• Serve as the executive owner of client success, ensuring exceptional delivery and measurable results across all accounts. • Directly manage relationships with our most strategic clients, including leading quarterly business reviews. • Serve as the escalation point for complex client problems and disputes, resolving issues with professionalism and urgency. • Lead upsell and contract extension conversations in partnership with the sales team. • Proactively identify at-risk clients and develop retention strategies before issues escalate. • Own the Gross Profit and Client LTV metrics. • Provide oversight and management of the Client Services team, ensuring delivery of an exceptional client experience. • Personally manage Client Services team leads, including one-on-ones, growth plans, and performance reviews. • Coach and support team members to help them meet departmental goals for retention, revenue, and profitability. • Forecast and manage team capacity to enable growth goals. • Determine hiring priorities, interview candidates, and make hiring recommendations. • Develop, operationalize, and oversee processes that allow the Client Services team to run effectively and efficiently. • Own and continuously improve high-priority service delivery workflows, ensuring best practices are followed across the team. • Document critical workflows to support team training, consistency, and automation readiness. • Track departmental KPIs on a weekly basis and report to leadership. • Identify future capability needs 1-2 years out and make recommendations for investment. • Identify opportunities for our staff to promote their work through thought leadership, content, and industry event participation.

Role Description Are you passionate about creating unforgettable experiences and helping others turn their travel dreams into reality? This flexible remote opportunity is ideal for individuals who enjoy connecting with people, organizing details, and supporting clients through every step of their journey planning process. In this role, you will work closely with clients to coordinate customized travel experiences, including: - Adults-only escapes - Romantic retreats - Celebrations - Curated group getaways tailored to their preferences and interests Responsibilities include: - Researching destinations - Recommending accommodations and activities - Assisting with reservations - Ensuring every detail is thoughtfully planned for a seamless experience You will also build strong client relationships by: - Providing exceptional customer support - Staying informed on travel trends - Offering personalized recommendations designed to create memorable experiences Access to training resources, planning tools, and ongoing mentorship will help you continue developing your skills and confidence in the industry. This opportunity is best suited for individuals who are: - Self-motivated - Detail-oriented - Organized - Comfortable working independently in a remote environment If you enjoy helping others create meaningful experiences while growing professionally at your own pace, this could be the perfect opportunity for you. Company Description

Role Description The Department of Computer Science at the University of New Mexico is seeking a highly motivated and energetic professional to serve as the department’s Sr. Fiscal Services Tech. The individual in this position will: - Initiate, process, and maintain records of a variety of complex fiscal, budgetary, and associated transactions, in direct support of the accountant and department administrator. - Investigate and resolve problems related to funds, budgets, expenditures, and procurement practices. - Provide reports and analyses on complex fiscal issues, as assigned. - Assist in the development, implementation, and management of fiscal systems and procedures, applying basic concepts, methods, and techniques. The successful candidate will be dependable and team-oriented, have excellent attention to detail and strong interpersonal skills, and collaborate effectively with a wide range of individuals in a very diverse work environment. Qualifications - High school diploma or GED. - At least 5 years of experience directly related to the duties and responsibilities specified. - Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis. Requirements - Ability to understand and apply general accounting processes. - Experience with UNM accounting systems and processes (Banner, MyReports, Workflow, ePAFs, Labor Distributions, JVs, Chrome River, LoboMart). - Ability to understand and apply University policies and procedures and Federal/State financial regulations. - Experience preparing and monitoring budgets using finance, accounting, budgeting, and cost control procedures. - Strong organizational and follow-up skills. - Experience with UNM purchasing card and related policies. - Experience reconciling, balancing, and maintaining standard accounting records. - Ability to use independent judgment and to manage confidential information. Benefits - This is a benefits eligible position. - The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. - UNM offers educational benefits through the tuition remission and dependent education programs.

Role Description We're looking for a Remote Client Coordinator to join our team! - Full-time position: Monday-Friday, 12:00pm-8:30pm EST - Competitive pay: $17 to $19 per hour - Location: Fully Remote! The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation, and filing. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards. Duties & Responsibilities - Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information. - Utilize appropriate systems and databases to enter client or claimant information and/or retrieve information. - Maintain daily contact with the QA department regarding workflow and pending report status. - Contact providers for assignment and update database. - File and archive open and closed cases. - Verify all client information is current in the database and all client specific guidelines and/or rules or information is documented in the system. - Work independently and in partnership with other team members to ensure that questions are addressed, documented, and cases are returned in a timely fashion. - Direct calls to other departments as needed. - Perform various clerical duties such as typing, filing, emailing, and proofreading. - Assist in resolution of customer complaints and quality assurance issues. - Notify management of any report issues or concerns. - Ensure all practices are carried out in accordance with state and federal safety and legal regulations. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required. - Minimum one year clerical experience; or equivalent combination of education and experience preferred. - Experience in a medical office or insurance industry preferred. - Must possess complete knowledge of general computer, fax, copier, scanner, and telephone. - Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet. - Must have ability to be trained on and adhere to HIPAA regulations and compliance standards. - Must be a qualified typist with a minimum of 40 W.P.M. - Ability to follow instructions and respond to management’s directions accurately. - Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. - Must demonstrate exceptional communication skills. - Must be able to work independently, prioritize work activities, and use time efficiently. - Must be able to maintain confidentiality. - Must be able to demonstrate and promote a positive team-oriented environment. - Must be able to stay focused and concentrate under normal or heavy distractions. - Must be able to work well under pressure and/or stressful conditions. - Must possess the ability to manage change, delays, or unexpected events appropriately. - Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time. Benefits - Fast-paced team atmosphere - Competitive benefits - Paid time off - 401k Company Description MES Solutions, a respected pioneer of the independent medical examination (IME) and peer review services industry, is setting the standard for independent review services nationwide. We handle evaluations for a variety of property and casualty insurers, self-insureds, and third-party administrator’s business lines such as: automotive, disability, liability, group health, long-term care, FMLA, and workers' compensation. IME and Peer Review services play an important role in evaluating the appropriateness, medical necessity, cost, as well as certification of requests for care. IME services and Peer Review services are provided by MES Solutions, accredited by URAC for CORE Organizational Quality, and MES Peer Review Services, a URAC accredited Comprehensive Independent Review Organization, respectively. MES is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.