Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - High School Diploma. - Minimum of 5 years related claims experience. - Appropriate licensing and/or certification in all states in which claims are being handled. - Knowledge of accepted industry standards and practices. - Computer experience with related claims and business software. Requirements - Claims Background: Auto and General Liability - Jurisdictional Experience: Any - Active Adjusters' licenses: TX and FL - Location: This role is eligible for fully remote work Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

• Establishes immediate contact with Policyholders and claimants. • Conducts extensive investigations into causes and origins of all major property claims. • Interviews insureds, claimants and others as required. • Inspects property damage, reviews information to prepare estimates, evaluates and makes recommendations regarding coverage of claims, determines liability and total value of claims and negotiates settlements. • Sets and maintains adequate reserves. • Exercises discretion and independent judgment in evaluating property damage in order to determine the extent of damage. • Determines liability and total value of claim, develops estimate and obtains an agreed scope of work and cost of repair with contractor and/or Policyholder. • Determines value as they apply to the coverage. • Determines steps necessary to initiate investigation of a property loss. • Uses outside experts and attorneys as required. • Documents claim files and submits final report to file for closure. • Assigns and supervises the handling of property losses by independent adjusters when necessary. • Advises claims adjusters regarding handling of claims. • Conducts related training of field office claims personnel in the branch and at the Home Office. • Attends industry-related training programs to stay current on legal developments and ensure compliance with applicable laws and regulations impacting the operation of the department. • Establishes and maintains relationships with local, state and regional organizations and agencies which are involved in related activities. • Acts as coordinator of the Catastrophe Team activities at catastrophe site.

• Review all new referrals from employers with Disability coverage adjudicated by DMI or stand-alone WOP benefits • Set up clients with Early Intervention services and MTD/LTD coverage as Pre-claim files and refer to the EIP team for app facilitation • Forward completed claims to the Intake Coordinator for claim set-up and assignment to a Case Manager • Assemble and submit claims to external carriers following standard procedures • Respond to all inquiries, emails, and voicemails within 1 business day of receipt

• To analyze mid- and higher-level workers compensation claims to determine benefits due. • To ensure ongoing adjudication of claims within company standards and industry best practices. • To identify subrogation of claims and negotiate settlements. • Manages workers compensation claims determining compensability and benefits due on long term indemnity claims, monitors reserve accuracy, and files necessary documentation with state agency. • Develops and manages workers compensation claims' action plans to resolution, coordinates return-to-work efforts, and approves claim payments. • Approves and processes assigned claims, determines benefits due, and manages action plan pursuant to the claim or client contract. • Communicates claim action with claimant and client. • Ensures claim files are properly documented and claims coding is correct.