environment: APS follows a “remote first” work model. This is a “remote first” position that will be associated with the APS offices in the Washington, DC metro area. The position may require travel to meet – in person – with staff in the College Park, Maryland; Hauppauge, New York; and Washington, DC, offices. This is Us: Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community. Our Core Values: Our values are our guideposts - Scientific Method - Trust, Integrity, and Ethical Conduct - Equity, Diversity, and Respect - Collaboration - Education and Learning - Speaking Out Amazing 2026 Benefit Offerings: - Flexible schedules and ability to work remotely - 8% employer-paid retirement contribution - Investment advisement services: 100% employer paid - Medical benefits: PPO or HDHP option - Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment - Lifestyle Spending benefit up to $1,500.00 (USD) - 100% employer paid - Vision benefits: individual and dependent coverage 100% employer paid - Basic Life & Accident insurance: employee coverage 100% employer paid - Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage - Disability insurance: employee coverage 100% employer paid - Voluntary Accident & Critical Illness insurance - Healthcare, Commuter & Dependent care flexible spending accounts - Vacation: 15 days annually - Generous holiday leave: 17 paid office closures; includes one week closure at the end of December - Personal leave: 4 days annually - Volunteer leave: 1 day annually - Sick leave: 10 days annually - Bereavement & Compassion leave: 2 -15 days based on loss - 12 weeks employer-paid family leave - College tuition reimbursement plan - Job related seminar & continuing education 100% employer paid - Professional Certification/Recertification 100% employer paid - Training and professional development; access to LinkedIn Learning on-demand courses - Employee Assistance Program - Mindfulness Meditation: live and on-demand classes - APS does not offer relocation assistance/costs The American Physical Society is fully committed to the principles of equal employment opportunity. It is the policy of American Physical Society not to discriminate or allow the harassment of employees or applicants on the basis of race, religious creed, alienage or citizenship, religion, color, ethnicity, sex, pregnancy, childbirth, breastfeeding and/or related medical conditions, reproductive decision-making, national origin, age, disability, marital status, familial status or family responsibilities, protected veteran status, protected military status, physical or mental disability, sexual orientation, gender identity or expression, personal appearance, genetic information, predisposing genetic characteristics, domestic violence victim status, political affiliation, matriculation, credit information, homeless status, or any other characteristic protected by law with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at APS. Employment decisions at APS are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination because of any basis protected by law. Employees may choose to voluntarily disclose their sex, race, national origin, disability and protected veteran status at any time by contacting human resources. Such information will be maintained in a confidential manner and will not be used against an individual when making any employment decisions. Employees and applicants with disabilities and disabled veterans are encouraged to inform human resources if they need a reasonable accommodation to perform a job for which they are otherwise qualified. APS makes, and will continue to make, reasonable accommodations to the known physical or mental limitations of an otherwise qualified applicant or employee to promote the employment of qualified individuals with disabilities and disabled veterans, unless such accommodations would impose an undue hardship on the operations of APS’ business. APS is a remote-first work environment, meaning employees primarily work from home. In-person meetings are held when there is a clear business need or benefit, and employees may be required to attend such meetings. APS offices in College Park, Maryland; Hauppauge, New York; and Washington, D.C. serve as additional work locations and are available to employees as business needs require.

Title: Office Services Representative - Emergency Preparedness Program Salary See Position Description Location Berkeley Mo. 63134, MO Job Type Part-time Job Number 2026-00153 Department Public Health - Comm Disease Prevention Job Description: The Department of Public Health for St. Louis County is looking to hire a part-time Office Services Representative to support their Emergency Preparedness Program. This position will perform a wide range of administrative and office support functions: significant typing, data entry, and/or heavy public contact. The starting salary range is between $15.62 - $18.74 / hour, depending upon past work experience. This position will work 20 hours per week and is eligible for Paid Time Off in accordance with hours worked as well as holiday payif they work 20 or more hours a week Examples of Duties - Perform a wide range of office support functions for the Emergency Preparedness Program: significant typing, data entry, and/or heavy public contact - Provide phone coverage and direct calls by taking messages, scheduling meetings, and referring callers to appropriate personnel - Monitor, maintain, and update reports, logs, lists, spreadsheets and databases. - Input information from forms, applications, vouchers and other source documents using a computer, computer terminal or scanner to establish and update records - Generate documents including contracts, reports, summaries, work orders, supply orders, and billings - Receive, review, process, and issue vouchers, invoices, purchase orders, applications, work orders, registrations, permits, and licenses - Monitor and order supplies and equipment including management of the Emergency Preparedness storage and inventory. This may require regular lifting and moving equipment weighing 30lbs or more - May provide assistance or backup to other staff as needed - May include assistance with grant management - As this position is with Emergency Preparedness, it may require working during emergencies or high-pressure situations - May include assisting with Points of Dispensing or Distribution among other potential response scenarios Perform other duties as required or assigned Minimum Qualifications - Equivalent to three years of professional work experience in a general office environment - Preference may be given to applicants as follows: - Public sector work experience - High volume customer service environment - Hands-on involvement in emergency preparedness activities - Background in administrative or logistical support during high-pressure or time-sensitive situations Additional Information SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicant's education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicant's earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County. Additionally, new employees will have 30 calendar days, after their first day of employment, to attest to their COVID-19 vaccination status. Instructions on how to submit this attestation will be provided once employment has begun. County employees are not required to be fully vaccinated, but those who are not fully vaccinated must submit to weekly COVID-19 testing until they are fully vaccinated or St. Louis County geographically reaches a 70% vaccination rate and a moderate transmission level of COVID-19 as defined by the Centers for Disease Control and Prevention. HOW TO APPLY:Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept on-line applications. EQUAL EMPLOYMENT OPPORTUNITY POLICY:The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans' status or political affiliation. St. Louis County Division of Personnel, 7th Floor

• Serve as the executive owner of client success, ensuring exceptional delivery and measurable results across all accounts. • Directly manage relationships with our most strategic clients, including leading quarterly business reviews. • Serve as the escalation point for complex client problems and disputes, resolving issues with professionalism and urgency. • Lead upsell and contract extension conversations in partnership with the sales team. • Proactively identify at-risk clients and develop retention strategies before issues escalate. • Own the Gross Profit and Client LTV metrics. • Provide oversight and management of the Client Services team, ensuring delivery of an exceptional client experience. • Personally manage Client Services team leads, including one-on-ones, growth plans, and performance reviews. • Coach and support team members to help them meet departmental goals for retention, revenue, and profitability. • Forecast and manage team capacity to enable growth goals. • Determine hiring priorities, interview candidates, and make hiring recommendations. • Develop, operationalize, and oversee processes that allow the Client Services team to run effectively and efficiently. • Own and continuously improve high-priority service delivery workflows, ensuring best practices are followed across the team. • Document critical workflows to support team training, consistency, and automation readiness. • Track departmental KPIs on a weekly basis and report to leadership. • Identify future capability needs 1-2 years out and make recommendations for investment. • Identify opportunities for our staff to promote their work through thought leadership, content, and industry event participation.