• Supervise hospital claims billing and follow up to maintain unbilled and accounts receivable inventory within KPI metrics and industry standards. • Educate and train staff on proper workflows, policies, and standards. • Researches payer billing requirements and provides guidance to resolve outstanding accounts receivable balances. • Keeps up to date with payer claims processing requirements and government regulations. • Focuses on high dollar receivable accounts and adjust staffing as necessary. • Assists in the development of standards and policies pertaining to hospital claims billing and follow up. • Monitors and resolves claims holding on discharged not final billed (DNFB) list. • Identifies payers being submitted on paper rather than electronically and communicate the opportunities to leadership. • High dollar accounts will have consistent follow up until the account has been resolved. • Responsible for reviewing and understanding explanation of benefits/remittance advice. • Performs extensive account follow-up reviews and provide analysis of problem accounts.

Role Description Are you a proactive professional with a talent for collections and customer relations? We are looking for an Accounts Receivable Collector to join our team! In this role, you will be responsible for resolving overdue invoices, managing payment collections, and reducing delinquency while maintaining positive relationships with our existing customer base. - Collections Strategy: Review open accounts and invoice reports to execute effective collection efforts. - High-Volume Outreach: Manage a consistent workflow of 100+ weekly interactions, including approximately 35 outbound calls per day. - Issue Resolution: Identify and resolve customer billing problems and identify issues contributing to account delinquency. - Internal Collaboration: Meet weekly with Sales Managers to review account balances and determine if field support is needed. - Administrative Accuracy: Update customer information (POs, contact names, payment details) in Sage 100 and provide timely follow-ups on payment arrangements. Qualifications - Strong English proficiency (B2+) is a must-have. - Must reside in Medellin or Bogota. - Minimum of 2 years of corporate collections experience interacting with a large customer base. - Strong communication and interpersonal skills for phone interactions, email, and Microsoft Teams. - Confidence in "bringing the customer back" (retention focus) and knowing when to apply appropriate pressure to collect payments. - Proficiency in Microsoft Office (Word, Excel) and general computer comfort as we transition to a new ERP system. Requirements - Timezone Flexibility: Candidates must have the availability and flexibility to work in PST (Pacific Standard Time) or MST (Mountain Standard Time) zones. Benefits - Time Off: We enjoy all Colombian Holidays off - no weekend work! - Growth: Access to free English courses to keep leveling up your skills. - Extra Pay: Benefit from a Prima Extralegal. - Fully Equipped: We provide all the equipment you need to succeed from home. - Professional Development: Clear long-term objectives to decrease AR and master customer reporting.

Title: ​Accounts Receivable Specialist Location: Escondido CA US Job Description: What We Do: KinderSystems (www.KinderSystems.com) is the leading provider of subsidy management software-as-a-service (SaaS) solutions to state agencies, Head Start programs, and child care providers. Built and supported by industry experts, KinderSystems envisions a world where all families, no matter their income level, have access to high quality child care. Hundreds of agencies in the publicly funded child care sector use KinderSystems applications via the cloud or mobile devices to streamline their operations, ensure compliance with government regulations, and meet the needs of the families they serve. We are seeking a part-time Accounts Receivable Specialist (approximately 20 hours per week) for a temporary-to-permanent role. The initial assignment is approximately six months, with the potential to transition to a full-time, permanent position. This is a hybrid role requiring you to stop by the office in Escondido, CA three days per week. Hours are flexible within the 8:00 AM–5:00 PM business window. How we’ll keep you busy: Finance/Accounts Receivable - Assist with the Annual Audit - Invoice Customers, and Sales Service Orders: - Enter and maintain all product subscriptions in NetSuite - Generate, send, and track all customer invoices and payments - Manage the AR email inbox, providing assistance (including technical assistance for payments) and status updates to internal and external customers - Assist with revenue tracking and analysis, to research and provide information on variances - Collections: Monitor Aging reports and engage with customers on payment for unpaid invoices Customer Success Support - Create new customer profiles, and update current customer profiles for contact changes in NetSuite - Manage the Contracts email inbox: - Review proposals for accuracy (i.e. address, products are correct, there are no other duplicates for the same customer, etc) before sending to customers for signature - Contact customers with renewal contracts for signature, answering questions as needed - Engage the customer for product sales, including status tracking, monitoring all corrections, ensuring contracts are fully completed by the customer, prior to finalization - Purchase Orders: create, review, and monitor the subscription expiration for all PO’s, following up to ensure payments are received - Track receipt of signed contracts on file, filing contracts in the Contracts SharePoint for Sales/Finance to retrieve when needed, and providing support to monitor Contracts Inbox Office Duties (Corporate Office): - Visitor Access: Maintain visitor logs, including badge access for security - Mail Collection: Open, review, scan and distribute mail, and notifying the correct party via email - Provide support periodically for requested mail campaigns - Manage deposits (physical & online), verifying deposits are received, and apply payments to client accounts. Who you are: - Previous Accounts Receivable experience, including full cycle AR processes (invoicing, collections, reconciliations). - Familiar with revenue recognition/ASC 606 is preferred (understanding milestones, percentage of completion, and an understanding of quote to cash process). - Strong interpersonal communication skills. This includes writing and verbal communication skills with both internal and external customers. You work well with, and enjoy technology. You are comfortable navigating through conversations about unpaid invoices and also know how to problem solve and de-escalate communication when needed. - Highly motivated, independent, and self-driven. You have an eye for details and are incredibly organized and able to transition between responsibilities quickly. - Experience in the use of standard Microsoft operating systems (including Outlook, Excel and PowerPoint). - Experience with NetSuite is highly preferred. What We Offer: - This is a hybrid role, with the expectation of going into the office (in Escondido, CA) three days per week to pick up and scan mail. - Compensation range is $24-$26 hourly. - Friendly and supportive environment with a team of engaged colleagues. KinderSystems actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity and eligibility to work in the United States (without sponsorship) and complete the required employment eligibility verification form upon hire.

Role Description The AR Management Specialist will provide support across all aspects of insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed by both patients and insurers. - Make telephone calls to patients, hospitals, insurance companies, facilities, and attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document details of activity on each account in the claims processing system. - Follow up on self-pay accounts, including contacting patients by telephone to inquire about insurance coverage or establish payment plans. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims daily. - Follow up on accounts that have reached collections to ensure they have been fully worked before referral to an external collection agency. - Follow up on any assigned special projects designated by the Manager. - Perform quality checks on assigned claims. - Maintain confidentiality regarding all assignments. - Perform job responsibilities and tasks according to company standards, as well as state and federal guidelines. - Demonstrate the highest level of compliance with all laws and regulations, including but not limited to HIPAA. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - Minimum of 1 year of experience in healthcare claims processing, billing, or accounts receivable. - Hands-on experience preparing and submitting insurance appeals, including understanding remittance advices, payer denial codes, and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, including billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments and team members. - Basic computer knowledge and experience using Microsoft Office. - Strong customer service skills and experience. - Strong interpersonal, organizational, communication, and time-management skills. - Strong investigative and research skills, with the ability to resolve complex billing issues. - Effective critical thinking and analytical abilities. - Ability to work independently in a fast-paced, adaptive environment with minimal supervision. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.