• Build strong hotel supplier relationships and effectively communicate Priceline and Agoda’s value proposition to grow bookings, room nights and revenue in assigned portfolio • Evaluate market trends, partner performance, and competitor landscape to ensure the competitiveness of Priceline and Agoda’s products • Analyze data to identify business growth opportunities across assigned portfolio • Conduct ongoing reviews of production with hotel accounts and present strategic recommendations to optimize Priceline and Agoda accommodation availability, content competitiveness and hotel performance, using a consultative approach • Prioritize, plan and implement effectively to meet/exceed defined targets and goals • Identify, prioritize, negotiate, contract and onboard non-participating hotels, ensuring favorable terms and conditions • Research and troubleshoot pricing and availability competitiveness issues preventing hotels from optimizing booking performance • Educate and train hotel partners on Priceline and Agoda systems, tools, programs and reporting • Collaborate with internal partners to execute business initiatives and drive market strategy • Prepare presentations and materials to present at both external and internal meetings • Represent Priceline and Agoda in assigned market(s), participate in industry organizations and events, and establish relationships with key local influencers

• Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services. • Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients. • Manage and track client communications using the CRM system • Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams. • Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities. • Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction. • Demonstrate strong knowledge of AMPS products and services, effectively aligning solutions with client needs. • Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes. • Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions. • Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships.

• Effectively and independently manage customer service accountabilities on a book of business of $750,000 minimum in commission income while meeting department service standards • Assist producer in development of service plan for key accounts; and coordinate and monitor the service plan as needed • Assist management in the training and orientation of new employees to the department • Responsible for file setup and quotes for groups with greater than 50 lives • Knowledgeable of all group products plan designs and rating procedures for a book of business in excess of $750,000 in commission income • Assist producers in preparation of enrollment materials and presentations and attend client meetings and benefit fairs • Complete servicing of accounts, including but not limited to utilizing standard proposals, spreadsheets and Power Point presentations • Review policies upon receipt in accordance with agency procedures for timely customer service • Review all applications and policies for accuracy and completeness and take an active role in completing all carrier requirements to implement policy • Provide backup and input directly in sales process for quotes on all product lines • Manage renewal process according to agency procedures; assist producer in negotiating most advantageous renewal terms and conditions for the client; review quotes, prepare proposals • Promptly respond to customers’ questions and/or requests for assistance • Communicate all necessary information to producers, clients, carriers and any other agency team members servicing the account • Maintain the electronic account file and fully incorporate the capabilities of the agency management system into daily workflow • Prioritize workload to consistently meet objectives and request assistance from management when necessary • Perform quality reviews as requested by management, and comply with requirements of quality programs • Follow agency and department procedures as outlined by management • Meet with and maintain effective working relationships with clients to support business retention • Meet with and maintain effective working relationships with insurance company representatives • Ensure confidentiality is maintained in the collection, maintenance, and dissemination of highly sensitive information, including Protected Health Information (PHI) • Maintain, develop, and pursue technical knowledge through newsletters, bulletins, seminars, trade publications or other educational opportunities • Maintain regular and consistent attendance • Any other special projects and duties as assigned

• This position is responsible for penetrating the market with specific emphasis on driving sales of Drawtex, Vashe, and Urgo Portfolio. • Utilize solution-based and concept-selling approaches. • Promote directly to the hospital/clinic, long-term care, and home health marketplace and across the care continuum. • Set appointments with hospital staff and administrators. • Manage all leads and customers within a defined territory. • Educate customers on the benefits of products. • Provide product demonstrations and support. • Maintain sales base while closing new business in both new and existing accounts.