Job Closed
This listing is no longer active.
We get balance resolution on the first call. You get the revenue and patient satisfaction to keep your business moving.
Healthcare Customer Service Representative
Location
Texas
Posted
43 days ago
Salary
0
Seniority
Senior
Job Description
Healthcare Customer Service Representative
RevCycle, Inc.
• Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. • Handles customer inquiries through inbound and outbound calls as well as written communication. • Effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. • Work in a company office or home office environment. • Operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). • Follow company and client policies, procedures, and applicable laws.
Job Requirements
- Prior work experience in a call center and healthcare customer service setting is preferred
- Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus.
- Working knowledge of medical billing and coding is preferred
- Prior work experience in a medical office and/or general understanding of health insurance is preferred
- Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools
- Able to navigate multiple computer applications and databases
- Moderate to advanced computer keyboard typing and navigation skill
- Able to communicate on the phone and navigate multiple computer systems simultaneously
- Able to overcome patient objections and obstacles to negotiate payment successfully
- Reliable and responsible. Arrives on time and uses time productively and efficiently
- Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes
- Possesses and demonstrates professional judgement and operates with client business acumen. Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information
- Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages
- Self-motivation and committed to career success
- High School Diploma or equivalent (i.e., GED) required
- Prior supervisory experience is welcome in this growing company
- Ability to successfully pass criminal, employment history and other validation and onboarding requirements are necessary to begin and maintain employment.
Benefits
- Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
- Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
- Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment
- 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support Coordinator
GenePlanetA leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing.
• Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Monitor and analyze contact center performance, identifying opportunities for optimization. • Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Communicate key market information to the marketing team to inform strategic decisions.
Customer Support Coordinator
GenePlanetA leading European provider of innovative healthcare and lifestyle solutions based on preventive genetic testing.
• Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests. • Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey. • Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy. • Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization. • Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights. • Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement. • Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.
Customer Experience Specialist II
Badger Maps, Inc.The #1 Route Planner for Field Sales - Sales Teams sell 20-25% more with Badger Maps
• Partner with small teams to understand business needs and challenges, guide them through account setup/customization and training to ensure success with Badger Maps • Proactively manage relationships through strategic outreach and follow-up to reduce churn and grow account value • Create customer value and loyalty, drive upsells/upgrades based on the customers' needs, and ask for reviews/case studies and referrals through onboarding, training, and other Customer Success Initiatives, like Lead Generation. • Create and maintain internal and external Customer Success materials, resources, and processes • Collaborate with cross-departmental stakeholders in projects to drive company revenue and advocate for customers, with the potential to create and lead your own impactful projects
Customer Experience Specialist I
Badger Maps, Inc.The #1 Route Planner for Field Sales - Sales Teams sell 20-25% more with Badger Maps
• Work one-on-one with individual customers to understand their needs, guide them through account setup and customization, and ensure they get the most out of Badger Maps • Handle inbound support calls, delivering fast, clear and effective solutions to a wide range of customer questions • Reduce churn by managing existing customer relationships with strategic relationship building, outreach, and follow-up • Create customer value and loyalty, ask for reviews/case studies and referrals through onboarding, training, inbound support calls, and other Customer Success Initiatives. • Create and maintain internal and external Customer Success materials, resources, and processes • Collaborate with cross-departmental stakeholders in projects to drive company revenue and advocate for customers, with the potential to create and lead your own impactful projects
