Role Description GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, with initial emphasis on telehealth, including video visits and related capabilities. This role will execute user-centered design and validation activities in close partnership with Product Managers, UI Designers, SMEs, and the UX Lead, helping improve usability, adoption, and workflow alignment for Veterans and clinical users. This position is fully remote located within the United States. - Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders - Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives - Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations - Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities - Translate user insights and UX guidance into product-specific flows, interactions, and recommendations - Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices - Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback - Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback - Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead - Participate in accessibility and usability forums supporting continuous product improvement - Contribute to product recommendations that improve user adoption, workflow fit, and experience quality Qualifications - Bachelor’s degree and 5+ years of experience or commensurate experience - 3–6 years of relevant UX, usability, product design, or related experience - Experience supporting usability evaluations, task-based testing, or user-centered product validation - Experience collaborating with product managers, designers, and developers - Understanding of user-centered design principles and workflow-based design thinking - Strong written, analytical, facilitation, and communication skills Requirements - Experience supporting healthcare, telehealth, or government digital products - Experience supporting UAT planning or facilitation - Experience with wireframes, prototypes, or interaction design artifacts - Familiarity with accessibility principles and inclusive design - Experience working within Agile product teams - Knowledge of clinical workflows and healthcare operational processes preferred - Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred - Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired Clearance Required - Ability to obtain and maintain a Suitability/Public Trust clearance. Posted Salary Range - USD $100,000.00 - USD $110,000.00 /Yr.

• Own the UX strategy and design vision for ClickTech HUB, defining how the platform looks, feels and functions for our D2C audience • Build and maintain a scalable design system that ensures consistency across all platform touchpoints and supports future product development • Partner closely with Product and Engineering to embed strong UX thinking into the product roadmap, from discovery through to delivery • Champion the user experience across the business, using data, research and insight to inform design decisions and platform improvements • Define the future creative direction for the platform, balancing commercial objectives with an exceptional learner experience • Set and maintain the creative standard across all output, ensuring consistency in visual language, tone and quality across B2B and D2C • Translate business and marketing objectives into clear creative briefs and compelling design solutions • Establish and evolve brand guidelines and visual frameworks that the whole team can work within • Manage Senior UX Designers, a Senior Designer and a Motion Designer, running regular 1:1s, setting clear objectives and supporting career development • Create a culture of creative excellence, constructive feedback and continuous improvement within the team • Work closely with the Marketing team to align creative output with campaign and growth priorities • Collaborate with Product and Engineering on platform UX, ensuring design and development are tightly integrated • Oversee the end-to-end creative production process, from brief to delivery, across multiple concurrent workstreams

• Mapear, desenhar e evoluir fluxos de contratos, cobranças, repasses, inadimplência, renovações e rotinas financeiras • Transformar regras financeiras, fiscais, contratuais e operacionais em experiências simples, confiáveis e escaláveis • Criar fluxos, wireframes, protótipos e interfaces robustas para alinhamento, validação e implementação • Conduzir discovery, entrevistas, testes de usabilidade e análises de comportamento com imobiliárias • Trabalhar em parceria com Produto e Engenharia para construir soluções viáveis, bem implementadas e conectadas à estratégia do negócio • Identificar oportunidades para conectar soluções financeiras da Loft à jornada do ERP • Apoiar a descoberta de novos produtos financeiros a partir de dores reais dos clientes • Usar dados qualitativos e quantitativos para priorizar melhorias, medir impacto e refinar decisões • Utilizar IA para acelerar exploração, síntese, prototipação e documentação com qualidade

Role Description As a User Experience Researcher/Designer with Bravo17, you’ll help raise the bar for user experience of federal agencies and the Department of Defense. This will require developing an in-depth understanding of agency missions, the varied needs of their users and applicable policy, in addition to all the industry standard responsibilities and qualifications of the role. We are seeking a talented and enthusiastic User Experience Researcher/Designer with 0-4 years of professional experience to join our growing team. In this role, you will contribute to the design and development of user-centered products of federal agencies by conducting user research, designing user interfaces, and collaborating closely with cross-functional teams. This is an excellent opportunity for a driven individual to grow their UX skills and contribute to impactful products. What You'll Do - User Research: - Assist in conducting user research activities, including user interviews, surveys, quantitative analysis, and usability testing. - Analyze user data and contribute to the development of user personas, journey maps, and other user-centered artifacts. - Support the creation of research reports and presentations. - UX Design: - Create wireframes, mockups, and prototypes under the guidance of senior designers. - Participate in design reviews and critiques. - Learn and apply UX best practices to design solutions. - No need to be an amazing visual designer, but core understanding of hierarchy, typography, and spatial relationships is important. - Collaboration: - Collaborate effectively with product managers, engineers, and other stakeholders. - Communicate design decisions and rationale clearly and concisely. - Professional Development: - Actively seek opportunities to learn and grow your UX skills. - Stay updated on the latest trends and best practices in UX research and design. Qualifications - 0-4 years of practical experience in the UX field. - Strong understanding of user-centered design principles. - Basic knowledge of qualitative and quantitative user research methodologies. - Proficiency in design tools such as Figma, with good file setup hygiene and solid prototyping skills. - Excellent communication (especially written) and interpersonal skills. - Strong problem-solving and analytical skills. - Ability to learn quickly, think critically about your own work, and adapt to new challenges. - Portfolio demonstrating hands-on experience applying UX principles. - Bachelors or Masters degree in Human-Computer Interaction (HCI) preferred. Who You Are - You are a builder. You are comfortable operating without excessive structure and know how to create clarity where it doesn’t exist. - You thrive in environments where standards are high, teams are small, and impact is visible. You do not need hand-holding, but you are collaborative and generous with your expertise. - You are motivated by mission-driven work and understand the responsibility that comes with designing for federal and defense environments. You can balance user-centered design with regulatory constraints, policy requirements, and security realities. - You take ownership without waiting to be asked. - You are comfortable leading research and design with minimal oversight. - You communicate confidently with senior federal stakeholders. - You know how to defend design decisions with data and rationale. - You are adaptable when priorities shift. - You care deeply about quality and usability, even in complex systems. - You see ambiguity as an opportunity, not a blocker. - You want to be part of building something, not just contributing to something already built. Additional Information - Security Clearance Requirement: Secret Required (or willingness to apply for Secret). - Work Environment: Bravo17 is a growing federal digital services firm. We operate with high accountability, lean teams, and a strong sense of ownership. This role requires comfort with ambiguity, initiative, and a bias toward action. Benefits - Bravo17 offers competitive compensation. - Health and welfare benefits. - Flexible ways of working. - Generous time off policies including vacation/PTO, sick leave, and parental leave. Equal Opportunity Employer Bravo17 LLC is an equal opportunity and affirmative action employer. Employment decisions are based on merit and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other legally protected characteristics.