• Build strong, trust-based relationships with assigned clients in South Florida • Serve as the primary point of contact for communication, updates, timelines, and wins • Make sure clients understand performance, outcomes, and value • Coordinate execution across internal marketing teams • Keep work moving proactively without unnecessary red tape • Surface risks early and communicate clearly • Support retention, satisfaction, and long-term stability

• Manage a portfolio of EMEA customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption. • Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy. • Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value. • Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture. • Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy. • Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process. • Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services. • Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes. • Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region. • Maintain detailed records of customer health and touchpoints using internal CS platforms.

Role Description We are looking for enthusiastic and customer-focused German-Speaking Customer Advisors to join our remote team based in Greece. This is a fantastic opportunity for motivated individuals who want to work in a dynamic, international environment while enjoying the Mediterranean lifestyle. If you are passionate about delivering outstanding customer experiences and speak fluent German, we want to hear from you! Key Responsibilities - Handle inbound customer inquiries via phone, email, and/or chat in German - Provide accurate information and resolve customer issues efficiently and professionally - Maintain a high level of customer satisfaction in every interaction - Log and update customer records in internal CRM systems - Collaborate with team members and escalate complex cases when necessary - Meet individual and team KPIs and quality standards Qualifications - Native or near-native German speaker (C1/C2 level minimum) - Good command of English (B2 or above) - Strong communication and interpersonal skills - Customer-oriented mindset with a positive and solution-focused attitude - Basic computer literacy and ability to learn new systems quickly - Previous customer service experience is a plus but not required - EU passport or valid right to work in Greece Requirements - Native or near-native German speaker (C1/C2 level minimum) - Good command of English (B2 or above) - Strong communication and interpersonal skills - Customer-oriented mindset with a positive and solution-focused attitude - Basic computer literacy and ability to learn new systems quickly - Previous customer service experience is a plus but not required - EU passport or valid right to work in Greece Benefits - Competitive monthly salary + performance bonuses - Full relocation support for international/European candidates (flights + accommodation assistance) - Support finding housing upon arrival in Greece - Fixed-term contract: May to September 2026 - Full remote setup — work from the comfort of your home in Greece - Multicultural and supportive team environment - Paid training and onboarding program - Career development opportunities within the company Company Description We provide full relocation support including: - Flight reimbursement - Temporary housing upon arrival - Onboarding assistance and local settling-in support How to Apply Interested? We'd love to hear from you! Please send your CV/resume. We review applications on a rolling basis — early applications are encouraged.

• Drive overall vision of post-sales experience (from adoption to renewal) in close partnership with our Sales and Business Operations leadership • Set implementation requirements and manage timelines to ensure smooth onboarding and high customer engagement from Day 1 • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer • Triage, resolve, and track customer-reported issues — escalating to the engineering team when needed to ensure timely resolution and clear communication back to the customer • Advocate for our customers' needs within the engineering roadmap • Innovate on modern solutions, using data to guide customer engagement and serve clients at scale across their lifecycle • Work cross-functionally to deliver a unified customer experience.