• Provides technical customer support to ensure that all customers are satisfied with the products and services • Engages with customers to ensure understanding of product/service capabilities and operations • Trains customers in standard operational procedures and provides coaching/expertise to help resolve technical and procedural difficulties • Liaises with product, service delivery, and other teams to help address unanticipated issues and situations • Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues • Responsible for routine customer questions relating to product usage within VinSolutions support • Provide support for technical issues relating to the Cox Automotive suite of products • Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Role Description This position is responsible for providing technical support for Chiquita products and processes, both within Chiquita operations and at customer facilities. Responsibilities include supporting current, new, and test products. - Audit internal and external processes at both Chiquita- and customer-operated ripening centers. - Make recommendations to optimize shelf life and drive customer satisfaction. - Effectively step in as the Lead Ripener to deliver expected outbound banana color and pulp temperatures. - Primary duty of this role is technical support. Qualifications - Bachelor’s degree in science or agriculture, or equivalent experience in produce, quality, technical sales, field auditing, and banana ripening. - 1–3 years of experience in produce operations/handling, including an understanding of how produce behaves under varying conditions (e.g., temperature effects). - Experience with banana processing/ripening is highly preferred. - Experience in inventory control and quality assurance is a plus. - Strong integrity, work ethic, and physical endurance. - Availability for frequent travel. - Ability to collaborate effectively and work cross-functionally. - Strong sense of urgency and follow-through. - Excellent verbal and written communication skills. Requirements - Ability to lift produce boxes weighing up to 52 lbs (typically 45 lbs) from 8 inches to 72 inches off the ground, up to 40 times per day. Physical Environment - Work is performed in office environments, warehouses, produce ripening rooms, and cold storage areas. - Must be able to repeatedly lift up to 45 lbs to heights of up to 80 inches for product inspection. - May be required to stand for extended periods. - Ripening rooms are long and narrow with a single front opening; duties may require working in confined spaces. - Regular use of calculators, keyboards, telephones, and other office equipment. - Frequent stooping, bending, twisting, lifting, pulling, pushing, and reaching. - Must be able to accurately distinguish produce color and assess quality. - This is a remote position.

• Independently manage customer support requests end-to-end across ticketing, chat, and phone (as applicable) • Troubleshoot and resolve moderately complex to complex product issues without supervision • Handle higher-volume queues while maintaining speed, accuracy, and quality • Make sound judgment calls on prioritization, escalation, and customer communication • Provide proactive updates and follow-ups to ensure complete resolution of issues • Deliver clear, confident, and empathetic communication tailored to customer needs and technical understanding • De-escalate frustrated customers with professionalism and strong ownership • Adjust tone and depth of explanation depending on customer sophistication (SMB to enterprise use cases) • Serve as a reliable point of contact for more nuanced or high-priority issues • Consistently meet or exceed core support KPIs including CSAT, first response time, resolution time, and ticket quality • Demonstrate strong consistency in high-volume environments without degradation in quality • Monitor personal performance trends and proactively adjust behavior to improve efficiency and outcomes • Identify recurring customer issues and proactively propose scalable solutions • Create, refine, and update knowledge base articles and internal documentation • Build and maintain macros, templates, and workflows that improve team efficiency • Collaborate effectively with Engineering, Product, and Customer Success teams on escalations and issue resolution • Document bugs, edge cases, and customer impact to support engineering investigations • Act as a go-to resource for Support Specialist I teammates on common issues or workflows • Provide informal mentorship, guidance, and best practices to junior team members

• Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. • Researches and resolves problems and errors which may include those related to fraud support and internet operations. • Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. • Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. • This role operates within a contact center environment with hours between 5:00 a.m. and 10:00 p.m. CT. • Team members are scheduled for dynamic hours, with daily start and end times that vary based on business demand. • Schedules are published with at least 3 weeks' advance notice, allowing time for planning. • Evening and weekend shifts are included as part of a fair and equitable rotation.