About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. AGERO IS NOW HIRING FOR MULTIPLE UPCOMING REMOTE TRAINING CLASSES IN ROADSIDE ASSISTANCE! We are actively seeking Response Associates (Customer Service Representatives) to handle inbound calls within our Roadside Assistance department. As the first point of contact for customers experiencing vehicle breakdowns or emergencies, you will provide calm, empathetic support, dispatch service providers, and ensure every customer feels safe and supported. Upcoming Start Dates: NEW HIRE CLASSSTART DATETRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULES CLASS A:Monday, May 11th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks) Full Time. Early Mornings & Days. Start times between 4am and 10am EST CLASS B:Monday, June 8th, 20269:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. To Be Determined.Actual shift times are currently pending CLASS C:Monday, June 22nd, 20261:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time - To Be Determined.Actual shift times are currently pending About the Role As a Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, and mechanical failures. Because customers often reach out feeling overwhelmed or unsafe, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance. You will coordinate directly with external providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation as a trusted roadside service provider. What You'll Do - Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly. - Dispatch with Accuracy: Coordinate efficiently with service providers to ensure the right help arrives at the right time. - De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers. - Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools to track service progress accurately. - Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat. Training and Schedules - Attendance & Performance: 100% attendance is required during the training period to ensure your success. Your performance will be assessed throughout this time, and you will have ongoing opportunities for cross-training to expand your skills and advance your career. - Mandatory Training: Each start date includes two weeks of mandatory paid training (Monday–Friday). Attendance is required and schedules cannot be modified. - Production Schedules: After training, you will transition to your selected Production Schedule. These shifts are based on current business needs and vary by start date. - Weekend & Holiday Availability: As we provide 24/7 Roadside Assistance, most schedules include at least one weekend day and holiday coverage. This is a Full-Time position only. - Commitment: Production schedules are static. New hires must keep their selected schedule for 90 days and then are eligible to request changes if desired. Our associates participate in semi-annual shift bids. - Selection Process: Schedules are chosen during the offer process on a first-come, first-served basis. Available shifts are subject to change based on business requirements. CLASS A: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, May 11th, 2026Friday, May 1st, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. Early Mornings & Days. Start times between 4am and 10am EST Available production schedule options after training (all schedules listed in Eastern Standard time zone): - 4:00 am to 12:30 pm: Tue|Wed off || Mon|Sun off - 5:00 am to 1:30 pm: Mon|Tue off || Fri|Sun off - 6:00 am to 2:30 pm: Tue|Wed off || Mon|Sun off - 7:00 am to 3:30 pm: Tue|Wed off || Thu|Fri off - 8:00 am to 4:30 pm: Mon|Sat off || Wed|Sun off - 9:00 am to 5:30 pm: Thu|Fri off || Tue|Sat off - 10:00 am to 6:30 pm: Tue|Sun off || Wed|Thu off CLASS B: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 8th, 2026Friday, May 29th, 2026 at 5:00 pm EST9:00 am - 5:30 pm EST, M-F. (2 weeks)Full Time. To Be Determined. Actual shift times are currently pending Available production schedule options after training (all schedules listed in Eastern Standard time zone): - To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. CLASS C: START DATELAST DATE TO APPLYTRAINING SCHEDULESHIFT TYPESPRODUCTION SCHEDULESMonday, June 22nd, 2026Friday, June 12th, 2026 at 5:00 pm EST1:00 pm - 9:30 pm EST, M-F. (2 weeks)Full Time. To Be Determined. Actual shift times are currently pending Available production schedule options after training (all schedules listed in Eastern Standard time zone): - To Be Determined - Actual available production schedules are currently pending and will be posted as soon as possible. Pay, Benefits,and Career Growth - Starting Pay: $16.25 per hour - Bonus and Incentives: Opportunity to earn monthly performance and attendance bonuses + Shift differentials for working evenings, nights, overnights, and weekends! ($1.75 to $2.50 per hour.) - Benefits: Medical, Dental, and Vision; 401(k) with match; Paid Time Off; Tuition Reimbursement; and Complimentary Roadside Assistance. - Career Growth & Development: Invest in your future with access to online skill-building courses, mentorship, and cross-training programs designed to build the expertise needed for advancement at Agero. - Compensation Note: Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job-related skills, and relevant training and education. What We’re Looking For - Empathy in Action: You have a natural ability to connect with customers, validate their feelings, and provide genuine reassurance during stressful situations. - Effective Two-Way Communication: Strong active listening skills paired with the ability to provide clear, concise explanations for updates and solutions. - Sound Judgment Under Pressure: The ability to stay composed and make fast, informed decisions during roadside emergencies. - Multitasking Mastery: Highly organized and capable of managing calls, dispatch requests, and multiple systems simultaneously. You can comfortably speak with customers or providers while typing detailed notes and navigating multiple screens. - Problem-Solving & De-escalation: A patient and professional approach to resolving customer concerns, with a talent for turning a difficult situation into a positive experience. - Computer & Technical Proficiency: Skilled at navigating digital tools and dispatch software with confidence. You are comfortable using Google Workspace (Gmail, Docs, Sheets) and can type at least 30 wpm accurately. Position Requirements - Location: Must currently reside in Alabama, Arizona, Florida, Georgia, Mississippi, Tennessee, or Virginia. - Experience: 1+ year of customer service experience, ideally in a fast-paced contact center. Reliable tenure, demonstrated career growth, and a background in remote work are strongly preferred. Experience in retail, fast-food, hospitality, administrative, or warehouse/production roles is highly transferable and valued. - Customer Focus: A genuine passion for helping others with a proven track record in customer-facing support roles. - Technical Skills: Proficient in Google Workspace (Docs, Sheets, Gmail) and skilled at navigating web-based systems to manage customer and vehicle information. - Remote Readiness: Ability to thrive in a virtual contact center, collaborating effectively via phone, email, chat, and Zoom. - Flexibility: Open availability for all shifts, including days, evenings, nights, weekends, and holidays - to support our customers during peak times. - Background Check: Must successfully pass a criminal background screening. - Home Office (BYOD): Requires a dedicated, quiet workspace. You must provide your own equipment, including a compatible personal desktop or laptop, wired high-speed internet, a webcam, a cell phone, and a USB- headset. Remote Technology Requirements To ensure your success, your home office must meet the following technical specifications, which will be verified via the Harver System Checker during the application process. Required Equipment & Specs: - Computer: Personal desktop or laptop (manufactured in 2020 or later). - Operating System: Must be running a current, manufacturer-supported version of Windows 11 (version 24H2, 25H2, or newer). - Processor: Intel or AMD 2+ cores, minimum 3.5 GHz (boosted/turbo speed). - Memory & Storage: 8 GB RAM (or greater) and at least 20 GB of free space. - Peripherals: Webcam and a usb-wired headset. - Browser: Google Chrome (23+) or Mozilla Firefox (3+). - Internet: Secure, wired high-speed connection (no Wi-Fi). - Min Download: 25 Mbps | Min Upload: 10 Mbps | Max Latency: 80ms–100ms. - Mobile Device: An active cell phone capable of SMS text and app downloads for two-step authentication. Incompatible Devices (Not Allowed): - Work-Issued Computers: To install our software, you must have full Administrator privileges on your computer. Company-issued devices have security restrictions that prevent them from being compatible and cannot be used for this job. - Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, or Samsung Notebooks. - Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB tethering. - Software: VPNs, privacy/proxy services, or hosted/virtual PC services. - Unsupported OS: Windows 10 (all versions) and older versions of Windows 11 that have reached "End of Life" status with Microsoft. Before Applying: Verify Your Windows Version: As of November 2025, Microsoft has discontinued support for older versions of Windows 11. You must be on a supported Windows OS version 11 24H2 or 25H2 (or newer) to be eligible. - Check Your Version: Press the Windows Key + R, type "winver", and hit Enter. - Upgrade if Needed: If you are on an unsupported version, go to Settings > Windows Update and select Check for Updates. - Alternative: Download the Windows 11 Installation Assistant from Microsoft’s official site to run the update manually. - Upgrades are typically free and take only a few minutes. The Hiring Process Our selection process is transparent and conversational because we want to learn about your career goals and passion for service beyond just what’s on your resume. We’re looking for high-energy individuals who combine strong communication and multitasking skills with a knack for problem-solving and a comfort with evolving technology. If you’re eager to grow your professional journey with us, let’s talk and see if we’re a match. The Step-by-Step Journey: - Application: Submit your information through our careers page—it only takes a few minutes! - Tech & Skills Check: Keep an eye on your email for a "Magic Link" from Harver to complete your 10-minute diagnostic and assessment. - The Video Interview: If your profile aligns, you’ll be invited to a Zoom interview to discuss your experience and goals. - Shift Selection: If moved forward, you'll receive a link to select your production schedule. Note: Schedules are full-time and require a 90-day commitment before change requests can be reviewed. - Criminal Background Check: We conduct a thorough review of misdemeanors (10 years) and felonies (lifetime). While not all charges are disqualifying, we maintain strict standards for security reasons. - Offer & Onboarding: Official offers are contingent upon a clear background check and completion of all tasks by the designated onboarding deadline. Hiring Remotely In: AL, AZ, FL, GA, MS, TN, and VA WE WANT TO HEAR FROM YOU, APPLY TODAY! If you are driven by a passion for service and are committed to making a positive impact, we invite you to join our contact center team Grow your career with Agero and make a genuine difference every day. Immediately after you apply, check your inbox for a "Magic Link" from Harver to start your Tech Diagnostic and Computer Skills Assessment! It only takes about 10 mins total to complete and qualified candidates will be contacted to schedule an interview ASAP! Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive. Benefits Built for Well-being: Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: - Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. - Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. - Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. - For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. - Family Support: Parental planning benefits to assist associates through life’s milestones. - Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description Seeking a Major Incident Commander for a Healthcare IT Enterprise Operations Center (EOC). This is a high-impact leadership role responsible for the end-to-end management of critical IT service disruptions that affect patient care, clinical workflows, and hospital operations. This role requires command authority, strong executive communication, and a deep understanding of healthcare IT operations. Top 3 Priorities for this role: - Stakeholder Communication and personality fit - Technical Depth (infrastructure centric) - Relevant Senior Level Leadership Experience - Ideal candidate will have healthcare experience The Major Incident Manager acts as the "Incident Commander," driving the swift restoration of critical healthcare services while maintaining transparent communication with executive leadership and clinical stakeholders. Key Responsibilities - Incident Command & Coordination: - Lead the Major Incident Bridge by facilitating 24/7 technical bridge calls and "war rooms" to triage and resolve Priority 1 (P1) and Priority 2 (P2) incidents. - Lead real-time decision-making under pressure, balancing technical recovery with patient-safety and clinical impact. - Clinical Impact Assessment: - Quickly evaluate the scope of technical outages to determine their impact on patient safety and critical business applications. - Identify trends, anomalies, and recurring failure patterns. - Stakeholder Communication: - Issue regular, clear updates to Senior leadership (CIO/CTO) and Service Portfolio leads. - Maintain confidence and calm in high-pressure situations. - Post-Incident Management: - Own and facilitate after action reports and Post-Incident Reviews (PIR) within 48 hours. - Conduct root cause discussions and ensure corrective actions are identified and tracked. - Process Improvement: - Own and continuously optimize the enterprise incident management process in alignment with ITIL best practices. - Vendor & Matrix Management: - Coordinate with third-party vendors and internal cross-functional teams to ensure rapid service recovery. - Monitoring and Alerting: - Utilize AIOps, triaging and monitoring tools to assist with MTTD and MTTR. - Incident Response: - Serve as an escalation point for complex operational incidents. - Performance Optimization: - Analyze monitoring data and performance metrics to identify trends and provide recommendations for improvement. - Automation: - Identify and implement automation opportunities for major incident management. - Collaboration and Documentation: - Collaborate with cross-functional teams to maintain Major Incident Management documentation. - Problem Management: - Participate in root cause analysis (RCA) and post-incident reviews. - Compliance and Security: - Ensure MIB processes comply with organizational security standards and regulatory requirements. Qualifications - 8+ years of progressive IT operations or enterprise support experience. - 5-7+ years in IT major incident management or IT service management, with specific experience in healthcare environments. - Strong understanding of IT infrastructure and technical experience in Networking, Clinical Imaging devices, and EHR access fundamentals. - Strong understanding of HIPAA and HITECH compliance regarding protected health information (PHI). - Proven track record in managing large-scale, network or operations center with complex operations. - In-depth knowledge of enterprise network architecture, data center operations, cloud environments, and relevant software/tools. Soft Skills - Excellent crisis leadership and decision-making abilities under pressure. - Strong analytical mindset with the ability to interpret complex data. - Exceptional communication and interpersonal skills. - Strong problem-solving and organizational skills. Education and Certifications - A Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field is required. - An MBA or a related Master's degree is highly preferred. - ITIL 4 Foundation or higher is preferred. Work Environment - Dynamic and collaborative work environment. - May require off-hours work or participation in an on-call rotation. - Travel requirements may include quarterly onsite business meetings. - This role may require working irregular hours, including nights, weekends, and holidays. Job Type & Location This is a Contract position based out of St. Louis, MO. Pay and Benefits The pay range for this position is $80.00 - $95.00/hr. Benefits may include: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 20, 2026.

Role Description We are seeking a highly motivated and experienced Incident Response Lead to serve as the NGDC SOC’s technical authority during active cybersecurity incidents across hybrid cloud and on-prem environments. You will direct responders, coordinate with enterprise stakeholders, and drive rapid containment and eradication of threats targeting the NGDC and FTII platforms. This role is ideal for a seasoned IR professional with strong investigative leadership, decisive problem-solving under pressure, and a passion for elevating SOC maturity. This is a forward facing position. The incumbent will support the SOC manager on the delivery of a daily brief to the FSA CISO. Candidate must master clear and concise verbal communications. Qualifications - 10-12 years of hands-on cybersecurity experience within a SOC, including 6+ years in incident response or DFIR roles - Demonstrated ability to lead major incidents affecting cloud infrastructure (AWS) - Strong command of: - Digital forensics methodologies (host, network, and cloud) - Log and SIEM analysis (e.g., Splunk) - EDR platforms (e.g., Trellix) - Network analytics and packet capture fundamentals - Deep familiarity with MITRE ATT&CK, NIST SP 800-61, and cyber kill chain frameworks - Excellent communication and situational leadership skills — able to brief executives under pressure - U.S. Citizenship, must obtain Public Trust 6C. Requirements - Relevant certifications, such as: - GCIA, GCFA, GCFE, GNFA, GCIH, GDAT - Other vendors: Cybersecurity IR or forensic-focused certifications - Experience mentoring responders and maturing SOC/IR capabilities - Experience with MITRE ATT&CK, Threat Intelligence, Threat Hunting, Enterprise Logging, Cloud IR Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Role Description As a Senior Major Incident Coordinator, you will be the operational engine behind our major incident response: - Monitoring for impact - Keeping timelines and documentation crisp and accurate - Ensuring process adherence - Helping teams stay aligned under pressure When incidents are not active, you’ll support operational readiness—so when the next high-severity event hits, we respond faster and smarter. You’ll work under the guidance of the Major Incident Commanders. This role requires variable shifts plus responding to 24x7 critical alerts via mobile device or other connected platform. This can be a remote position if you live in the following states ONLY: AL, AK, AR, FL, GA, ID, IN, IA, KS, KY, LA, MD, MI, MN, MS, MO, NH, NM, NY, NC, ND, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, AZ, CA, CO, NE, NV, WY. No other states will be considered. Qualifications - Experience and education as normally obtained through an Associate’s degree and 1 year of relevant experience in IT operations, service desk, NOC, or incident management. - Demonstrated ability to independently coordinate major incidents. - Strong written and verbal communication skills, including stakeholder-facing updates. - Ability and willingness to work variable shifts and respond to 24x7 critical alerts via mobile device or other connected platforms for service disruptions. Requirements - Works assigned shift and participates in on-call rotation to independently coordinate major incident bridge calls and collaboration channels. - Reviews, validates, and maintains incident records, timelines, and activity logs. - Publishes approved outage notifications and status updates using standard templates. - Monitors dashboards and system alerts across designated platforms. - Partners with Problem Management to monitor RCA completion quality. - Monitors and reports on high-priority incident response SLAs and KPIs. - Reviews playbooks, contact lists, and templates for accuracy. - Maintains up-to-date knowledge of enterprise technology platforms, security policies, major incident processes, core stakeholders, and downtime procedures. Benefits - Health and financial security options. - Variety of benefit plans to help you and your family.