Title: Merchant Success Manager Location: NYC United States Job Description: About the Team The Inside Account Management team is part of DoorDash's SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success. About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash's SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long‑term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data‑driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You'll be accountable for hitting weekly and quarterly KPIs - including high‑volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast‑paced, high‑volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio‑level strategy. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business related necessity. You're excited about this opportunity because you will… - Make high‑volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy - Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets. - Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade‑offs. - Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals. - Deliver and present quarterly business reviews ("QBR") that review a brand's partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth - Reduce churn, while identifying and supporting new store expansions - Collaborate with internal growth teams to identify the best products to pitch to merchants - Persist through slower periods or skeptical merchants - testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag - Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities We're excited about you because… - You have 1+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption - You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets - You have 1+ years of experience in Outbound Sales being held to DTT minimums - You have 1+ years of experience in business operations or related setting - You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth - You have experience using Salesforce or similar CRM tools - You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level - You demonstrate empathy with customer needs and adapt to meet their unique goals - You are goal‑oriented and competitive in a healthy way - you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity - You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact-while knowing when human judgment and connection matter most. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: - For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. - For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $26.08 - $38.40 USD The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $32.60 - $48 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Role Description The Customer Success Manager at Synex Talent serves as a pivotal role in the customer experience department, ensuring that our clients have the tools and knowledge they need to succeed. As a key point of contact for our clients, you will be responsible for developing and managing relationships, identifying needs, and working cross-functionally to ensure that we meet and exceed our clients' expectations. - Maintain and develop customer relationships: You'll be our customers' champion, nurturing relationships and being the main point of contact for customers (new and existing), ensuring they feel valued and supported. - Onboarding: Lead the onboarding process to introduce new users to our platform, ensuring they understand the system and providing support where necessary. - Resolving issues: Work with various departments to navigate and resolve customer issues, focusing on the customer's needs and working towards efficient and effective solutions. - Continuous Improvement: Understand customer needs to influence the product's development and evolution, relaying customer feedback to the product, sales, and marketing teams, and championing for changes or new features that will enhance the customer experience. Qualifications - Demonstrated experience in a customer-facing role such as sales, customer service, or account management. - Desire to help others and solve problems with a customer-first mentality. - Strong communication skills, both written and verbal, with a personable and professional demeanor. - Ability to multitask and manage time effectively, prioritizing and keeping everything organized. Benefits - Competitive Compensation: Offering competitive pay, recognizing the hard work and dedication of our team. - Opportunities for Growth: Extensive opportunities for professional growth and advancement within the company. - Dynamic Environment: Be part of a fun, energetic team that values creativity, innovation, and collaboration. - Work-life Balance: Flexible working arrangements to meet the varying needs of our employees.

• Develop, implement, and maintain a wide variety of CRM deployments across multiple environments • Provide production support for MS Dynamics/CRM applications • Update/Support Microsoft Powerautomate Cloud Flows • Update/Support Microsoft Azure Function Apps • Update/Support Microsoft Azure Logic Apps • Support Development of Proof of Concepts (PoCs) to test new functionalities • Develop, test, and implement D365 PowerAutomate and related Cloud Flows • Develop, test, and implement custom features and processes in Microsoft Dynamics • Participate in business case creation and estimation of work • Recommend and implement best practices for KofC • Consult with business to modernize business processes by leveraging Powerautomate, Azure Functions and Logic Apps • Assist in communicating new features released to users • Create and maintain application solution documentation • Assist in writing user guides for newly developed apps • Monitor and troubleshoot performance or other issues when needed • On-call and/or after-hours work required

• Own and manage a portfolio of high-value client accounts. • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO. • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work. • Monitor client consumption relative to plan scope. • Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage. • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress. • Hold delivery teams accountable on quality and timeliness. • Flag risks early and escalate directly before issues surface in client-facing meetings. • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments. • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets. • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout. • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.